Too many rabbits in China

[Iain]

ADSL has arrived at our place, in June, went to Telstra to convert to their $59 plan and $89 uncapped landline (two teenage daughters ).
Get a call from Telstra announcing that the big day is 8 September after 2.00pm, big day arrives, nop appearance your honour, no call no nothing.
This week I get a call, what do I think of broadband?, weeeell, I have heard that it is good but I don';t have it.
Oh, I'll put you on hold for a moment, get transferred, galahs deny that they have set an install date so I quote an order number, oh, what happened says they, too many rabbits in China says I, they all went to Telstra.
Helloooo, anyone still there, errhhh yes, we don't know what has happened, call us tommorrow between 9 and 5, can't do that, call me on my mobile, OK all logged we will call you during the day.
That was MOnday, still no call, still no install date.
Why do these prawns spend a fortune advertising what they have on offer then fail to deliver, the ad sort of says it all really if that is the calibre of Telstra executives.

[jacleo]

Its the great wall of Telstra to keep rabbits like us out

[MICKYG]

Ian

When you get broadband on to your house it usually only involves the exchange or your line being made ready for broadband. The computer and modem has to be installed to operate on the line with broadband. This is usually your problem not the provider of the service.

Just thought I would mention this as we went through this process a few years ago. Is your line ready for broadband ? and has your computer and modem setup ready to go with appropriate password and account details? This may be of assistance to you, I have to agree all the rabbits are not in china.

Regards Mike

[silentC]

Yup, we just got a box in the mail and I installed and set it up (easy). No sight of a Telstra person. When we went to the new place, I just plugged the PC in and it was on. Nothing to do.

[Wood Borer]

What are you talking about Iain? Things are brilliant at Telstra now they have the bright new age managers in place.

It isn't like when I worked for Telecom (the bad old inefficient days) when we fixed 98% of faults in 24 hrs.

Fortunately for all you customers, Telecom offered redundancies and guess who took them?

Do you think it was the slackers who wouldn't be able to get a job anywhere else?

Do you think it was inexperieinced staff who would only get a pittance?

Do you think it was the experienced senior staff who had heaps of years and big pay outs who were disappointed with the direction of the new company and who were offered higher paid jobs outside without the bullsheyte?

I suggest that if all the bad attitude, experienced and trained people have fled, then the service being run by the new age management must be perfect.

You are obviously just spreading malicious rumours to sway their share price.

[clubbyr8]

You'll soon know whether your line has been enabled for ADSL, as you won't be able to use the phone unless you have an ADSL filter installed.


Bob

[silentC]

Not so. Not in my case, anyway. We had our phone line ASDL enabled for more than a year before we actually connected and never had any problem using our phone. Likewise at the new house, we had the phone connected weeks before I got around to setting up the PC. The purpose of the filter is to allow you to use your phone while the PC is connected. You don't need it unless you are online at the same time.

[ptc]

I had my phone service High Jacked By the Big !!!!
"called illegal Churning "or some thing.
After very many calls to India etc. Fobbed off all over the place.many Hours wasted. No one could do any thing.
Even told they had my voice recording authorizing it !!!
I contacted the Telephone Ombudsman
Who were Most helpfull.
Gave me a file No and said tell them that and Two weeks to sort it out
if not call us back.
Now sorted (I hope)

"It was a typist error ! "
was the Explanation.

[clubbyr8]

Silent, I stand corrected

[silentC]

It's OK mate, I was under the same impression and thought that we needed a technician to come out and "do something" to the line to switch on ADSL. Was pleasantly surprised by how easy it actually was to set up. If I'd have known, I would have done it ages ago

[journeyman Mick]

Iain,
if you'd watched the "cutting Edge" doco on SBS last night about Sol Trujillo's antics running a telco in the US and the way the whole network was run down to the point where 911 (000) calls weren't getting through, all in order to boost share prices then you would understand what is(n't) happening. What Woodborer hints at, but much, much worse. Stand by for a really crappy phone service rural dwellers.

Mick

[Iain]

I currently have ISDN and it costs me $125 for a telstra monkey to come and take it away (pull out plug from wall, I am only an ex rad tech, beyond my reach I suppose) and 'prepare' the line.
What really p!ssed me off was asking how I liked my new service.

[Harry72]

Iain,
if you'd watched the "cutting Edge" doco on SBS last night about Sol Trujillo's antics running a telco in the US and the way the whole network was run down to the point where 911 (000) calls weren't getting through, all in order to boost share prices then you would understand what is(n't) happening. What Woodborer hints at, but much, much worse. Stand by for a really crappy phone service rural dwellers.

Mick

Yep they repeated that again today... like I said in my other post on BBspeeds... were not viable.
IMHO thats privitisation hitting home, biggest mistake our government(s) have made, selling all our "public owned services" to companys/shareholders who primarly provide profit over good service.:mad:

[ozwinner]

Iain,
if you'd watched the "cutting Edge" doco on SBS last night about Sol Trujillo's antics running a telco in the US and the way the whole network was run down to the point where 911 (000) calls weren't getting through, all in order to boost share prices then you would understand what is(n't) happening. What Woodborer hints at, but much, much worse. Stand by for a really crappy phone service rural dwellers.

Mick

Yep saw most of the show Mick.
This Sol must think we are all a bunch of dickheads for hireing him after his performance in the US and Canada.
Were we the only gig he could get after the crap he put others through?

No wonder Telstra is worth bugger all now, but I bet Sol and his cronies come out of it alright.

Al :eek:

[China]

What are you all grumbling about all will be well when it's sold off to some big concern overseas just ask Johnny