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  1. #1
    Join Date
    Sep 2008
    Location
    Jimboomba Qld.
    Age
    69
    Posts
    0

    Default Robert Sorby Chisels

    I would like to give a huge plug and to the team at Robert Sorby UK.

    I recently acquired some Robert Sorby Chisels and had a slight problem them. Having used them and got the feel for them, I liked them and thought it would be worth while getting the handles fixed up. They are a fine tool to use not clumsy or heavy handed as some can be.

    So I inquired at Robert Sorby if the situation was a normal happening or something out of the ordinary.
    They suggested that it could have been due to the moister in the air, it was pretty wet!.
    And proceeded to tell me they were happy to send me a new set of handles.

    This blew me away ,when we hear so much today about the lack of customer service and the couldn't care less attitude of many larger and sadly some smaller companies.

    A month past and Nothing was heard so I dropped a friendly line to see if everything was OK.

    Apparently it had got lost in the paper work somewhere but I was assured action had been taken and I would received a parcel soon.

    Another week pasted and I received correspondence saying that they had thought the matter over and were concerned when getting the old handles off I may damage the tool itself.

    So if I didn't mind they would send me a new set of Chisels and had added one I didn't have, for any inconvenience the delay may have caused me.

    Friday arvo a parcel arrived and there they were Brand Spanking New Chisels + 1.

    So if you are thinking of a new Set of Fine Chisels I can recommend Robert Sorby not only for the fact they make a darm fine Chisel but their after sales service is Second to NONE.

    Good on ya Robert Sorby may you continue to ever prosper and if I get the opportunity to spread the word about your company I am more than happy to do so.


    Cheers


    Steve
    Discover your Passion and Patience follows.
    www.fineboxes.com.au

  2. #2
    Join Date
    Apr 2006
    Location
    near Mackay
    Age
    60
    Posts
    0

    Default

    That's a great bit of news. Thumbs up to them.

    How about some pics.

  3. #3
    Join Date
    Nov 2008
    Location
    spencer gulf south oz
    Age
    75
    Posts
    0

    Default

    good onya for sharing, too often people are disappointed with the service they receive but there are so many good businesses out there who deserve accolades.

  4. #4
    Join Date
    Mar 2005
    Location
    In the shed, Melbourne
    Age
    53
    Posts
    0

    Default

    Are these the ones you bought?

    2000295

    I've been thinking about them and wondered about what they're like.
    I make things, I just take a long time.

    www.brandhouse.net.au

  5. #5
    Join Date
    Sep 2008
    Location
    Jimboomba Qld.
    Age
    69
    Posts
    0

    Default

    Quote Originally Posted by Waldo View Post
    Are these the ones you bought?

    2000295

    I've been thinking about them and wondered about what they're like.
    Hi Waldo,

    No they were 510 Gilt Range like these Thomas Flinn & Co. Robert Sorby 510 Gilt Edge Chisel - Boxwood Handle


    Cheers


    Steve
    Discover your Passion and Patience follows.
    www.fineboxes.com.au

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