Help. WHAT DO I DO.

[Ian Smith]

Jack E ,
I work for *** as a ######### ######## ##### and ************ ******* since you ask, although what that has to do do with anything is a bit of a mystery.
Yeah, maybe the air-con is a bit out of left field, but there's a story there that I won't go into here. Fact remains that a Refrigeration tradesman installed the thing and buggered it up.
I can't do everything, more's the pity, because if I could I would, and if you took the trouble to read my posts you'd see that.
Yes, you're correct in saying that it's up to me to ensure that the tradesman understands what I want, but I have experienced enough situations where they nod their head and agree with everything I say, and promptly go of and do it their way.
So you're wrong mate ,the tradesman is supposed to be the expert, not me, and it's up to him/her to point out any problems with what I want, and if there aren't any ,then that's the way it should be done.

Anyway, I've said as much already in my previous posts and I'm getting the feeling I'm talking to a tradesman who isn't listening.

Ian

[makka619]

Of course it's your own duty to make sure tradesmen know what you want.

The tradesman completely understood what I wanted.

It is also a tradesman duty to follow through on what you want. What do they do when they can no longer do the job how you had asked and both agreed on? Not informing of making a change and just doing it any way they see fit, is rude.

Like I said, the guy who installed my kitchen had no problem calling me as soon as a problem arose.

When I was an intern at the paper, I worked around a few jobs. Everything revolved around making the customer happy. You must meet their needs. Someone wants an ad in the paper, they ask for it bolded, you tell them you can do that. Later you find out it can't be done, you call the client before proceeding with the ad. Might seem like a simple thing, but with the amount of ads that come through, and the constant deadlines, making phone calls is time consuming. Yet it must be done.

The way I see it, is the customer is paying for your service. You are there to help them get what they want.

I don't care if they built the taj mahal for me, it's not what I asked for and not what I was told I would get.

[Clinton1]

No hassles. He couldn’t do something as I asked. Told me later, we sat down and worked out a way to get around it. In the end we got what I wanted with a minor change.
Everything was perfectly designed and constructed to meet all of my verbal wants and desires as he agreed could be done. No surprises.

That is a good tradie.

Don't know how you will fix the problem with the bloke who did your cupboard.
Don't think that this smartarses has pulled a swifty on you just cause you are a woman... no doubt he'd do it to anyone that presented the same problem.

I say smartarse as you've said that you made your requirements clear, and that he said that he understood them... then he decided to do it a different way and 'slipped' the change in via a document rather than talking you through it.

Comments in regards to "well, you should be able to read the drawing" are unrealistic and unhelpful...
if you clearly communicated your requirements to him and if he said he understood them, then any changes/variations should be explained. Slipping them through on a document that wasn't going to be given to you is just plain dodgy.

Question:
Have you explained to the bloke why you are dissatisfied?

Have you asked what he will do, now that you have something that does not meet your specifications?
If so, what were the answers?


Sorry if this has been covered previously, I might have missed it in the preceeding pages.

[pawnhead]

You could have had a clear opening and three doors with a bifold on one side (Or four doors with a bifold on each side), and floor to ceiling doors.
With no track, you could have separate doors on top. If you'd wanted a guide track it would be extra, but without it, I would have charged less, and built it on site.

$1250 is alright money for that job.
It's just a guesstimate, but I reckon the sheet would be less than $250, and the rest of the gear would be around $200. That's 800 bucks (+/- $100) in the skyrocket for a couple of days work tops.
(I could be a bit out though. Cabinetmaking isn't my main line)

Not bad money.

Cheers

[Jack E]

I work for *** as a ######### ######## ##### and ************ ******* since you ask, although what that has to do do with anything is a bit of a mystery.

I ask because you seem to think that the way you want a job done is the best, regardless of what the trady has learnt in his field.
I thought that you may be able to look at your profession and see an example where an amateur thinks he knows better than the professional they are hiring to do the work

Tradesman love nothing more than a bit of advice from someone who thinks he knows what he is doing

However, we should all try to please the customer.
If someone wants something done a particular way, I will try to do it that way, if it isn't going to work I will tell them why.

Cheers, Jack

[JDarvall]

WELL, I reakon.......nahhh forget it.