New attic ladder

[Toymaker Len]

Go straight to "Fair Trading" they will inspect the work, liase? with the retailer/installer and order any necessary rectification. Don't negotiate or hesitate. We've had years of renovating and extending including fitting attic stairs and the one thing I am certain of is that anybody can turn out to be a cowboy and the sooner you hit them with the heavies the better off you are going to be.

[bob w]

I personally would leave the heavies ( Fair Trading ) until you have given the company a chance to inspect and rectify the problem. The rep is coming to have a look and hopefully he will get things done, and very likely the subcontractor will get his marching orders. I would also demand a copy of the installers contractors licence as the suppliers often use their own licence and have cheaper unqualified labourers carry out the work.
By that I mean the person that actually installed the ladder may not be qualified in any area of the building trade. (It looked confusing) If this turns out to be the case then Fair Trading may be an option.
Good Luck

Bob

[jackiew]

well I've had the job inspected.

Been left in no doubt of the fact that I'm not a builder, have no carpentry qualifications, that I'm not a suitable person to challenge the work of a carpenter of umpty umph years experience, a builder of umpty umph plus years experience ( whose father also has umpty umph years plus experience ) and I probably don't know my **** from my elbow but ... in the interests of good customer service .. they will send the fitter out again to put packing in.

During our discussions I suggested that he stand by his opinion that the installation was good in writing on the company headed notepaper ( as suggested by someone on the forum ). For some reason this idea wasn't leapt upon as a way out of the problem without them doing any work.

I'm not looking forward to dealing with the fitter when he comes out but I don't suppose having someone think I'm an unreasonable old bag will kill me. It hasn't so far anyway

[Sir Stinkalot]

If there isn't a problem why would they bother to send somebody out in the interests of good customer service???? I would have thought that the person that you had today was the "good customer service" guy and the next guy they send is the mistake fixer. If the job was done correctly in the first place the rep should have reinforced that to you and there would be no need for a fix. It still sounds a little dodgy to me.

Stinky.

[Driver]

Jackie

You need to let these people know that if they don't do a good job for you they will upset about 200 dedicated woodworkers, all mates of yours.

If they don't want to have to answer to a mob of middle-aged blokes waving their weapons of choice, from hand tools to the type that plug in to the national grid, they should just fix your ladder and retire from the scene.

We're slow to anger but awesome in our wrath!



Col

[silentC]

mob of middle-aged blokes

Hey, go easy Col, some of us are still spring chickens you know

[kenmil]

Originally posted by Driver


If they don't want to have to answer to a mob of middle-aged blokes waving their weapons of choice, from hand tools to the type that plug in to the national grid, they should just fix your ladder and retire from the scene.


Col

Probably should note here that those waving hand tools are the foot soldiers (cannon fodder) and those using power tools are equivalent to the air cavalry (elite).
Darn.....I hope I haven't started all that hand tools/power tools thing again.

[Bob Willson]

JackieW

I don't suppose having someone think I'm an unreasonable old bag will kill me

Who said that you are unreasonable?

[Driver]

Originally posted by silentC
Hey, go easy Col, some of us are still spring chickens you know

Darren, mate, is that a Foghorn Leghorn type chicken or a Tweety Bird?

Col

[silentC]

Boy, ah say boy... Look at me when I'm talking to yah son.

Ken, I'd rather have a very sharp chisel in my hand than have to worry about when my extension cord was going to run out

[journeyman Mick]

Ken, Darren,
weapon of choice: chainsaw! powered, portable and very high scare factor. A mate of mine once held off a large group of enraged alcoholic park people with a chainsaw after he took away their shade with it.

Mick

[silentC]

And you can make furniture with one too

[kenmil]

Originally posted by journeyman Mick
large group of enraged alcoholic park people

Hmmm...Queensland....... alcoholic.............park people. Ithink I know exactly who you mean. Love the description though.

[journeyman Mick]

Ken,
that's how the local media refers to them as they set up camp in the parks. We do have very nice public parks in Cairns but having large groups of people camping in them, littering, cooking and spreading their clothes out to dry tends to make tham a tad untidy.

Mick

[Driver]

Jackie

Give us an update. Have you get 'em sorted out yet?

That mob we talked about (including Foghorn and the other callow youths) are straining at the leash.

Col