Page 2 of 2 FirstFirst 12
Results 16 to 26 of 26
  1. #16
    Join Date
    Nov 2007
    Location
    Melbourne
    Posts
    20

    Default

    Quote Originally Posted by nrb View Post
    ...........
    Sorry I don't have his name now but I guess that he has gone on to greater things?? and someone else is in that job.
    The long and the short of this is DON'T STOP going for your rights.
    Good luck
    Quote Originally Posted by Grumpy John View Post
    This situation with Telstra has been going on for over 6 weeks now. I have tried many times to get it settled, both over the phone and making 2 trips to the Packenham Business Office to deal with the sales manager in person. Each time I came away more confused than when I started. I eventually lodged an official complaint with the TIO on the 20th. July. The TIO advised me that Telstra had 10 working days to respond, they responded within 24 hours. I was given a case number and a contact along with a direct landline number to avoid the automated exchange. If Telstra was serious about customer relations this is the first thing they would have done.
    There is nothing more certain than from the top down to a certain level in any large organization there is complete knowledge about how complaints are to be dealt with. There will be a manual to follow and responsibility will be apportioned if the official program is not followed.
    There will be a committee of people who wrote that program...what we see is that program being followed. We don't like it, because it is designed to make it difficult to get satisfaction, and for us to loose the motivation to run up the chain of the complaints ladder.
    I know enough folk in the corporate world to understand how that works. They are not failures of the system, they are how it was designed to work.
    The fact is that if a person has spent too much time in a position where their job is to deflect, and they start to accept responsibility, they will be reprimanded and moved to another position.
    I hate this...it goes against everything I have tried to do in my 38 years of service to the public as a self employed business person.

    Regards,
    Peter

  2. #17
    Join Date
    Jun 1999
    Location
    Westleigh, Sydney
    Age
    78
    Posts
    1,332

    Default

    If you want to adopt nrb's tactics, which seem pretty effective, grab the telco's latest annual report, which will have their registered address and the names of the board and senior management. That should give you some clues as to where to send your registered letter. I'd start with the CEO.
    Visit my website
    Website
    Facebook

  3. #18
    Join Date
    Aug 2005
    Location
    Cranbourne West
    Age
    72
    Posts
    0

    Default

    Damn idiots at Telstra sent me an overdue demand today. I was told last week the overdues would be taken care of and I would be getting a credit. They're just giving me more ammo to shoot them down with.
    To grow old is inevitable.... To grow up is optional

    Confidence, the feeling you have before you fully understand the situation.

    What could possibly go wrong.

  4. #19
    Join Date
    Aug 2010
    Location
    ACT
    Age
    85
    Posts
    546

    Default

    Quote Originally Posted by Grumpy John View Post
    Damn idiots at Telstra sent me an overdue demand today. I was told last week the overdues would be taken care of and I would be getting a credit. They're just giving me more ammo to shoot them down with.
    You are not the only one, after months of argument over my late farther in law's account we arived at a figure we agreed on, $3.60 CR we then got the bill for $3.60 CR and thought that was it, as they can not pay out, only credit the account and that no longer existed, then we got the bill for $15 late payment fee less the $3.60 CR.
    How the hell can one be billed for non payment of a credit?
    I can't help wondering if it had been handled by some busy lawyer's firm, if some junior clerk would just have paid all the bills as they were presented and they would have scored and his heirs would have had a fat lawyer's bill on top as well.
    Regards
    Hugh

    Enough is enough, more than enough is too much.

  5. #20
    Join Date
    Jan 2002
    Location
    Melbourne, Aus.
    Age
    71
    Posts
    0

    Default

    There must be a market in selling Telstra dolls for folk to put pins in.

    Just been outback again, and you should hear the complaints from country folk. There's little or no competition; they're over a barrell.

    Good luck with your prob GJ.
    Cheers, Ern

  6. #21
    Join Date
    Aug 2005
    Location
    Cranbourne West
    Age
    72
    Posts
    0

    Default

    Telstra's 10 days to find a resolution expired today so I contacted the TIO and they've tightened the screws and escalated things a bit more. They were dumfounded that Telstra couldn't/wouldn't give me a copy of the telephone conversation that is, in effect, our contract. My wife is a bit nervous, she is worried that they may stated the terms they are claiming and she just agreed, a bit like reading the contract. I've told her not to worry, as I'm sure if the tapes were in their favour we would have heard by now.
    To grow old is inevitable.... To grow up is optional

    Confidence, the feeling you have before you fully understand the situation.

    What could possibly go wrong.

  7. #22
    Join Date
    Jun 2005
    Location
    Helensburgh
    Posts
    608

    Default

    A couple of funny Telstra stories from the distant past.

    When my Grandfather passed away Telstra rang my Dad to get Pa's phone bill paid. Pa died a pauper so Dad had great delight in asking how they were going to manage to get money from someone who had no estate. They never rang back.

    Remember when we used to have pips on STD calls? Telstra decided to make our phone calls into the next area "community calls" and take the pips away but we would still be paying by the minute. I had a business in town and I arced up over the whole thing and got nowhere. I managed to get a phone number of a manager and everyone who came into my office was asked to ring him and have their two bob's worth. It took 48 hours before he surrendered and assured us the pips would stay on.
    CHRIS

  8. #23
    Join Date
    Mar 2009
    Location
    legana tasmania
    Age
    66
    Posts
    2

    Default

    A few years ago we recieved an account from Telstra for $00.00,I ignored it as I didnt think anyone could be that stupid,but apparently they are,as one month later we recieved an overdue account for $00.00.
    I rang them and had a frank exchange of views,the nice young lady initially said that the account was in fact overdue, and then must have seen the amount as I heard a distinct "OH".
    She said it must be a computer error and that I should ignore the bill.

    David.

  9. #24
    Join Date
    Aug 2005
    Location
    Cranbourne West
    Age
    72
    Posts
    0

    Default

    I just finished a spreadsheet of all the disputed charges with Telstra since we went on to a "more cost effective plan". Since 1st. March this year we are disputing a total of $857.98.
    I have been paying all the disputed charges as I don't want to give Telstra any ammo at all. I would like to hit them for time spent on the phone and traveling into the CBD and trips to the local Telstra Business Office, but I'm not sure what the procedure is. I should have kept records of the time spent and K's traveled.
    To grow old is inevitable.... To grow up is optional

    Confidence, the feeling you have before you fully understand the situation.

    What could possibly go wrong.

  10. #25
    Join Date
    Jan 2007
    Location
    Katoomba NSW
    Posts
    332

    Default

    GJ, make a bit of a guess as to dates and times, add approx km's and charge them. They can only say no.
    Those were the droids I was looking for.
    https://autoblastgates.com.au

  11. #26
    Join Date
    Nov 2004
    Location
    Millmerran,QLD
    Age
    74
    Posts
    1,761

    Default

    Quote Originally Posted by NCArcher View Post
    GJ, make a bit of a guess as to dates and times, add approx km's and charge them. They can only say no.
    Wholeheartedly agree with you on that one Tony. As long as it is within reason I'd be very surprised if Telstra rejected such a claim. My son has also done battle with Telstra (I think he gets it from his mum ) and on at least one occasion they have wiped his bill and given him credit of many hundreds of dollars to compensate for their stuff up.

    Regards
    Paul
    Bushmiller;

    "Power tends to corrupt. Absolute power corrupts, absolutely!"

Similar Threads

  1. The first recorded non-Tasmanian two-headed baby.
    By Woodwould in forum NOTHING AT ALL TO DO WITH RENOVATION
    Replies: 6
    Last Post: 29th August 2008, 12:13 AM
  2. A Polite Conversation
    By joe greiner in forum JOKES
    Replies: 0
    Last Post: 21st July 2008, 07:48 PM
  3. Strange conversation with a Bank
    By silentC in forum NOTHING AT ALL TO DO WITH RENOVATION
    Replies: 76
    Last Post: 25th September 2006, 04:50 PM
  4. Airport conversation
    By Iain in forum JOKES
    Replies: 0
    Last Post: 15th April 2002, 05:15 PM

Tags for this Thread

Bookmarks

Bookmarks

Posting Permissions

  • You may not post new threads
  • You may not post replies
  • You may not post attachments
  • You may not edit your posts
  •