WARNING: $45 Minimum Charge applies

[elanjacobs]

Really?

The business has to pay for return shipping from the consumer to the business?

No store has ever come to my house and collected a faulty product, nor covered the cost of petrol / car expenses for me to return a product to them...

Yes, really. You are entitled to claim reasonable shipping costs if the item is confirmed faulty.
Repair, replace, refund | ACCC

[Mobyturns]

Yes, really. You are entitled to claim reasonable shipping costs if the item is confirmed faulty.
Repair, replace, refund | ACCC

Unfortunately, it does not seem to apply to Australian fronts for Chinese based businesses.

[double.d]

I have dealt with this business for a number of years and my orders are usually well over $100 and have always found the service outstanding and the few phone calls i have made were met with straight answers. Despatch is quick but they do employ double packaging with hand written invoice and thank you note which is not really necessary and a cost.

[pippin88]

Yes, really. You are entitled to claim reasonable shipping costs if the item is confirmed faulty.
Repair, replace, refund | ACCC

Interesting.

The relevant text:

"You are generally responsible for returning the product if it can be posted or easily returned. You are entitled to recover reasonable postage or transportation costs from the business if the product is confirmed to have a problem, so keep your receipts."

May be difficult in reality to convince many businesses of this.

[elanjacobs]

I suspect sending them that and threatening an official complaint would put a fair bit of pressure on them. I don't think any business would prefer the ACCC coming at them over paying $15 for a shipping refund.

[elanjacobs]

Unfortunately, it does not seem to apply to Australian fronts for Chinese based businesses.

Not so. An Australian front/distributor/whatever-they-want-to-call-themselves is still an Australian business with an ABN and is bound by all Australian laws, whether they like it or not.