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  1. #1
    Join Date
    Aug 2004
    Location
    Perth WA
    Posts
    355

    Default House Insurance coverning Burst Pipes

    The tank in my solar hot water system is leaking and is going to cost $2,000 to fix. Today I discovered such a leak is not covered by my house insurance. The current policy expires next month. So if any one knows of an insurance policy that covers bursts it would be great? Thanks.
    Experienced in removing the tree from the furniture

  2. #2
    Join Date
    Sep 2005
    Location
    Cheltenham, Melbourne
    Age
    75
    Posts
    0

    Default

    I am covered for burst pipes with my GIO insurance, as well as (as far as I can tell) all naturally occurring water damage.
    Chris
    ========================================

    Life isn't always fair

    ....................but it's better than the alternative.

  3. #3
    Join Date
    Dec 2011
    Location
    Maryborough, QLD
    Posts
    25

    Default

    Speaking as a former loss adjustor, there are some things I can tell you that may help understand why it was rejected. I'm sure it won't make you feel any better though.

    There is a difference between a burst pipe and one that has been leaking over a period of time. This interpretation varies between insurance companies and adjustors. It's a bit of a crap shoot as sometimes they pay them and sometimes not. One thing that often works is to make a big scene with the claims officer and demand to speak to a claims manager. if you push them hard enough they may see your point of view.

    There are many things about home insurance that should be regulated by a government authority so as to avoid these situations. But seeing I'm not in charge or making the recommendations, it probably won't ever happen. This type of claim rejection has been going on for many decades and hasn't been properly addressed. All home insurance policies should cover all unforeseeable events that cause damage but they don't. The biggest area of payouts for insurers is for water damage so it's in their best interest to restrict as many claims as they can.

    Good luck.

    Steve

  4. #4
    Join Date
    Feb 2006
    Location
    Perth
    Posts
    1,174

    Default

    While I tend to agree with Maggs that a leak is different from a burst, sometimes I wonder what we are paying for.

    Recently our dogs got tangled up in the cables connecting our video projector to the TV and pulled the projector onto the floor causing $1600 worth of damage. This was not covered by our policy because it was, as clearly stipulated in our policy, not a "specific or defined" event. So it appears after all we are paying each year we are only covered for very specific things. So, as I argued with the company, if a mouse knocks over a candle and sets the house on fire, seeing as this is not a specified event are we still covered. They were very cagey about this . . . . . . and they said every event would need to be looked at. It seems to me they have if they need it a "get out clause" for just about everything that happens.

    BTW the reason the projector was so expensive to fix is that it has a special long throw lens that very few projectors have. A replacement projector with a similar lens is well over $4k

  5. #5
    Join Date
    Dec 2011
    Location
    Maryborough, QLD
    Posts
    25

    Default

    Quote Originally Posted by BobL View Post
    While I tend to agree with Maggs that a leak is different from a burst, sometimes I wonder what we are paying for.

    Recently our dogs got tangled up in the cables connecting our video projector to the TV and pulled the projector onto the floor causing $1600 worth of damage. This was not covered by our policy because it was, as clearly stipulated in our policy, not a "specific or defined" event. So it appears after all we are paying each year we are only covered for very specific things. So, as I argued with the company, if a mouse knocks over a candle and sets the house on fire, seeing as this is not a specified event are we still covered. They were very cagey about this . . . . . . and they said every event would need to be looked at. It seems to me they have if they need it a "get out clause" for just about everything that happens.

    BTW the reason the projector was so expensive to fix is that it has a special long throw lens that very few projectors have. A replacement projector with a similar lens is well over $4k
    That event would require accidental coverage in the policy schedule. Once again some insurers include this and some don't. There should be a standard policy and schedule of events across the board. To read and understand every insurance company policy would take a year and the layman could not be expected to fully comprehend it all anyway. Bottom line, joe average doesn't stand a chance.

    Steve

  6. #6
    Join Date
    Aug 2010
    Location
    ACT
    Age
    85
    Posts
    546

    Default

    The big print giveth and the small print taketh away. Even though it's smaller it takes up most of the policy.
    Hugh

    Enough is enough, more than enough is too much.

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