Checking Out

[rustynail]

There is a simple test here; Put yourself in the other persons position and ask yourself how you would like to be treated.

[Handyjack]

Bought a few items, again on Friday afternoon; chrome tube rail (1200 long), pillars for rail, box of screws and two pieces of timber 1800 long.
The box of screws were half price $5.01, (marked down) but despite me putting the timber on the counter it did not appear on the receipt.

No wonder stores have shrinkage. Staff can not see the items in front of them.

Earlier in the week at a small hard ware store I picked up 8 anka bolts worth about $2 each. Person at the check out charged me for hex head bolts at $0.43. I had told her they were expensive.

Now I am not trying to hide things but if it works in my favor should I bring it to their attention?

What I did not say in the above post, is that normally it is not until I have got to my car or home that I look at the receipt. If I was challenged in the store, I would point out that the item was presented at point of sale, very hard to hide 1.8m timber, and that their video would prove it.

[smidsy]

What I did not say in the above post, is that normally it is not until I have got to my car or home that I look at the receipt. If I was challenged in the store, I would point out that the item was presented at point of sale, very hard to hide 1.8m timber, and that their video would prove it.

I'm the same, I always have a hard time with returning stuff because unless there's a single item on there over $100 I don't keep and rarely even look at the receipt - I know in my head when I get to the checkout roughly what I've spent and the only time I question or check is if it's way out.

[BobL]

I'm the same, I always have a hard time with returning stuff because unless there's a single item on there over $100 I don't keep and rarely even look at the receipt - I know in my head when I get to the checkout roughly what I've spent and the only time I question or check is if it's way out.

I used to be like that but now I return stuff all the time. I learned from SWMBO - she does a fair bit of my clothes shopping - I hate clothes shopping. She brings home a heap of clothes I try them on and she takes back what doesn't fit or I object to wearing. Now I do the same with hardware and typically buy more of anything than I need and return what I don't use. Looking for some nice hard steel I bought a whole bunch of scraper blades tested them at work (the testing process leaves a tiny dimple in the steel)with the hardness tested and took back all, bar the ones I wanted.

[smidsy]

I remember dad returning a pack of rotten peanuts to Woolies.
He gave the young kid at the counter a polite but very forthright serve about how he could have been seriously poisoned because they were so imcompetent in selling rotten food etc etc.
The young kid let him rant and rave and then replied politely "I'm sorry sir I can't give you a refund"
Why the bloody hell not dad replied in his thick Manchester accent - because these are from Coles sir the young kid replied.

It was years before we let him forget that one....

[Robson Valley]

You just can't fix 'stupid.' I wanted a 1/2" (12mm?) Forstner bit. Dorky in Home Despot shows me a 2"/50mm and asked: "Will this do?" Honestly, I did not cry.
Believe this: the kid admitted that they don't stock Forstner bits.

Our local village hardware store prices nuts & bolts by weight. Done deal.
Once a week, they send in their "Pick List" which comes back on the Tuesday truck.
I order stuff, in it goes, they phone me when my goods have arrived. Beats the Hello out of the Big Box stores in the city.

[Handyjack]

You just can't fix 'stupid.' I wanted a 1/2" (12mm?) Forstner bit. Dorky in Home Despot shows me a 2"/50mm and asked: "Will this do?" Honestly, I did not cry.
Believe this: the kid admitted that they don't stock Forstner bits.

Our local village hardware store prices nuts & bolts by weight. Done deal.
Once a week, they send in their "Pick List" which comes back on the Tuesday truck.
I order stuff, in it goes, they phone me when my goods have arrived. Beats the Hello out of the Big Box stores in the city.

Did the kid know what a Forstner bit looked like and what it did?

Sounds like decent service from yesteryear.