Belic tools & machinery pty ltd

[robyn2839]

Belic Tools & Machinery Pty Ltd
Head Office 2/ 256-258 Frankston-Dandenong Rd Dandenong Victoria 3175
has anyone had dealings with this Melbourne company
reason i ask is that on the 20/11/09 i paid for a bandsaw plus postage to queensland,i received an email on the 24th telling me it was posted , after waiting till the 7th of december i started to get a bit anxious so i rang them only to be told that they dont know why but it hasnt gone yet,it was still on the floor waiting to go,and that it will be posted , would you be happy with that sort of service ?,or am i over reacting , i have sent them emails ,rang melbourne 4 times,no replies whatsoever, i sure aint happy ,what would you do?, any suggestions.........bob

[Rum Pig]

Certainly not the best service.

I do believe people are susceptible to make mistakes and some forgiveness/understanding should be given but they should also try to make it up to you I think the least they should do is pay for the freight but I see you have already paid for that
I would ask them for some sort of good will to prevent you informing the woodwork of there poor customer service community just be careful you only tell the facts

I had a similar but different thing happen recently when I had booked some concreter's to do some work but did not turn up and offered no form of retribution so now they do not get my recommendation and I know that has cost them potential $20,000 of work that I could have recommended them for. who is the goose

Good luck

[Sturdee]

Belic Tools & Machinery Pty Ltd
Head Office 2/ 256-258 Frankston-Dandenong Rd Dandenong Victoria 3175
has anyone had dealings with this Melbourne company

Bob,


I've had dealings with them through their Blackburn South store, albeit about 15 years ago. I bought my original compressor and nail gun from them as well as my first lathe.

Never had any problems with them but that was personal shopping. As I said they have been around for at least 15 years so they are not a fly by night operator.

I suggest you talk to them. Hope this helps.


Peter.

[artme]

You are right to be concerned Bob> it should arrive in the next day or so. If not you might try Consumer affairs.

[robyn2839]

starting to look that way, serves me right for buying so far away but they seemed to be reputable and a big company,wont even answer emails, what a way to run a business ..........bob

[robyn2839]

just spoke to them again and was told it was posted on Tuesday, and would take 5 days to get here
will be waiting to see what happens next week, not bad considering i paid for it almost three weeks ago, and then i received an email to say it was posted two weeks ago, will never use these people again they just wont and don't answer emails when i enquire i have to ring them ,and get Bs anyway. will keep you updated when and if it comes next week., cant wait to fill out their feedback form........bob

[Ed Reiss]

Hope all works out well in the end Bob. It shouldn't be a chore dealing with a company, but unfortunately it does turn out that way at times.

[robyn2839]

saw arrived today , check this out, imagine how happy i am now, bloody joke.....bob

[Vernonv]

Is that meant to be a brand new bit of gear?

[robyn2839]

yes brand new from them just unpacked it

[Rum Pig]

I do not know what to say except I feel for you

I hope you give them hell that is no way acceptable

[Vernonv]

That's very poor.
Decide how you want this resolved (i.e. what you will be happy with) and then go get 'em.

[Sparhawk]

Robyn,

I work near them, if you need someone to help with face to face (like to inspect before shipping a replacement) give me a PM.

[robyn2839]

am going to go for a refund now , i have had enough of this, what a nightmare.i can do without the grief....... thanks for that .bob

[artme]