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  1. #1
    Join Date
    Dec 2005
    Location
    Melbourne, Vic
    Age
    60
    Posts
    0

    Question Timbecon problems?

    Is Timbecon still trading or just going through a rough patch?

    I placed an order on Jan 30, item dispatched in a few days with a tracking number that didn't exist with the carrier.

    Received reply to email stating that order had really been shipped. Since then all emails to timbecon people and generic "sales" have had delivery problems and some even fail to be delivered. This could simply be ISP issues and not their fault. Tried the phone number but got no answer, maybe because everyone else is ringing up.

    It's now Feb 21 (3 weeks) and still no delivery or response.

    This is the first Timbecon order that I've had delivery problems with. It's also by far the smallest order I've placed with them ($28.50).

    Is anyone else having issues with delivery or email or phone with Timbecon?

    Alan

  2. #2
    Join Date
    Aug 2006
    Location
    Blue Mountains, NSW
    Posts
    36

    Default

    I placed an order with them early February. Received goods within about 3 days.

  3. #3
    Join Date
    Nov 2006
    Location
    Bendigo Victoria
    Age
    80
    Posts
    4,565

    Default

    Ordered some items form their sale in late Jan 2008, arrived in 4 or 5 days.

  4. #4
    Join Date
    Dec 2005
    Location
    Melbourne, Vic
    Age
    60
    Posts
    0

    Default I must have been unlucky

    Looks like I have experienced bad luck all around for this order.

    Finally got a response from Timbecon. They will re-ship the order, as it obviously went AWOL.

    Their couriers are great, it's just Aus post that's flakey from Perth.

    Unlucky me.... they sent the replacement by Aus post. Hope this has better luck than the first one.

  5. #5
    Join Date
    Jun 2005
    Location
    Helensburgh
    Posts
    608

    Default

    Quote Originally Posted by alanm View Post
    Unlucky me.... they sent the replacement by Aus post. Hope this has better luck than the first one.
    AP are an easy target for those with slack service. You said it already, the tracking number didn't exist.
    CHRIS

  6. #6
    Join Date
    Jul 2004
    Location
    Sale
    Age
    69
    Posts
    559

    Default

    We send thousands of letters and a reasonable number of parcels every year via Aussie Post, there is very little that ever seems to go missing and even with the few that do it is more often someone already having trouble with kids or whatever getting to the mail first. I'd bag the posty last, but it could be incorrectly delivered to someone else, I hope they put it to good use if its not passed on.

  7. #7
    Join Date
    Jan 2002
    Location
    Melbourne, Aus.
    Age
    71
    Posts
    0

    Default

    I've had no prob with Timbecon last few years. Before that was a different story.

    That said, any human action is subject to error.

    Imagine say 1% as an acceptable rate which is actually very good IMO.

    Given the number of orders they process some of them are going to go west.
    Cheers, Ern

  8. #8
    Join Date
    Dec 2005
    Location
    Melbourne, Vic
    Age
    60
    Posts
    0

    Default wrong direction

    Quote Originally Posted by rsser View Post
    Given the number of orders they process some of them are going to go west.
    So that's the problem... it should have gone east...
    Maybe it's taking a round the world holiday first.

    Looks like the replacement may have joined the first, as it too hasn't arrived by express post.

    I'll wait a few more days then I'll give up and cancel the order.

    All other deliveries in Feb from SA, VIC and QLD have all arrived safe (Aus post and three different couriers)

  9. #9
    Join Date
    Dec 2005
    Location
    Melbourne, Vic
    Age
    60
    Posts
    0

    Unhappy Secret database is the culprit

    It turns out the Timbecon has an invisible extra database in the dispatch area that doesn't get updated when you change your address. So even if the order billing and delivery addresses are correct, they still send it to your old address.

    Helpful hint to others.
    If you change your address with Timbecon, then on your next order remind them of the address change in the order comments box. This may avoid missing parcels.

    PS. Now they expect me to find the parcels by going to my old address. This may be my quickest option, but it's a long weekend now. As I said earlier, at least it's only a small $28 order.

  10. #10
    Join Date
    Jan 2007
    Location
    Sutherland, Sydney
    Posts
    124

    Default

    Quote Originally Posted by alanm View Post

    PS. Now they expect me to find the parcels by going to my old address. This may be my quickest option, but it's a long weekend now. As I said earlier, at least it's only a small $28 order.
    You're kidding? If you've done the right thing by putting in the change of address, and its their database thats not up to scratch, I know what I'd be telling them!!

    Would they expect you to go to your old address if you had moved a decent distance?

    Thats very poor customer service. They should wait (hope) the other one is returned and ship a new order immediately!

    Hope you get it soon.

  11. #11
    Join Date
    Jun 2005
    Location
    Helensburgh
    Posts
    608

    Default

    Express Post if not delivered to the addressee and providing everyone does their job correctly will be returned to the sender by ordinary parcel or mail standards, I would expect the whole process to take a week. It is Timbercons stuff up. let them sort it out. What if you had moved to Perth? They really can't be serious.
    CHRIS

  12. #12
    Join Date
    Aug 2003
    Location
    Perth, WA
    Posts
    0

    Default

    Quote Originally Posted by Mini View Post
    What if you had moved to Perth?
    He could have gone to the shop and picked it up from there

    Growing old is much better than the alternative!

  13. #13
    Join Date
    Sep 2004
    Location
    Glenhaven, NSW
    Age
    82
    Posts
    80

    Default No Problems here!

    I placed an order on Friday afternoon and it was waiting for me this morning (Monday) when I opened up at work - where I get all my deliveries sent to for security reasons.
    Well done Timbecon!
    Cheers
    Graeme

  14. #14
    Join Date
    Nov 2004
    Location
    Port Pirie SA
    Age
    52
    Posts
    0

    Default

    I've ordered gear from them thats taken 6 mths to arrive... too my surprise as I'd completely forgotten about it!
    But in saying that I've had the same problems from 2 other bigger WW shops... the WW sales industry needs a shake up every now and then.
    ....................................................................

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