Where is my FWW magazine?

[AlexS]

Did anyone else get the apology email that they sent last week?

The what?:confused:

Waiting, waiting.

[silentC]

This:

Here at Taunton Press, we strive to provide a personalized experience for all customers who contact us. In order to do that, we maintain a small staff of people here in Newtown, Connecticut who are responsible for answering phone calls and responding to emails. Our staff is empowered to make decisions and each day at least 8 staff members are personally answering emails. When the first Australian and New Zealand delivery problem emails started to arrive, each rep responded individually as we always do, that we would be happy to send a replacement. Again, each rep responded themselves; not with an anonymous, pre-determined response. This is why some of your earlier emails received different answers to similar questions.

Please believe that we were just trying to be helpful and didn’t mean to mislead anyone. Unfortunately, this appears to have happened before we determined that there was a more wide-spread issue at hand.

It is obvious from some postings that there has also been confusion about the methods used to ship our magazines from our printer in the past and questions about how they will be shipped in the future. So, to clarify the shipping questions: all of our magazines bound for Australia and New Zealand are shipped via air freight from the United States as soon as they are printed in Wisconsin. They may be transported with magazines from other publishers that require a stop at another location in the Pacific Rim, before they actually reach a depot in your country. Once they reach your country, we have been told that it can take up to two weeks to reach you through your postal system. Now and in the future, we will continue to air freight all subscriber issues direct from our printer.

In the Taunton Press customer service replies to your emails, we had said that Fine Woodworking issue 186 was shipped by a subcontractor who had not been providing good service. We could not find out exactly what had happened to the issues, but we were told by our International Delivery Distributor, that they had arrived in Australia. We believed that the problem would be found and we expected that the issues would be delivered before our replacements arrived. We are now hearing from some Australians that they just received issue # 186, which was the subscription issue they should have received months ago. Unfortunately, we cannot explain that delay, nor can we state that every subscriber will now get their original issue since we do not ultimately have control over the final shipper.

We still do not have a complete picture as to what went wrong, but we do know that our International Delivery Distributor has set in place a new subcontractor in order to ensure that our future deliveries arrive on time. This new subcontractor is responsible for all future issues beginning with the #187. This issue should be arriving in your mailboxes by the end of next week.

Your replacements were ordered last month and are not yet expected in home. Again, we apologize for this delay and appreciate your patience.

[Buzzer]

Let's hope this is more than just lip service!

Actions speak louder than words.

Cheers.

[Wongo]

ITS HERE!

I got back from Sydney today and there it was in the letter box, direct from the Dominican Republic to moi.

The wrapper is in the same condition as most road kill. I suspect it came overland by rickshaw.

#186, baby you're home!

Groggy, when you have finished with it send it over to me.

Pleassse

[TassieKiwi]

I never got the last 'Tools & shops'.

[ian]

I never got the last 'Tools & shops'.

have a little patience, my man

The issue only arrived in my post box (central Sydney Metro) today
you have to expect tassie will take a bit loonger now that your Government's sold the ferry


ian

[ian]

Groggy, when you have finished with it send it over to me.

Pleassse

what the wrapper ??



ian



you can borrow mine

send me a PM

[Groggy]

Groggy, when you have finished with it send it over to me.

Pleassse

Here ya go matey!

[bitingmidge]

My Tools and Shops is here, normal service appears to have resumed.

Cheers,

P

[silentC]

Yep, got mine yesterday. The missus was very happy to see that they were publishing a magazine that both of us could read. Then she found out what 'shops' is seppo talk for

[bitingmidge]

Give your missus a greenie from me.


P

[silentC]

She says "thanks. I think ..."

[Daddles]

She says "thanks. I think ..."

I hope you told her that everytime she earns a greenie, you have to give her $50 spending money

Richard

[silentC]

you have to give her $50 spending money

Thanks Daddles, that's the nicest thing anyone has said to me all week. Now back to reality: I earn the money, she spends it. I have to beg for money to buy a pie. She takes ME out to lunch on Fridays. But this way, I can tut tut when bills don't get paid or there isn't enough money to pay the credit card. See, there is wisdom in my ways

[Bob38S]

Geeeee - you blokes trying to make me feel bad

If yes then you are succeeding 110%

#186 still waiting, waiting, waiting.............

Hang on a minute ---- wasn't there a Holden which was a 186???

Is this my punishment for being a fan of the Blue Oval??

Tools and shops - hmmmmmmmmmm - I'll wait a little longer before I'm going to have to start making some noises :eek:

HEY! Mr T
- I'm still at the address to which you keep sending those renewal subscriptions :mad::mad: