This can't be right!

[Sir Stinkalot]

By the next phone call they had changed their tune to a whole different opera.

Did they record the phone call ..... "for training purposes"? If they have been changing their tune you may be able to get a copy of what has been sent.

Does your home insurance cover the other items not covered by car insurance?

[tea lady]

And I bet the insurance company goes for the full value from the bus company. after they havwe payed you the minumum possible.

So sorry to here of your woes. All the best!

Is there an ombudsman of insurance companioes?

[Woodwould]

I don't want to say too much on an open forum; however after some brief but sage advice from my lawyer and one email to her insurers, Mrs. Wood now has a brand new car. It's being tinted and once her new plates arrive, she'll be motoring happily again.

[silentC]

That's great news. We don't need to know how it came about but glad that it has worked out to your satisfaction.

[Chesand]

:

Is there an ombudsman of insurance companioes?

Yes - not sure of exact title

[tea lady]

Glad tp hear someone new the right buttons to push!

[ian]

Glad to hear that Mrs Wood is getting her car replaced.

Now, has Mrs Wood fully recovered from any injury she sufferede in the crash?

[Woodwould]

Glad to hear that Mrs Wood is getting her car replaced.

Now, has Mrs Wood fully recovered from any injury she sufferede in the crash?

Herself wasn't seriously injured, but the whiplash injury is still niggling and giving her some bother. Her physiotherapist says it will probably be with her for eternity, but with regular attention should be manageable.

[Enfield Guy]

Good to hear that all has worked out well. Best of luck to you both.

Cheers

[AlexS]

Good win!

[Bob38S]

Brilliant!

[damian]

I'd just like to add my limited experience with insurance claims.

Not all insurance companies are created equal. NRMA love to point out they pay 98% or whatever it is of claims made, but the WAY they pay isn't mentioned.

I had all my insurance with them. My partner had her house robbed about 3 months after she bought it. Amongst the stolen items was a gold neck chain worth about $1200. Thinking she was doing the right thing she shopped around and found a replacment for $1000. NRMA decided jewelers make a 40% markup so only paid her $600. They interrogated her as if she was the criminal. When her house flooded a few years back in a storm it was a 7 month wait for repairs, only their tradesmen AND she had to pay her excess to the company right away and just wait.

Needless to say I switched to Suncorp. When my car was T boned the young lady at the call center sorted me, utterly frazzled by the side of the road, the staff at the assessment center were great, and despite the kms they took the condition into account and paid out enough for me to buy an equivalent car and not be out of pocket. I know people who've claimed on house insurance: just find soemone to do it and we'll pay up.

They have a new ceo, and from the noises he's been making future experiences may not be so positive, but the point is it's worth considering others claims experiences rather than just policy price. When your vulnerable and upset you don't need the added aggravation, I am prepared to pay for that. 2c

[artme]

Great to see that things have worked out well for Mrs. Wood.

[fenderbelly]

Herself wasn't seriously injured, but the whiplash injury is still niggling and giving her some bother. Her physiotherapist says it will probably be with her for eternity, but with regular attention should be manageable.

I had a neighbour who suffered whiplash and years later began having neck and shoulder problems, The third party insurance bit of the rego still paid for her treatment as she had reported it to them at the time of the accident. State gov third party insurance was at the time SGIC, of course this was in South Australia it may be different in Victoria

[Woodwould]

Mrs. Wood collected her brand new car last evening and, following some healing dialog, she's insured with the same company.