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Thread: Ebay query

  1. #1
    Join Date
    Jun 2005
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    sydney
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    100

    Default Ebay query

    Similar story to others, purchase from England, and requested surface mail

    1 packet of arrived safely well packed,excellent , 1 packet has not been seen

    after reporting item not arriving Ebay say dispute is not valid ( > 60 days old, as we did ask for surface mail.
    I am about to loose the ability to leave feed back, what do you guys think of leaving neutral feed back and a note to say item did not arrive? Seller has sent image of docket he says is proof of postage, Toolhause shows about a dozen similar entries the rep is 100%

    what do you think or will it make no difference?

    Doug

  2. #2
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    Feb 2003
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    Garvoc VIC AUSTRALIA
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    Default

    You should have insured the goods.
    Seller produced a receipt proving he has posted it,
    He deserves a positive feedback.
    Regards, Bob Thomas

    www.wombatsawmill.com

  3. #3
    Join Date
    Jan 2007
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    Goulburn NSW
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    Default

    The seller proved that he posted it. QED
    Leave positive feedback
    les

  4. #4
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    Aug 2007
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    Silverdale
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    Default

    Quote Originally Posted by echnidna View Post
    You should have insured the goods.
    Seller produced a receipt proving he has posted it,
    He deserves a positive feedback.
    sounds like he's done his share, you can still leave positive but mention what happened so others at least know.
    __________________________________________
    A closed mouth gathers no feet. Anon 2009

  5. #5
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    Munruben, Qld
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    Default

    Not the sellers fault if he posted it. Like notenoughtoys said, you could mention in your feedback that it got lost and suggest anyone else buying should insure the package.
    Reality is no background music.
    Cheers John

  6. #6
    Join Date
    Aug 2004
    Location
    Western Sydney
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    Default

    Quote Originally Posted by doug1 View Post
    Similar story to others, purchase from England, and requested surface mail

    1 packet of arrived safely well packed,excellent , 1 packet has not been seen

    after reporting item not arriving Ebay say dispute is not valid ( > 60 days old, as we did ask for surface mail.
    I am about to loose the ability to leave feed back, what do you guys think of leaving neutral feed back and a note to say item did not arrive? Seller has sent image of docket he says is proof of postage, Toolhause shows about a dozen similar entries the rep is 100%

    what do you think or will it make no difference?

    Doug
    My strategy in such cases is to not leave feedback at all.

    This gives the seller the benefit of the doubt by not ruining their reputation. It also does not enhance their reputation yet avoids tit-for-tat retaliation against your own feedback.
    Last edited by Coldamus; 13th September 2007 at 02:43 PM. Reason: Bug in forum. My text not showing up

  7. #7
    Join Date
    Aug 2005
    Location
    kiama
    Posts
    390

    Default

    Don't give up hope yet, I had a parcel go missing on ebay - resolved it and got a refund from Paypal.

    Damn thing turned up 5 months after it was posted. It was more trouble trying to pay for it the second time as I had long ago wiped the details off the computer.

    A friend had a lost parcel, someone thought Australia was Austria and it did a long trip via Europe and eventually arrived after months.

  8. #8
    Join Date
    Mar 2007
    Location
    south coast
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    Default

    I would leave a negative feedback, it could harm their reputation and lose some customers (let others be aware) they will probably leave negative feedback in return. I do not care about negative feedback because they need me as a customer and without my money they wont make a profit.

  9. #9
    Join Date
    Feb 2003
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    Garvoc VIC AUSTRALIA
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    remind me never to sell anything to a **** like you
    Regards, Bob Thomas

    www.wombatsawmill.com

  10. #10
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    Tallahassee FL USA
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    Really weird things can happen with mail. Shouldn't occur with a parcel, but a former co-worker got a first-class letter posted about ten years previous. It bore a stamped message, something like "Found in equipment thought to be empty." One of their big storage bins, I guess. The weird part is it happens often enough to justify having a rubber stamp made.

    Joe
    Of course truth is stranger than fiction.
    Fiction has to make sense. - Mark Twain

  11. #11
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    Melbourne
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    Default

    Quote Originally Posted by Rov View Post
    Problem is surface mail- in short it is best avoided at all costs. Ordered a book from USA- they sent it surface and it took nearly 4 months. My guess is that your item will turn up eventually. I was told that so little is now sent surface that the postal services stockpile all the stuff until they have enough to send in bulk- this can take months if you are unlucky. So unless you are happy to wait, never use surface mail.
    Similar thing happened to me with a book from the US, several years ago. By the time it turned up, I had long since given it up for dead (I must get around to reading that book).
    TM

  12. #12
    Join Date
    Jan 2007
    Location
    Sutherland, Sydney
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    Default

    Hey, I sent a CD from Sydney to Brisbane and it took 3 weeks! If that can happen here, there is a chance it will still turn up.

  13. #13
    Join Date
    Dec 2005
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    Gold Coast
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    Default

    Positive feedback means that you are happy with the transaction and with the goods you purchased. You didn't receive the goods so in reality you can't make that judgement. The feedback can neither be positive or negative, therefore:

    Neutral.

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