Woodfast good, Australia Post bad

[jimbur]

I ordered a handbrake wheel from Woodfast over the phone. It was dropped straight in the post (thanks Steve) but Australia post took six days to deliver it! I wonder how many examples of excellent service are spoiled by tardy delivery.
Cheers,
Jim

[Jim Carroll]

I will have to defend australia post here.

We send out quite a few parcels every day and we get phone calls from customers who are astounded by the quickness of their delivery.

Granted it comes down to the delivery guy at your end depending on how reliable they are.

We do lose a couple of parcels every year which is frustrating but on the whole if you look at the volume of parcels they do every day then they have a pretty good record.

I will have to take WA out of this as if there is one place when something can go wrong you are always guarenteed it is WA.

[jimbur]

I know they are pretty good 99.99% of the time but it is still irritating when you are the one at the other end in the rare case that something goes wrong.
Cheers,
Jim
ps At least it arrived safe and sound.

[_fly_]

I hate the part that ONLY the sender can question a lost delivery. AP will NOT investigate a request from the receiver. If you've lost 3 parcels from 3 different places. Its just tough bickies. They'll listen and tell you they will look into it but they won't.

[China]

Sorry fly but that is not correct I questioned two misplaced deliveries from Aust Post as a receiver, both times they were located

[_fly_]

Hey, I work for em and I can't get satisfaction.

[malb]

I spent two years as a Parcel Post delivery subcontractor. You rock up at the depot at 5.00am to find out what has come through for your run, scan and count it, sort it, sequence it, get your scanner signed off, load it and deliver it. Four days out of five you are lucky to complete your run by 3.00pm, pre Christmas it might be closer to 7.00pm. And yes, as a delivery person, you must deliver or attempt delivery and card every package that is sorted to your run every day, no hold over etc. Scanners are checked each evening or next morning and must show this.

Depending on source, destination, and postal method chosen by the sender, it might take a week or so to get a bulky ordinary parcel accross a couple of states via road transport, but most smaller stuff, or scanned stuff regardless of size flys and gets to the destination depot within 2 days for delivery that day.