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  1. #1
    Join Date
    Jun 2003
    Location
    Sunbury, Vic
    Age
    85
    Posts
    632

    Default Great service from H & F

    My BA16 bandsaw was working perfectly well on Monday afternoon but when I went to use it yesterday morning the motor just emitted a humming sound.
    I rang H & F in Dandenong and spoke to Brenton and between us we decided that it was most probably the capacitor. I still had the original receipt from 2008 so he was able to double check the model and said he would send a new part from Sydney in an overnight bag. It duly arrived at midday today and after 15 minutes my bandsaw was going again.
    We usually complain about bad service so we should acknowledge good service. I am about to ring him and personally thank him.
    Tom

    "It's good enough" is low aim

  2. #2
    Join Date
    Nov 2007
    Location
    Albury Well Just Outside
    Posts
    2,966

    Default

    Excellent service and support.

  3. #3
    Join Date
    Apr 2011
    Location
    se Melbourne
    Age
    63
    Posts
    189

    Default

    What excellent after sales, out of warranty service.

  4. #4
    Join Date
    Jun 2003
    Location
    Sunbury, Vic
    Age
    85
    Posts
    632

    Default

    I should have added the total cost was $46-00 including the overnight bag. Good value and a cheap repair.
    Tom

    "It's good enough" is low aim

  5. #5
    Join Date
    Dec 2010
    Location
    Moss Vale
    Posts
    11

    Default

    My experience with H&F mirrors yours. They bend over backwards to look after their customers. Just wish all (woodwork product) retailers in Oz were half as good as these guys.
    Cheers
    Ric

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  1. Great Service
    By skot in forum HAVE YOUR SAY
    Replies: 0
    Last Post: 23rd August 2011, 11:44 AM

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