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1st July 2014, 01:05 PM #1
Good service from weldng suppliers- tell us about it
Enough of complaints ,lets hear the good stuff!
Suppliers are capable of good service as well as bad and when they perform well they deserve a proper mention.
Since word of of mouth is powerful business tool ,lets try and help those who deserve a bit of a well done !
Whats your personal experience with a supplier,a vendor, a retailer or whatever.
Some details of they helped you may inspire someone else to spend a dollar in these tough times and keep a few people in work.
Good product, good service, a willingness to do that little bit extra ,lets hear it all.
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1st July 2014, 02:12 PM #2Senior Member
- Join Date
- Sep 2008
- Location
- Perth
- Posts
- 363
I bought a three-for-the-price-of-two MagTab pack from bobthewelder a month or two ago. One of the MagTabs a magnet falls out of - it's a manufacturing fault where the press fit wasn't tight enough. Bob sent me a new one instantly and all he asked in return was some pictures to send to the importer so he hopefully gets a replacement himself.
I haven't had a bad experience at any welding shops over here. But the selection is often lacking and if you want something specific they often won't have it and will try to steer you towards what they do have. So I do some internet shopping at places like Bob's. In terms of friendly service, Osborne Park Welding are nice guys with reasonably sharp pricing and probably my first stop local shop.
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1st July 2014, 04:23 PM #3Senior Member
- Join Date
- Jul 2009
- Location
- Melbourne
- Posts
- 112
Thanks for the forum ,
I have been doing a lot of shopping around of late with welding gear.
Some companies I found just to be just an effort to deal with, others I found a pleasure. The better ones being the smaller companies. I am not affiliated with any of them, but would like to give them a plug and say thank you for all the advice and good service provided.
They are Bob The Welder in NSW, Hampdon in WA and Token Tools in NSW.
I am a great believer in people that provide great service should get it back by word of mouth .
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1st July 2014, 05:24 PM #4
It seems Bob the Welder and Token tools come up pretty often.
I have had dealings with both and found them to be a cut above the rest. Possibly the smaller businesses try that little bit harder.
The other name you mentioned, I will have to check out.
Grahame
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1st July 2014, 05:31 PM #5Senior Member
- Join Date
- Sep 2008
- Location
- Perth
- Posts
- 363
One thing Bob and Hampdon both do is sell 2% lanthanated electrodes. They're hard to find otherwise. Prices are comparable between the two. My LWS tried to steer me away from 2% lanthanated saying that everyone in Australia uses 2% thoriated. That might be the case but I specifically asked for lanthanated. Might as well use what are not only some of the best, but less potentially dangerous.
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2nd July 2014, 07:35 AM #6Senior Member
- Join Date
- Dec 2010
- Location
- Syd
- Posts
- 231
I think the danger aspect is a bit overdone based on laws in California where any and every risk has to be catalogued and mitigated - and then that's perpetuated on some US welding forums. There's much more to worry about with fluxes and fumes - so I'd suggest a forced ventilation hood instead....and if it has a grind mode, use that too for the few seconds of sharpening.
The "best" argument is a bit dicey, having used lots of different electrodes, I struggle to see any significant difference between 1.5 or 2% lanthanated, special mixes or any of the others.....maybe ceriated splits more, so just use Z and T now. Operator technique will far outweigh any miniscule advantage of a special tungsten mix.
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2nd July 2014, 01:13 PM #7
Guys,
Can we steer this thread back on track. Its all about good service from welding equipment and materials suppliers ,not the equipment or materials themselves.We will start a new thread for that.
Let us concentrate on the welding suppliers that have done right by you and then tell us about it. If it preserves a job in the industry its a good thing .
Grahame
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2nd July 2014, 02:03 PM #8Senior Member
- Join Date
- Oct 2008
- Location
- Wimmera
- Age
- 51
- Posts
- 359
Token tools have Been awesome as far as I'm concerned had a problem with one of their welders I brought they had it picked up and replaced with no extra cost to me what so ever and they know there stuff and give great advice
Cheers
Harty
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2nd July 2014, 08:07 PM #9SENIOR MEMBER
- Join Date
- Feb 2010
- Location
- Ballina, NSW
- Posts
- 725
Bob's in my town and he helped me quite a bit (in person) when I was first getting sorted out with TIG. Top bloke, happy to help and supplies a good range of stuff.
Pete at Tokentools is a true champ. I've got 2 welders from him (both going strong) and any issues have been sorted out within hours. This guy knows his products inside out.
I can recommend both.
- Mick
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8th July 2014, 01:26 PM #10Senior Member
- Join Date
- Jul 2009
- Location
- Melbourne
- Posts
- 112
Some things just go together
Some things just for together on the shelf, what can be a better advert
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