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Thread: Do I have a leg to stand on?
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26th March 2008, 12:24 PM #16
Hoarder of Timber
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Great result
Originally Posted by Babylon5
So in the end we scored a $1100 gas hot water system for only $553
, you gotta be happy with that 
Cheers
DJ
ADMIN
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26th March 2008, 12:37 PM #17
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A goodwill gesture as you will now praise instead of bagging them
Tom
"It's good enough" is low aim
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26th March 2008, 01:10 PM #18
Timber Hoarder
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Yup, he just bought $547 worth of advertising.
Cliff.
If you find a post of mine that is missing a pic that you'd like to see, let me know & I'll see if I can find a copy.
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26th March 2008, 01:14 PM #19
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That store manager knows his business!
Cheers,
Adam
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26th March 2008, 02:53 PM #20
Homonym nong
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Even though the store is unnamed Originally Posted by Cliff Rogers
Yup, he just bought $547 worth of advertising.
Mick
avantguardian
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26th March 2008, 02:59 PM #21
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No it isn't Originally Posted by Babylon5
Well we have just returned from Bunnings. We had success
We asked to speak to the store manager and explained the situation. I was expecting a fight on our hands but within 5 seconds he was agreeing with us and said he will honor the price. He stated that it was internal pricing error by the staff and we as customers shouldn't have to pay the extra for a mistake made by them.
So in the end we scored a $1100 gas hot water system for only $553
Thanks everyone for their advice.
Shane.
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26th March 2008, 03:10 PM #22
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Good result Shane,
Big Shed you had me flumoxed for a minute there until i re-read your post
Cheers FredCheers Fred
The difference between light and hard is that you can sleep with the light on.
http://www.redbubble.com/people/fredsmi ... t_creative"
Updated 26 April 2010
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26th March 2008, 04:21 PM #23
Over it!!
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Well done Shane!
At the end of the day, I'm sure Big B losing $547 is nothing to them vs the trouble this could have escalated to for them.
It's nice to have a win once in a while...
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26th March 2008, 04:25 PM #24
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Good PR on behalf of the Big B, just goes to show that asking for "the man in charge" often pays off.
Good outcome.
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26th March 2008, 05:04 PM #25
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A good result.
Reality is no background music.
Cheers John
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26th March 2008, 05:40 PM #26
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I am a bit of a what goes around comes around kind of bloke.
If i made a mistake what would I expect. I would hope the other person would understand and be reasonable. In this case I think it reasonable for the supplier to offer the money back in full and for the buyer to go elsewhere. Perhaps a voucher or something to say sorry.
Perhaps free delivery if the buyer wanted to go ahead and pay extra.
Other than that, if you think you need to climb on trigger, draw a sword and stand some ground then that is fine, provided next mistake you make you are happy to have that reciprocated in kind.
NB: talking generically here
cheers
dazzler
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