I should feel bad but I don't.

[Handyjack]

Some staff will tell you where to go down to the bay and shelf for that must have item.
Other staff it will be "what" or "what is that".

I will give you a few examples.

Where would I find a star post driver?
Assistant "what is that?"

eg 2 Where would I find cleats?
Assistant "What are they for?"
Me "To tie ropes."
Assistant "Try down with ropes."
I did and could not find them, they were however located with out door blinds. (Which is what I wanted the cleats for.)

eg 3
I asked the assistant if they had "hook hinges" for awning windows. I have not been able to locate them on the stores internet site.
The assistant was able to tell me the aisle, the bay and the shelf and the box labeled "Hook Hinges."
Success.

Now where does this thread go?

[KBs PensNmore]

On my first day of work (16) I was sent to the hardware store for a long weight (wait), staff in the shop must have know I was coming in, as I was told "that they were out the back and someone was getting one". An hour and a half later they told me "must have sold the last one"
It was only after I got back that I woke up as to what was going on
Kryn

[doug3030]

On my first day of work (16) I was sent to the hardware store for a long weight (wait), staff in the shop must have know I was coming in, as I was told "that they were out the back and someone was getting one". An hour and a half later they told me "must have sold the last one"
It was only after I got back that I woke up as to what was going on
Kryn

I joined the army when I was 17 back in 1977, I finished up on kitchen duty after a couple of weeks and the cooks picked out the youngest and most gullible one of the recruits on duty that day and sent him to the Catering Officer's store to get a pilot light.

So anyway, I arrived at the Catering Officer's store and knocked on the door, The Catering Officer, a crusty old Warrant Officer came out and placed his hand on my shoulder in a condescending manner and said "sorry son, they have all gone out."

At least when I realized that I had been had, I could tell from the Catering Officer's response that I was not the first and certainly would not be the last.

Cheers

Doug

[veloaficionado]

"Big box" hardware doesn't operate on person to person interactions: they are incidental. They operate on data analysis: what do people buy, in what quantities, at what times of the week, month or year? What can they be induced to buy, how can more units of the desirable product be shifted (I used to work in marketing and logistics in a bike company)? However, a small hardware that I used to frequent when I worked near it, kept bits and pieces that I ordered, fairly infrequently (bulk 3wt spindle oil, etc.) that me and I think about 2 other customers bought, but that would have been a pain, pre-internet, but maybe even today, to order in terms of inconvenient lead times, etc. Bunnings/Masters/Mitre 6 (our local one gets 6/10 on a good day - all the -es of the big store, and few of the +es of smaller stores)? You can go and whistle, if you want what they don't stock. It's not 'economic' to stock them. But, I remember fondly the first business, and seek to avoid those in the second category.


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[Big Shed]

Well Bunnings at least has a special order service. I have used it a few times and they have handled my special order very efficiently and promptly, even ringing me when the item arrived (almost unheard of for any business in this day and age).

But as said previously, let's keep this thread on topic, you have made your opinion of Bunnings known before and I had to remove part of what you said, see here.

Perhaps, but how does this and your previous post (as well as numerous others) relate to the subject of this thread, see the OPs response above.

So much negativity and not even on topic.

I even had to delete part of one post that was downright libellous!

[Vernonv]

Well Bunnings at least has a special order service.

Must have picked that up that "service" from the small hardware stores that have been doing that for many, many decades.

But yes, lets not take this off topic ....