Results 1 to 13 of 13
  1. #1
    Join Date
    Nov 2007
    Location
    Dundowran Beach
    Age
    77
    Posts
    0

    Angry Sick of phone "Service Providers"

    What bloody service?
    Changed from Optus to Bigpond/Telstra.
    1) Telstra salespeson didn't inform us that we had to pay amonthly fee for each email addrees.
    Get stuffed! we are using live.com and hotmail.
    2) Phone out of service 4 days in first 15! There is a "fault in the line up the road but we can't afford to fix it" Doesn' that take the cake!?!?!?
    I'm sure it will cost less to fix than a day's pay for Sol and the three amigos.

  2. #2
    Join Date
    Sep 2007
    Location
    Central Victoria, Australia
    Age
    65
    Posts
    93

    Default

    Telstra is the worst possible choice any internet user could make. Terrible plans at an extortionate rate.

    Go to Whirlpool (whirlpool.net.au) and use the Broadband Choice function to find a better provider for your needs. All you need to do is enter your telephone number and a few preferences, and you'll get a list of suitable ISPs.

  3. #3
    Join Date
    Feb 2003
    Location
    Garvoc VIC AUSTRALIA
    Posts
    3,208

    Default

    Trouble is out in the sticks you get stuck with telstra.
    Regards, Bob Thomas

    www.wombatsawmill.com

  4. #4
    Join Date
    Sep 2007
    Location
    Central Victoria, Australia
    Age
    65
    Posts
    93

    Default

    You may get stuck with them for your physical line, Echidna, but you don't need to actually pay them for anything more than line rental.

    For example, I went to Whirlpool and keyed in the number of the Timboon library. The local exchange is enabled for ADSL, has ports available, and there are around 100 ISPs offering plans through that exchange.

  5. #5
    Join Date
    Feb 2003
    Location
    Garvoc VIC AUSTRALIA
    Posts
    3,208

    Default

    sounds good but I'm on the nirranda exchange, not Timbbon, which is also enabled.
    I'm 9km from the exhange on 4th rate copper which cannot even give a reliable dialup.
    on isdn it is workable but telstras pulling the pin on home isdn in november.

    I don't think adsl will work here
    Regards, Bob Thomas

    www.wombatsawmill.com

  6. #6
    Join Date
    Sep 2007
    Location
    Central Victoria, Australia
    Age
    65
    Posts
    93

    Default

    *ouch*

    Do you get a good 3G signal? Optus are enabling a lot of new 3G points, and their mobile internet rate is somewhere around $50 for 6Gb per month.

    You might not have full-time 3G yet, but if you see it light up occasionally on your mobile, then you MIGHT have a hope of getting a non-Telstra service.

  7. #7
    Join Date
    Feb 2003
    Location
    Garvoc VIC AUSTRALIA
    Posts
    3,208

    Default

    Nextg is absolutely hopeless here unless you have a special phone and then its quite ratty.

    How do I check for 3g signal? without buying an optus phone?

    I know optus is commisioning more towers more or less hereabouts but don't know when.
    Regards, Bob Thomas

    www.wombatsawmill.com

  8. #8
    Join Date
    Nov 2007
    Location
    Dundowran Beach
    Age
    77
    Posts
    0

    Thumbs down More lack of service

    Guess what? Since changing to Telstra have had no end of trouble.
    SWMBO spent more than an hour on the phone today trying to sort out the bill.
    Knock off time came and they simply hung up without so much as a by your leave.

  9. #9
    Join Date
    Nov 2007
    Location
    belgrave
    Age
    61
    Posts
    0

    Default

    And then they ring you up at dinner time to ask you if you want to check you are on the right plan.....
    anne-maria.
    T
    ea Lady

    (White with none)
    Follow my little workshop/gallery on facebook. things of clay and wood.

  10. #10
    Join Date
    Mar 2001
    Location
    forest. tasmainia
    Age
    91
    Posts
    86

    Default

    I am on Westnet.
    Bugger the Mexicans.
    p.t.c

  11. #11
    Join Date
    Aug 2002
    Location
    Melbourne, Victoria
    Posts
    268

    Default

    The internet is overrated.
    "Clear, Ease Springs"
    www.Stu's Shed.com


  12. #12
    Join Date
    Nov 2007
    Location
    Mt Crosby, Brisbane
    Posts
    316

    Default

    I have to second moving to another provider. You have to understand this:

    First there is the physical connection to your local exchange. This is always telstra for those of us out of town, unless you go wireless which is another kettle.

    Then there is the connection from the exchange to the ISP's gateway. This is usually either telstra or optus, although there are some others.

    Then there is the gateway - your ISP's servers, and the customer support.

    When I had a connectio issue when my phone was with optus, even though the line was telstra, because they didn't get it fixed within the SLA time limit optus gave me a credit without me even asking, they then claim it back from telstra. I call in a problem and they chase telstra till it's fixed. It's like hiring a lawyer. I have a friend who had intermittent, and mostly none, phone service for 3 months. She argued with telstra for another 3 months about compensation until finally giving up. She still has no compensation and never will.

    If you ditch telstra your still stuck with their infrastructure to the exchange, but at the very least you'll have someone to nag them on yor behalf, fewer arguments over wrong bills, and maybe other services and better value on what your buying.

    They are absolutely the worst service provider choice you have. The only reason I switched my phone rental back to them is the $20/mnth rate. I hardly use the landline and only keep it for my adsl. We don't have adsl2 at Mt Crosby as far as I know, and no optus.

    Whirlpool absolutely rocks. It is such a beautifully written site.
    Last edited by damian; 16th July 2008 at 12:09 PM. Reason: spelling
    I'm just a startled bunny in the headlights of life. L.J. Young.
    We live in a free country. We have freedom of choice. You can choose to agree with me, or you can choose to be wrong.
    Wait! No one told you your government was a sitcom?

  13. #13
    Join Date
    Feb 2008
    Location
    Brisbane
    Posts
    1

    Default

    Quote Originally Posted by damian View Post
    Whirlpool absolutely rocks. It is such a beautifully written site.
    How true - to think it started slowly (just like WWF I guess) with a guy who was installing cable tv (yes a "cable guy") as a technical/knowledge base service for his clients and potential ones....


    Quote Originally Posted by Stuart View Post
    The internet is overrated.
    NOOOOOOOOOOOOOOOO!
    Regards

    Rob

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