What's up with Jet?

[Col]

Col - hopefully your machines will be delivered sooner than expected, and after all the hassles I hope you get more machine for your money ! I'm like you though - my first inclination would be to get the cash back from the supplier and go somewhere else.

Well I waited and waited and waited some more and eventually two crates arrived on a tilt truck. After busting our bums getting 450kg and 250 kg into the shed I unpacked it all and cleaned up the buzzer to find it poorly machined and not the machine I ordered. A completely different model number. The thicknesser was missing the cast tables and height winding wheel. Since initially paying the deposit on November 19th last year and then to wait four months to find very ordinary machines was a huge disappointment to say the least. AWT were called and the machines went straight back and I got my money back. One day later I have a 15 inch Carba-tec thicknesser in my shed ready to go as I have just cleaned and sorted it and the 12 inch Carba-tec buzzer arrives next Thursday. Carba-tec is where I should have gone in the first place. Carba-tec gave me a good price which included delivery of the buzzer and spare tungsten blades for each machine and it came to just under $4900 and the only delay is that the buzzer has to be trucked from Brisbane. Four months without striking a blow has been a huge curse but has allowed me to clean out all the junky old tools and totally refresh the shed. Leda only have 3 phase in 12 inch and the Jet prices are over the top. Unless I went for an old second hand machine there wasn't much choice. The 5 year warranty on Carba-tec machines is a winner too.

Col.....

[TP1]

Hi Col,

Thanks for informing us of what has transpired. I'm glad you have been able to source machines from other sources. Paying a premium price for poor service is no fun and I think Jet (in Australia at least) is probably showing us what we really mean to them. No wonder their dealers are reducing reliance upon Jet products and are importing machinery direct from manufacturers ( including the same ones Jet uses).

[Dingobass]

Well here we are FIVE years down the track and the same old chestnut.....
Ordered a Jet spindle sander a month ago via Carbatec Perth.
Guess what? It still hasn't arrived..
NOT HAPPY JAN! Twice I have called and twice I get the same answer, "it is on the truck"......
Now I do realise that living in the Wild West means we have to wait for stuff but four weeks to travel 3000k is just plain ridiculous. I can get stuff from the USA in three days......
Upshot is I now have a backlog of Guitar bodies that need edge sanding as well as a few unhappy customers.

I don't care if Jet are good, I won't be coming back for more and if I don't get a call this arvo telling me it will be here by early next week I will cancel the order and go elsewhere.

This is not the fault of the guys at Carbatec in Perth, they are just as peeved as I am.

[kiwigeo]

Suggest to the Carbatec boys that they try and source a machine from Carbatec Adelaide...they usually have one on the floor.

Well here we are FIVE years down the track and the same old chestnut.....
Ordered a Jet spindle sander a month ago via Carbatec Perth.
Guess what? It still hasn't arrived..
NOT HAPPY JAN! Twice I have called and twice I get the same answer, "it is on the truck"......
Now I do realise that living in the Wild West means we have to wait for stuff but four weeks to travel 3000k is just plain ridiculous. I can get stuff from the USA in three days......
Upshot is I now have a backlog of Guitar bodies that need edge sanding as well as a few unhappy customers.

I don't care if Jet are good, I won't be coming back for more and if I don't get a call this arvo telling me it will be here by early next week I will cancel the order and go elsewhere.

This is not the fault of the guys at Carbatec in Perth, they are just as peeved as I am.

[Dingobass]

Cheers Kiwi,
it seems that all the stock has to come direct from Brisvegas...
makes a lot of sense, NOT.

[KBs PensNmore]

The truck probably is held up by the wet in Darwin!!!!!! That's the trouble when only one company has sole distributorship of a product.

[kiwigeo]

The truck probably is held up by the wet in Darwin!!!!!! That's the trouble when only one company has sole distributorship of a product.

It's more likely the machine is still sitting in the factory in China.

[Dingobass]

Just off the phone to Carbatec, again....
Update info is they had four arrive last week, one of which was mine.. They sold them all!!!
Then the excuse of "but you hadnt ordered one"
really over this. It was ordered on the 28th December, I have got a copy of said order.....
before I lost my mind I wished the chap a good day and hung up..
When I calm down I will be informing them to insert said machine up whom evers butt it was that sold it and that I am taking my business elsewhere.. Say bye bye to at least 1k a month in sales to this little black duck...

[bsrlee]

Send them a small debits claim for loss of income, that may get their attention. Depending on you state you may even then have them declared bankrupt (NSW increased the minimum from $500 a few years ago).