Quote Originally Posted by bitingmidge View Post
heehee, good luck.

Two of my kids have VirginBroadband. One has a reasonable service, although it does drop out rather a lot. They aren't big users so it's not an issue.

The other couldn't stay online for more than a few minutes at a time, and the phone kept dropping out every few minutes or so. Interestingly, the Virgin broadband phone plan runs on the GSM network, and there's a 90 minute limit on all calls, which is exactly less time that it takes Virgin to answer their own support line when you are on hold, so you get cut off after waiting for 90 minutes.

After documenting all her woes, and writing to Virgin three times with no response, she cancelled her unusable service. They sent her a bill for the cancellation fee.

Off to see the ombudsman, got a number to call which to date has not been answered. After five attempts, the ombudsman has sent a letter of demand. Currently day 19 of the 21 required for a response has elapsed.

It seems that Virgin are OK if it all works, but woe betide you if it doesn't!

Good luck!

P
bugger only other option is 2 way satellite