Timbercon show prices ?

[Lignum]

Not all the stands were like it. The W W House were ok and the bloke doing the demo on the performax sander was pretty good

[Felder]

The W W House were ok and the bloke doing the demo on the performax sander was pretty good

Yet ugly.......

[Wild Dingo]

I had a bad experience over a warranty problem and refuse to buy from them.
I think they rely on the fact that we are on the east coast - 3000 km away from them

oooh believe me it aint personal they do much the same to the locals

I refuse to set foot in their store or stall... PERIOD... for me I thought they would be the ducks nuts since they are south of the river and easier for me to access but after my experiences with them I will travel the extra 100klicks return to go to Carbetec to bypass them.

Warrenty? What warrantee? I wouldnt take any peice of machinery I bought of them back to them to be fixed! If I cant fix the thing or I cant find someone who will then I will toss it and go elsewhere to get another.

But believe me it isnt personal nor an West coast - East coast thing... the statement regarding some issues with management and Id add staff is right on the nail head.

[Chesand]

Dingo
I eventually fixed the problem myself but I should not have had to as the machine was faulty when taken out of its sealed box.

[Sprog]

In my experience I have always found Timbecon to be helpful, knowledgeable and courteous.

They honour their warranties and change items with no questions asked.
I bought a jointer from them and after assembly found the fence to be faulty. Took the fence back and it was changed immediately with profound apologies for any inconvenience caused.

I suppose I could have had a whinge on some woodworking forum or other about how I had to take it back and how terribly inconvenient it all was.

I have also never had a problem with Carbatec in Balcatta. Always had positive results there as well.

I think if you treat people with courtesy and respect it is usually returned and with beneficial results.

[meerkat]

It's one of those things, maybe she didn't know, maybe she was told the right thing and maybe it wasn't updated on the system/product.

What I am trying to say is just maybe she thought that she was telling you the truth and wasn't deliberately lying.

My experience is that unless you take it higher then it won't be fixed.

FYI I got an ML-392 from them on the weekend and they threw in a blade jiggy thing. When I got home and opened the box ... nothing just the instructions:eek::mad: Maybe it was a con or maybe and more likely someone nicked itsome where between packing and when we got it.

SWMBO called head office and no probs just let them know and they will swap it. She did and yep no probs.

This is pretty much the service I have experienced (except for a water stone incident) a far more positive one than Carbatec. But then again they haven't been too bad either. I've certainly had worse with other companies.

[stolar]

In my experience I have always found Timbecon to be helpful, knowledgeable and courteous.
....
I think if you treat people with courtesy and respect it is usually returned and with beneficial results.

are you saying that asking if the price was "show special" is rude and asking for trouble and i have only myself to blame that the till girl lied to me?


BTW the price itselfe was not an issue, and yes they did have catalogues there.
Suggesting that I shoudl not have trusted the till girl and shoudl have consulted the catalogue is exactly the point I was making. If I cannot trust them what they are telling me, I don't want to spend my hard earned with them. That is the long and the short of it.

Did not expect this thread to snowball like it did. Just wanted to have a minor whinge !

[Wood Borer]

I found the people at the Felder, Lie Nielsen, MIK and UBeaut stands to be spot on. I didn't have time to go to the other stands.

I agree with Scooter, at the high turn over stands it must be difficult for the companies to employ knowlegeable staff especially if they are only paying them for three days work.

It is disappointing though if you left a stand feeling like you were a victim. I guess you have to weigh up if it was a one off unfortunate incident or if it is the norm.

I have been guilty in the past of walking away empty handed grumbling and missing out whereas in hindsight I perhaps should have bought the item. No need to punish yourself for their stuff ups.

[stolar]

In this case it is not really about staff knowing about stuff they sell (although that helps), and it is not about missing out becuase i did buy the saw. It is not even about the price, it was plain to see and i decided to buy at that price.
It is about being lied to.:mad:
She does not need to know if the saw is crosscut or rip to know if the labeled prices are specials or not.
If she did not know she should have said so instead of giving me a "make up truth". It is just not good enough! :mad: And, there is no law stating that I need more then one unfavourable experince to take my business elswhere. Luckily we have choice!

[silentC]

I bet she didn't even understand what you were asking her. "Is this a special show price"? Probably might as well have asked her if she thought that it was going to rain. It must be a mind numbingly boring job to stand there at one of those things and man a till.

I just wonder if people expect these companies to pack up all their competent staff and ship them to Melbourne or wherever for 4 days. Imagine how much it would cost. And who's going to run the business while they're all away? She was a gun for hire. Probably the only requirement was 'retail experience', which translates to 'have you ever worked a till?'.

Special show price? Yeah, whatever. Just give me your money.

[stolar]

...
Special show price? Yeah, whatever. Just give me your money.

Thanks for the chuckle !

That is probably spot on !

Still, i prefered the Carbatec experince where i got 10% off the labeled price .
What can i say, i am a sucker for a discount !

[Sprog]

are you saying that asking if the price was "show special" is rude and asking for trouble and i have only myself to blame that the till girl lied to me?

Did not expect this thread to snowball like it did. Just wanted to have a minor whinge !

No, I am not saying thay at all
My post was in reply to the other posts knocking Timbecon, just giving a balanced view.

[Wild Dingo]

In my experience I have always found Timbecon to be helpful, knowledgeable and courteous.

I think if you treat people with courtesy and respect it is usually returned and with beneficial results.

Everything following is said putting my own views of Timbecon to one side as I dont believe its solely an issue that can be laid only on their doorstep... other businesses need to also look at these issues.

Okay so Im trying to understand you here Sprog...
So your saying that if someone has a problem with them or another store its more likely that persons fault than the store management sales people whatever?

And if they have a problem with them its because they (the customer) were rude or discourteous disrespectful to managements staff or whatever?

So if this is right your saying In other words if one has a problem with them they should shut up and say nothing cause if they have a problem its their own fault not that of the store or its staff?

Sometimes Sprog its irrelevent weather or not you as a customer are polite courteous respectful or spend shyteloads of money in the store! Its often more that there are problems with the store itself its management its staff and or its training process... Good/bad service does not necessarily lay solely on the doorstep of the customer who has a bad experience at that store! Sometimes the store itself is the problem the staff is the problem or heaven help us management itself is the ruddy problem!

Blaming the customer for any bad service they get is just plain bloody bullshyte... sure theres bad customers rude customers and demanding arrogant customers JUST as there are bad customer service bad staff and demanding arrogant management in stores INCLUDING woodworkers stores

Fair enough put up an opposing view (and its something Ive always recognized that some others will have glowing experiences with the same store as others myself included had bad ones with) no worries but dont assume by posting such coments as above that its necessarily the customer who caused the problem...

In the case above that stolar refers to it WAS poor staff training pure and simple... the girl didnt have ANY training to be able to respond to his questions without having to resort to lies (big lies small lies irrelelvent still lies and with a basic bit of training unnessessary) she didnt appear to even have a rudimentary knowledge of the pricing structure of the show special items let alone anything else... THAT should have been basic training BEFORE the sheila was put behind the till... was he rude for asking? was he rude to expect at least a modicom of response? was he disrespectful and therefore it was his fault he got the lie?

Anyway staff training was at fault in large part... a better question would be is there a way that Timbecon or other companies like them for that matter could have casual staff given at least basic knowledge PRIOR to the show (they prepare months in advance for these shows this should simply be another facet of that preparation) rather than just grabbing some chickybabe of the street and tossing her in without a clue? that should be a more pertenant and relelvent issue than trying to blame either Timbecon or the customer for fault

All businesses should look to basic knowledge training for any staff they hire... this doesnt for a show mean indepth knowledge of each machine but rather a basic knowledge of the show specials and pricing for that event... not difficult and given some research the training could be included as part of the package when hiring from an agency

[Iain]

I ordered some goods from Timbecon, ex stock and 3 weeks delivery via camel train across the NUllabor.
Enquired about warranty claims on heavy machinery, told to send goods back to Perth at my expense and they would fix, I suggested that a local service agent would be more convenient and cheaper for me (and other Vic residents).
Response wa we only use reputable companies to repair machinery, so, it appears that WA is the only honest state and the others are full of thieves and liars.

[Tony Morton]

Hi Branco
I've only had two experiences with Timbercon I faxed two orders on a Monday morning and had the goods by the weekend great service.

Cheers Tony