not receiving emails from subscribed threads

[Chrism3]

As I suggested, try it with Reply with quote.

[Chrism3]

mine have been 100%

oundy,
what did you do to change things?
I've changed email addresses, tried Gmail but no change. I haven't received an update since Wednesday.
So i really think the subscription service is partially broken.

P

[poundy]

I didn't change anything, but i've only been 100% since the last change Steven did (change the forum's email server to the AWS host). Before that i was 0%. Mail account is on hotmail.

[Chrism3]

Following Poundy's lead, i went looking for a Hotmail account. Seems Hotmail has been taken over by Outlook.com, although existing Hotmail addresses are being maintained. So i signed up for an Outlook.com account, and changed my settings to use that account. The result? today I received two daily updates, for Bandsaws and Wanted to Buy, which were two that I have been receiving. But no sign of the other missing five that I listed in post 35.

[Chrism3]

No emails received

Acco
Are you receiving daily updates yet?
Chris

[poundy]

But no sign of the other missing five that I listed in post 35.

I can't recall seeing posts in those sub-forums though, so that might just be because there was no update to give you?
Edit: as part of the "new posts" link on the forum, you get offered a "past 24 hours" search if there are no unread new items since your last look. The direct link is this one. Try that and see if there's any posts in the forums you are interested in to confirm if an email should have been sent to you for those...

[Chrism3]

Poundy,
I look at my Settings page, which shows my subscribed forums and the last post to each. It tells me I should have received at least 3 other updates due to posts yesterday.
Chris

[Acco]

Acco
Are you receiving daily updates yet?
Chris

No I haven’t received anything, still get emails for PMs.

I look at the forums everyday and I also mark the forums as read via Forum Action in the main header bar at least twice a day so that may impact on why I haven’t received and daily updates

[Chrism3]

No I haven’t received anything, still get emails for PMs.

I look at the forums everyday and I also mark the forums as read via Forum Action in the main header bar at least twice a day so that may impact on why I haven’t received and daily updates

That's right, you are only supposed to get updates for forums you haven't looked at.
I got one today, but it wasn't one of my 5 non-functioning ones.

[Chrism3]

Steven,
I have now tried 6 email addresses through 3 email providers, and am only receiving daily updates for 3 of my subscribed forums.
I can only reasonably conclude that for some reason the other 5 are not being sent. We don't know the extent of this problem, since few members reach this thread. But since at least some members are receiving theirs, my suspicion is that some part of the subscription service has broken down.

Is there any way of checking to see if my missing updates were in fact sent?
Chris

[steven]

That's right, you are only supposed to get updates for forums you haven't looked at.
I got one today, but it wasn't one of my 5 non-functioning ones.

Hi there

Can you let me know what forums make up the 5 that don't appear to work?

thanks

[Chrism3]

please see post 35

[Chrism3]

no updates today

[Chrism3]

It remains the case that I have not received updates from the following subscribed threads:
Woodwork Tools & Machinery last received 14/6/2019
Swap or Free last received 21/2/2019
Triton/GMC last received 14/6/2019
Furniture, Joinery Cabinetmaking last received 15/6/2019
I do receive updates from 5 other subscribed threads.
No explanation has been forthcoming.

[poundy]

ok so the difference is that those are actually forums not threads. Perhaps the team can see if the logic or method of triggering those is different between a thread and a forum?