How things can go wrong....

I worked for AP doing interstate parcel dispatch and organising the loading out of one of the Sydney depots. We started to get some errors in loading and to make it worse some Brisbane product was going to Perth. When we looked at the problem some genius had put the Perth next to the Brisbane and the forklift drivers were sometimes picking up the wrong cages and not checking the labels, understandable really when it is 2am in the morning and they had started at 6pm. The other big problem was wrong labels on cages, it happens all the time and is human error as we were manual sorting. It did not happen off the machines as the machine labelled the cage. Every company suffers from it, I was at Toll one morning picking up something and they were running around like headless chooks, someone had sent the Wollongong trailer to Newcastle and vice versa.