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  1. #1
    Join Date
    Apr 2011
    Location
    se Melbourne
    Age
    63
    Posts
    189

    Smile Lee Valley delivery

    Recently made an order for a few items from Lee Valley. One item was out of stock and not due till 13th December. Order was dispatched 13th December (14th in Australia) for surface mail delivery due in 8 to 12 weeks.
    Delivery was attempted on Friday the 16th, and received on Tuesday 20th December. 7 days - 1 week from dispatch to delivery! Would have been less if we had received it on first delivery attempt.

  2. #2
    Join Date
    Nov 2007
    Location
    Albury Well Just Outside
    Posts
    2,966

    Default

    Always good to get something early.

  3. #3
    Join Date
    Oct 2003
    Location
    Sydney,Australia
    Posts
    42

    Default

    And if someone is waiting for a set of the spring mitre clamps from Lee Valley, some doofus in the Post Awful delivered them to me after crossing out the correct address. I took it back to my local PO & they made up a new address label with the correct destination put it in the system. Of course, cleverly, I didn't make a note of the correct recipient -D'oh.

    Lee Valley also sometimes put parcels in the wrong delivery bin - UPS instead of CanadaPost (DAMHIK) and probably surface in the Air bin too.

  4. #4
    Join Date
    Oct 2003
    Location
    Canberra
    Age
    48
    Posts
    318

    Default

    I ordered a few things on Dec 29, and they arrived on 3 Jan. Amazing speed, given the CHristmas rush in the mail system, holidays etc over the new year, and the fact that it had to travel from Canada to Australia.

    Kudos to Lee Valley for great service.

    Trav
    Some days we are the flies; some days we are the windscreen

  5. #5
    Join Date
    Apr 2008
    Location
    Lalla, Tasmania
    Posts
    0

    Default

    Not to run them down as you guys got very good service delivery for sure but I put in orders on the 4/12 and 16/12 and still waiting. I would not have thought much of it and expected to wait 8 weeks odd except you guys happen to mention how quick yours arrived.

    SB
    Power corrupts, absolute power means we can run a hell of alot of power tools

  6. #6
    Join Date
    Jul 2004
    Location
    Adelaide
    Age
    76
    Posts
    425

    Default

    SB

    Did you request the delivery Express Post, otherwise this might explain the delay.

    Pedro

  7. #7
    Join Date
    Jan 2005
    Location
    Melbourne
    Age
    65
    Posts
    4,239

    Default

    SB, I think LV utilises faster methods if they have surplus contracted capacity. It is unlikely they had any spare room just before Christmas.

  8. #8
    Join Date
    Apr 2008
    Location
    Lalla, Tasmania
    Posts
    0

    Default

    Quote Originally Posted by pedro66 View Post
    SB

    Did you request the delivery Express Post, otherwise this might explain the delay.

    Pedro
    No, I requested what the original poster requested i.e. surface mail delivery and they got it within days instead of the 8 to 12 weeks. Read to whole thread. I like LV and I'm not complaining, I'm only responding to previous posts that they got fast delivery for the cheaper postal rate that should have taken 8 to 12 weeks and the fact that not all of us are so lucky. It might turn up in a day or two or take the whole hog. Groggy, I agree with you, the Xmas rush and over worked system with no slack.

    SB
    Power corrupts, absolute power means we can run a hell of alot of power tools

  9. #9
    Join Date
    Apr 2011
    Location
    se Melbourne
    Age
    63
    Posts
    189

    Default

    The type of delivery may also be due to what you order, the size and weight, although I consider myself lucky that it arrived in days rather than weeks. For the record my order was for three light weight hammers one of which was not in stock when I placed the order. The not in stock item arrived when Lee Valley expected it to and then my order was made and sent. If the order had arrived in 12 weeks I could still not complain as that would still be within the time frame stated.

  10. #10
    Join Date
    Apr 2008
    Location
    Lalla, Tasmania
    Posts
    0

    Default

    Quote Originally Posted by Superbunny View Post
    Not to run them down as you guys got very good service delivery for sure but I put in orders on the 4/12 and 16/12 and still waiting. I would not have thought much of it and expected to wait 8 weeks odd except you guys happen to mention how quick yours arrived.

    SB
    Guess what, I'm still waiting and getting a little concerned.

    SB
    Power corrupts, absolute power means we can run a hell of alot of power tools

  11. #11
    Join Date
    Jul 2008
    Location
    Lara, VIC
    Age
    50
    Posts
    0

    Default

    I ordered surface mail from LV for a box of clamps and it took 10 weeks to get here. I had completely forgotten about them by then )

  12. #12
    Join Date
    Apr 2008
    Location
    Lalla, Tasmania
    Posts
    0

    Default

    Thanks pellcorp, you have given me more confidence to wait longer with baited breath.

    SB
    Power corrupts, absolute power means we can run a hell of alot of power tools

  13. #13
    Join Date
    Apr 2002
    Location
    Margate Tasmania
    Posts
    0

    Thumbs up

    Quote Originally Posted by Superbunny View Post
    Guess what, I'm still waiting and getting a little concerned.

    SB
    Be patient!!

    I ordered some items surface mail on 29th November and they arrived on Friday (3rd Feb).
    Kev

  14. #14
    Join Date
    Apr 2011
    Location
    McBride BC Canada
    Posts
    0

    Default

    I am finding their deliveries to be really inconsistent.
    My LV mail orders have to come all the way across Canada. Not much compared with what you experience in Oz.

    First pair of NAREX 1/2" skew chisels came in the post (Canada Post & Storage) in less than 10 days. Excellent steel, reground them to 20 degrees for wood carving. So good in fact, that I ordered a second pair, primarily for the quality of the steel.

    LV used United Parcel Service for pair #2. Tracking # showed delivery January 27. Now Feb 04 and I have NO clue where they are.

  15. #15
    Join Date
    Apr 2008
    Location
    Lalla, Tasmania
    Posts
    0

    Default

    Yes, it has arrived at long last my new Veritas Small Scraping Plane and it only took 11 weeks. I guess some get their delivery sooner than others but at least it arrived and I'm happy now.

    SB
    Power corrupts, absolute power means we can run a hell of alot of power tools

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