Dodo Internet

[echnidna]

I know a bloke (hes a client of swmbo) who is borderline mentally retarded. He was signed up for internet access over the phone. He doesnt have a computer. Short time later the phone company cut his phone off because of unpaid bills. He continued to get accounts for internet access.
SWIMBO intervened on his behalf and phoned the IP. no the IP could not stop billing him even if he gave all the correct paswords over the phone. They had to have a written request signed by the account holder and they would not refund the amounts already paid even though the poor bloke had never used the service!

Should be a law over the phone sign up = over the phone cancellation.

Take that up with the Disability Discrimination Commissioner.

[DavidG]

bitingmidge
Sent to [email protected]
Re changing my account from ADSL to ADSL2 at the same price.

I have had one or two minor problems and never had trouble getting in contact with them and getting a resolution.
Main problem was with the Telstra equipment which did not work. (exchange problem)

I have zero problem staying with them.
Dave..

May be a Canberra thing.......

[Grunt]

Thank-you Ombudsman, thank you Chris!

Cheers,

P

Nothing is too much effort for you Midge.


Chris

[Shedgirl]

David, you must be born lucky (or work for Dodo?). After I emailed them about how no-one answers their help line, I waited three days, found my email had been returned as 'undeliverable' (although I had merely clicked the reply button on the one they had sent me), sent one to a different address and eventually got a reply telling me to phone their help line!
Midge, Chris, thanks for the ombudsman suggestion. I'll be using it too.

[Shedgirl]

[quote=DavidG;462904]bitingmidge

I have zero problem staying with them.
Dave..

It isn't staying with them that's the problem......