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Thread: Firefox problem

  1. #1
    Join Date
    Feb 2003
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    Garvoc VIC AUSTRALIA
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    Default Firefox problem

    Hi all,
    I sold an ebook to a customer who uses firefox and hes having trouble downloading it. I think theres a hiccuup in his firefox as I can download it on my firefox and opera and IE6.

    He said
    "hi, i'm also using firefox but i can't get past the
    > the user name and
    > password dialogue and hence can't get the ebooks, it
    > just blanks out the
    > password,"

    Any suggestions??
    Regards, Bob Thomas

    www.wombatsawmill.com

  2. #2
    Join Date
    Oct 2003
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    Romsey Victoria
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    2,102

    Default

    Have you got a link so I can have a look. PM me if you want to keep it private.

    Chris
    Photo Gallery

  3. #3
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    Oberon, NSW
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    Default

    Does the pw routine require javascript?

    I'd check that he has it enabled (he probably has, but...) and whether he's running the NoScript plugin or similar.
    I may be weird, but I'm saving up to become eccentric.

    - Andy Mc

  4. #4
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    Default

    Its a serverside pw, dunno if javascript is needed
    Regards, Bob Thomas

    www.wombatsawmill.com

  5. #5
    Join Date
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    Default

    The link worked for me. The password screen does not use JavaScript.

    This is one of them computery things that is really gives ya the sheets. It appears to be on his end but without being able to look and touch, it's almost impossible to find out what is wrong.

    Chris
    Photo Gallery

  6. #6
    Join Date
    May 2003
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    South Oz, the big smokey bit in the middle
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    Default

    Quote Originally Posted by echnidna
    Hi all,
    I sold an ebook to a customer who uses firefox and hes having trouble downloading it. I think theres a hiccuup in his firefox as I can download it on my firefox and opera and IE6.

    He said
    "hi, i'm also using firefox but i can't get past the
    > the user name and
    > password dialogue and hence can't get the ebooks, it
    > just blanks out the
    > password,"

    Any suggestions??
    Simple Bob, email him the bloody file. Seriously. If you're convinced he's paid for it, send it to him. Some idiots can screw up anything. And even if he hasn't paid for it, it's worth the risk rather than off a customer.

    Richard
    remember, I'm in the same game

  7. #7
    Join Date
    Feb 2003
    Location
    Garvoc VIC AUSTRALIA
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    Default

    Quote Originally Posted by Daddles
    Simple Bob, email him the bloody file. Seriously. If you're convinced he's paid for it, send it to him. Some idiots can screw up anything. And even if he hasn't paid for it, it's worth the risk rather than off a customer.

    Richard
    remember, I'm in the same game
    I did that with 2 of his ebooks, but the 3rd ebook is over 10-MB and email won't reliably handle big files like that. Some of my ebooks get up near 40MB so I had to set up a download site.
    Regards, Bob Thomas

    www.wombatsawmill.com

  8. #8
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    Default

    OK. Archive up the file with password encryption. Upload it to a file-sharer such as Rapidshare

    If using Rapidshare, you'll receive two links in return; the download link and a delete link.

    Send him the download link to the file and the password. This requires an element of trust; that he won't distribute the two. But it's the same trust that he won't distribute the ebook in the first place.

    I believe that after 30 days with no download the file will be automagically deleted, but just to be safe you can use the delete link as soon as you know he has a copy...
    I may be weird, but I'm saving up to become eccentric.

    - Andy Mc

  9. #9
    Join Date
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    Location
    Pakenham, outer Melb SE suburb, Vic
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    Default

    Security settings on his Firefox mebbe ?


    The beatings will continue until morale improves.

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