http 500

**Neil** · 17th February 2005, 12:19 PM

I'm running SP2 with all the latest updates and have no problems at all.

When was the last time you did a full Windows update there have been around 21 critical updates since SP2 in September last year? It is pretty important to keep up to date with them.

Have you tried enabeling MS firewall and turning off zone alarm?

Hope you get the problem fixed with a minimum of fuss.

Cheers - Neil

**goat** · 17th February 2005, 01:09 PM

works for me i'm running xp pro with sp2 and all updates, fire wall is on

**simon c** · 17th February 2005, 01:12 PM

Originally Posted by ptc

zone alarm on never had problem with it for the library site

Not sure I understand this comment - because you are having a problem with the library site.

Try turning zone alarm off and seeing if you can access the catalogue. Ensure you turn it back on again after.

If that solves the problem then it would appear that zone alarm is blocking port 8000.

Do you have the free version of Zone Alarm or did you pay for it. The free version of Zone Alarm does not allow you to change port settings.

**Dan** · 17th February 2005, 02:37 PM

You will get a more specific error message by turning off "show friendly HTTP error messages".
Go to,
Control Panel -> Internet Options -> Advanced - Find the entry "Show friendly HTTP error messages" and uncheck it.

Now you will get the unfriendly error message when you try to access the site which might provide a clue.

http://support.microsoft.com/kb/311766

**ptc** · 18th February 2005, 10:19 AM

Dan
did that.
result.
Server error
the following error occurred:
could not connect because of networking problems.contact your administrator.
[CANT_CONNECT]
please contact the administrator.

is this my internet providers [bordernet] ?
got me stuffed.
Neil.
my updates are supposed to be on auto.
but did a check and there were 9 updates febuary {critical] to down load. 4 attempts
but every time it ende up downloads failed.

**simon c** · 18th February 2005, 10:29 AM

Have you tried turning off zone alarm and seeing if you can access the site and download your critical updates.

**craigb** · 18th February 2005, 10:40 AM

That'd be worth a try.

After I put on SP2, I couldn't connect to my ISP at all (Optus Cable BB) :eek:

I uninstalled ZA and turned off the Windows firewall. I was then able to connect o.k.

I then re-installed ZA and haven't had a problem since.

**Groggy** · 18th February 2005, 10:43 AM

I can access the site using XP SP2 with an active firewall. Having used Zone Alarm previously I can tell you that it is fickle when you load other software, in particular SP2.

Either product in solitude allows you to access the library site, but both together can occasionally go weird. Try shutting off SP2 AND ZA. You may need to reboot to get it online (I know this "shouldn't" be necessary, but is how I usually get success).

A Google search on "zone alarm and SP2 problems" shows you are not alone.

**ptc** · 18th February 2005, 10:43 AM

Simon.
have done that, both firewalls off. one on one off you name it still the same results.
groggy.
how do you turn off sp2 ?

**Groggy** · 18th February 2005, 10:54 AM

Originally Posted by ptc

groggy.
how do you turn off sp2 ?

My mistake, I meant turn off the SP2 firewall (and any other firewall)

cheers.

**johnmc** · 18th February 2005, 02:53 PM

Have you tried clearing your cache and trying again ?

**ptc** · 19th February 2005, 09:26 AM

have unistalled ZA.
also can not down load ms critical updates [9 of them for feb] it goes through all the procedures upto install then runs. failed.
will phone MS on monday and see if they can .help
still can not get library catalogue [talis]

**ptc** · 22nd February 2005, 11:55 AM

after a total of 5 Hours with microsoft tecnical assistance [two sessions]
was able to down load latest downloads[9 of them] they are worked off there butts[sp2]
my http 500 problem is still there. said try us again tommorrow.

**ptc** · 25th February 2005, 04:39 PM

The latest, today after another 3 hours with microsoft tec help section,
told me it would cost $50. to get help,which was ok if he could fix it I said.and gave him my card details etc, put on hold then told i would not be charged. so lots of do this and do that to no avail still could not get library page. so told me to delete windows SP2.
Which has been done !
The tec tried to get the page on his computer in microsoft land where ever that may be AND COULD NOT GET IT."said it was the fire wall.
So still getting Http 500 internal server error.

**Groggy** · 25th February 2005, 06:57 PM

Originally Posted by ptc

So still getting Http 500 internal server error.

These *may* help:
http://www.idautomation.com/kb/http500error3.html

http://www.idautomation.com/kb/http500error.html

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