Timbecon

[Daniel]

Try the Melbourne Wood Working Show, they all seem to be there (Friday).

Actually I was amazed at how big there display actually is, it's on a par with Carba-tec if not bigger. Seems like they want to make serious inroads into Victoria.

I am sure if you wait until next week you might have better luck.


Daniel

[Sir Stinkalot]

Has anybody stopped to think about what else that they may be doing?

No there is no excuse for bad service, but in their defence they had the Canberra show a few weeks ago, the Melbourne show this week, and Im sure the Perth show wasn't long before that. It seems as if there is plenty of work that must go into preparing for these shows, they need to ship a large amount of product and it will take up alot of staff time. The staff members that I spoke to at the Melbourne show all appeared to come over from WA. I would imaginge the staff left at the show room are few and far between for a week or so before and after a large show. They attend the show to help out woodies that generally do not get to see their products.

I would agree that they should have chased up your order with their freight company, and that all customers should be treated with the upmost respect, but I am sure that they are also very busy trying to bring their show to the other woodies so cut them some slack. I have always found that the products have arrived quickly and any questions answered promtly .... but this may have been when they were fully staffed.
Stinky

[Driver]

Stinky's got a point - manning a series of woodworking shows would be a big drain on resources for Timbecon - they're not a large enterprise.

clubbyr8 and graham the mule - I would recommend that you give them a call - or another call if you've already phoned them. I've found Timbecon to be a very friendly and helpful mob. Admittedly I live in Perth so I don't have to rely on phone calls to contact them and I'm not at the mercy of transport companies either.

(Incidentally, I have no connection to Timbecon - except as a customer).

Col

[mikmaz1]

hi all,
yes i can agree with all of you with timberCON.
when they have got the parts in stock they do a terriffic service to their customers, but thats where it ends.
returning calls.............nonexisting.
quotes........................dont believe them.
lost items....................and i thought i was the only one.
they have lost me as a customer!
seeyasoon mik.

[joez]

My tally with timbecon so far: 7 Orders, 3 of them delivered with the wrong items.

To their credit they sorted out the first 2 orders pretty quick, I am still waiting on the last order to be sorted, it was only delivered last week.


Joe

[Dean]

Hmm yes...
My tally:

1 Item ordered over net 2 weeks ago
0 orders processed, 0 emails.

Not a good start.

[clubbyr8]

The consignment has finally turned up!!!!! Timbecon finally delivered!!!

Here are a couple of observations.

My phone number was incorrect on the consignment note (with the amount of times I've left my number with Timbecon you would think they would get that right.

I opened the packaging (cardboard box) and guess what, the wooden box is damaged!!!!!

The consignment I ordered was a 25 piece Metric Forstner Bit Set in a wooden box (weighs 8Kg according to consignment note), and there was absolutely no protection for the goods except a thin cardboard box (probably what they are sent from China in). There was no label suggesting the contents were fragile.:confused: :confused:

The bits were all over the place when I opened the box but at first glance they look ok, but I'll know more when I try and use them.

I have decided not to return the goods, however, I will write to Timbecon and let them know what I think about their operation. After all that has happened (or not happened) you would think there would have been a short note of explanation, but Timbecon in their wisdom, decided to include "nothing".

There have been several posts in this thread that have praised Timbecon's service, I must be just unfortunate because I totally missed out.

I will never, ever buy anything else from this inept organisation.

[Ivor]

I have ordered a few things from Timbecon and they have all shown up fairly promptly, even living in rural NSW. They still have my vote. If you are going to stop using Timbecon, the list of choices for mail order stuff in Australia becomes very very small.

My 5c worth (they don't make 2c anymore)

Ivor

[Rocker]

I have had a couple of poor experiences with Timbecom. I ordered a litre of urea formaldehyde glue from them. They packed it in a padded bag with no rigid packaging around the plastic bottle. Not surprisingly, the top came off in transit, and the package was dripping glue from the half-empty bottle when it was delivered. When I called Timbecon, they initially said I should have insured it. When I replied that the consignment was not properly packed, and that the bottle should have been in a rigid box to protect it, they reluctantly agreed to send me a replacement, which was better packed and arrived safely.

On another occasion I tried to order goods through their online ordering system. I found the system was full of bugs, and was unable to lodge my order properly, so eventually had to give up and send my order by snail mail, informing Timbecon that their online system was fatally flawed. That was about a year ago, and I don't know if they have repaired it yet, but it seemed to me to be pretty slapdash to allow a bug-ridden ordering system to be put online without proper testing.

[R. McCarthy]

I've bought quite a bit of stuff from Timbecon over the last 18 months or so but I hasten to add that it was mainly small bits and pieces (mainly sanding bands and mandrels for a Dremel).

All but 1 of the orders were delivered fairly promptly and nothing missing. I usually use the toll free number to order and the people I've spoken to have been courteous and businesslike.

It's unfortunate that some woodies have been stuffed around but I can only speak as I find.

Having said that, Murphy's Law will now swing into top gear with my next order from them !!

[alf t]

May I suggest that those who don't like Timbecon's service go somewhere else to get their gear and stop filling up this forum with your personal bitches.
Alf

[Dean]

I agree... up to a point, however, what is being said here is not totally useless information. It is helping other forum members make informed purchasing decisions, and in that light, the 'personal bitches' become valuable information

[clubbyr8]

Alf,

My reasons for posting this thread were to ascertain whether my experiences with Timbecon were the norm or just an aberration, and in light of some of the replies their service leaves a lot to be desired.

Bear in mind I purchased the goods at the Canberra Wood Show and Timbecon made the offer to ship the goods from Perth when they became available. If the offer wasn't made I would not have purchased the goods. By the way, Timbecon staff at the show told me that the goods were in a container waiting to be unloaded and that they should be sent a couple of days after the show. I waited a fortnight before I chased them up.

In good faith, I paid cash for the goods up front because I didn't have any reason to expect any problems from Timbecon or McPhees. How wrong I was.

I paid $149 for the bit set and was concerned that because of Timbecon's lack of service, I had lost this money. You might be able to afford to lose this sort of money, but I can't.

This thread became a "personal bitch" because the lack of service demonstrated by Timbecon.

This forum was set up for people to have their say on any "woody" issue, that is what I'm doing. If you don't like what is being said, don't read it and vote with your feet.

[Rocker]

I posted my experiences with Timbecon in the hope that someone from that company's management would read them and make the necessary changes to the way they do business - not for the satisfaction of venting about my personal gripes. It is clear from the posts on this thread that the company has some systemic problems with their customer service.

[Justin]

As a prospective customer I for one am glad to have read these posts. Given the purpose of this forum, and the fact that a business, a bunch of customers and their hard earned money is the topic of discussion I think "personal bitches" is a bit off the mark.


Regards.


Justin.