Masters no more

[barrysumpter]

Please remove.

[ian]

I did have a young girl tell me at B that drainage as in sink connection, wasn't plumbing..(.not the aggi stuff.too) and worst of all her young male sidekick agreed..

My wife was there and even she looked at me aghast!

I suspect that you are expecting too much.

How much exposure do you think those kids get to hardware and repairs in their own homes?
My guess is not much, given hat around 1/3 of the population live in rentals.

[DaveVman]

But why do they employ them over people who at least have some DIY experience? I think a lot of the staff ride on the coat tails of just a few that actually know what they are selling.

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[FenceFurniture]

But why do they employ them over people who at least have some DIY experience?

You mean you actually need an answer to that? Really?

[ian]

I think a lot of the staff ride on the coat tails of just a few that actually know what they are selling.

probably true. But it's what you must expect when many of a store's employees are casuals on minimum wages, who are possibly working two jobs.

But why do they employ them over people who at least have some DIY experience?

Bunnings draws its employees from the same pool of casuals as does Wollies, Coles and other large supermarket style retailers. What product knowledge there is will tend to be concentrated among the older staff or those selling high margin products.

But as Brett said, did I really need to answer your question?

[Handyjack]

A while ago I needed some paint so went to a near by paint stop. The person who served me was very knowledgeable and sold me what I needed.
As it was quiet and we talked, he told me that he applied for a job at a large hardware chain, but his lack of cash register experience was his let down. While this does not make sense that was the impression I got.

At Masters they had self serve checkouts. Less staff required. Machines that took the money, but not necessarily register it. What is your postcode and do you want a bag at extra cost were regular questions asked. Do I miss it? NO.

[barri]

I'm used to poor or no service but what worries me is the lack of competition and the loss of some good products. For example, their finishing products like the minwax range which I really like and Triton products including their routers. The number of shops and even on line places selling Triton stuff is now really small, which is also a worry for the long term. Also I used to buy their 12mm red oak boards and make the odd jewellery or embroidery box. I haven't found the equivalent at a place I can just walk in to.

[barrysumpter]

The lack luster service holiday season is upon us.

New Coles deli person didn't know what chicken thigh fillets were.
Looked at me in a daze.
She asked someone who looked like he knew.
He didn't want to be there either.
It was obvious by the complete contempt he showed.
He kinda motioned in a general direction.
She looked confused again.
He danced over in a huff and and made a deliberate double handed dancers move at the tray.
He didn't cut her any slack at all.

The checkout girl was dreaming and super slow.
She looked 12.

I had to call out to the meat counter guys to get them to stop chatting.
The guy at the meat counter didn't want to be there and told his co worker so 2 seconds after checking me out.

At the gourmet fruit n veg shop I stepped away from my cart to grab a veg off the shelf.
Turned back around and some guy in a yellow vest was standing at my cart leaning all his weight on it with both hands.
I walked up to my cart and saw his eyes were really glazed and red.
I stood there waiting for him to release my cart.
He did and said "sorry mate!".
I told him "its the holiday season. all good."

I try to cut them some slack but service people are just hideous at this time of year.

[Sturdee]

It may be a locality thing for bad service but I don't seem to have that problem. I live about equidistant between three Bunnings stores. The nearest is a new and boutique Bunnings ( not having the full range) the others are big and bigger stores.

At each of them I get great service, the staff say hello and generally know where everything is. As I'm rebuilding our fence I have had to go to each store for various things and I cannot complain of the help.

As an example today I went to the boutique Bunning store and I needed five 5.4 m lengths of timber, cut so it could get into my car. There were 2 young ladies on duty and I asked if they could cut the timber. One of them said that she could so she got the timber, cut it and loaded it up in my car and all with a smile.

Can't complain, so it must be a locality thing.

Peter.

[barrysumpter]

Sturdee.
Any chance you can mention a suburb?

[barrysumpter]

Just got a notice informing me my review of lack of service from JBHIFI last year around christmas time.

Haven't been back since.

[Sturdee]

Sturdee.
Any chance you can mention a suburb?

Sure, the new boutique Bunnings is in Ringwood, Vic. and part of a shopping centre so it's smaller then the others. The big one is in Nunawading, which was one of the earliest opened in Vic and the larger one is in Vermont South, which I believe is the largest in Victoria.

Depending on which direction I have to go for other things (mainly to take my wife shopping) decides which one I go to.


Peter.

[dai sensei]

Boy has this thread gone off track

[justonething]

Boy has this thread gone off track

..... And it's reminding me of the BBC TV series, Grumpy Old men.....

[chris0375]

Sure, the new boutique Bunnings is in Ringwood, Vic. and part of a shopping centre so it's smaller then the others.
Peter.

TBH the staff there are pretty useless. Friendly, enthusiastic, but useless. Lack of training obviously.

One staff member told me that they are understaffed