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  1. #1
    Join Date
    Feb 2008
    Location
    Victoria
    Posts
    596

    Default Woodfast good, Australia Post bad

    I ordered a handbrake wheel from Woodfast over the phone. It was dropped straight in the post (thanks Steve) but Australia post took six days to deliver it! I wonder how many examples of excellent service are spoiled by tardy delivery.
    Cheers,
    Jim

  2. #2
    Join Date
    May 1999
    Location
    Grovedale, Victoria Australia
    Age
    66
    Posts
    2

    Default

    I will have to defend australia post here.

    We send out quite a few parcels every day and we get phone calls from customers who are astounded by the quickness of their delivery.

    Granted it comes down to the delivery guy at your end depending on how reliable they are.

    We do lose a couple of parcels every year which is frustrating but on the whole if you look at the volume of parcels they do every day then they have a pretty good record.

    I will have to take WA out of this as if there is one place when something can go wrong you are always guarenteed it is WA.
    Jim Carroll
    One Good Turn Deserves Another. CWS, Vicmarc, Robert Sorby, Woodcut, Tormek, Woodfast
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  3. #3
    Join Date
    Feb 2008
    Location
    Victoria
    Posts
    596

    Default

    I know they are pretty good 99.99% of the time but it is still irritating when you are the one at the other end in the rare case that something goes wrong.
    Cheers,
    Jim
    ps At least it arrived safe and sound.

  4. #4
    Join Date
    Apr 2011
    Location
    Dandenong, Vic
    Posts
    0

    Default

    I hate the part that ONLY the sender can question a lost delivery. AP will NOT investigate a request from the receiver. If you've lost 3 parcels from 3 different places. Its just tough bickies. They'll listen and tell you they will look into it but they won't.

  5. #5
    Join Date
    Dec 2005
    Location
    South Australia
    Posts
    140

    Default

    Sorry fly but that is not correct I questioned two misplaced deliveries from Aust Post as a receiver, both times they were located

  6. #6
    Join Date
    Apr 2011
    Location
    Dandenong, Vic
    Posts
    0

    Default

    Hey, I work for em and I can't get satisfaction.

  7. #7
    Join Date
    Oct 2007
    Location
    Alexandra Vic
    Age
    69
    Posts
    0

    Default

    I spent two years as a Parcel Post delivery subcontractor. You rock up at the depot at 5.00am to find out what has come through for your run, scan and count it, sort it, sequence it, get your scanner signed off, load it and deliver it. Four days out of five you are lucky to complete your run by 3.00pm, pre Christmas it might be closer to 7.00pm. And yes, as a delivery person, you must deliver or attempt delivery and card every package that is sorted to your run every day, no hold over etc. Scanners are checked each evening or next morning and must show this.

    Depending on source, destination, and postal method chosen by the sender, it might take a week or so to get a bulky ordinary parcel accross a couple of states via road transport, but most smaller stuff, or scanned stuff regardless of size flys and gets to the destination depot within 2 days for delivery that day.

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