Don't you hate...

[HappyHammer]

How amazing. I made some changes to my bulk order this afternoon. 5 minutes later I received an email from Heather-Ann saying it has been done.

What was Heather doing over there at 9.52pm? :eek:

Didn't you read Neils email? There must be something regarding your post in there it's so long, although as previously admitted I didn't read it all.

HH.

[craigb]

as previously admitted I didn't read it all.

Short attention span huh?

[HappyHammer]

Short what? sorry I didn't get the rest....

HH.

[Termite]

How amazing. I made some changes to my bulk order this afternoon. 5 minutes later I received an email from Heather-Ann saying it has been done.

What was Heather doing over there at 9.52pm? :eek:

Heather Ann was sitting there on Rob Lee's instructions just in case those crazy Aussies wanted to add to their orders. He's financing his Carribean holiday out of this order.

[bitingmidge]

Well,

My mystery company Replied!, I was asking for freight costs on a $24.00 TS hood.

After seven emails, my original was answered (I had subsequently sent messages to the "sales","technical" and "general" addresses in order to elicit a response):

The shipping charges for the TSGUARD-DH would be UPS EXPRESS - $65.70, UPS EXPEDITED $65.15.


Shipping policy for overseas shipments from (our company)
In order to provide the most reliable service all shipments are made by UPS. This will be either by UPS "Expedited Service" or UPS "Express Service". We use UPS service because shipments by UPS are typically faster and may be tracked through the UPS tracking system. We cannot ship by Mail services (i.e. Parcel Post) since these shipments cannot be tracked and we have no recourse for lost or damaged packages.

Note that a DC guard weighs two-thirds of stuff all; for that less than that money, Lee Valley will ship an LA Jack, and some other stuff via air freight and I only have to send one email and get three back!!

This is turning into a fan club meeting isn't it?

No, I'm not ordering the bit from Them.

Cheers,

P

[ubeaut]

OK Termite - I read the post. Cedar Trad is back on the shelf for the moment. Can't see an email or order anywhere in the files for it, but found this answer to an email from you dated 4th and 5th November 2003. It illustrates some of our email problems 15 mth ago which were simple compared to now.

Hope you don't mind me using it.

Cheers - Neil

PS if you want Cedar Trad let me know...... Memory like a sieve, me.
___________________________

Email sent by: [email protected] 06/11/2003 9:14am

G'day Bill - Sorry for the delay but, had to go to Melb for a few days and returned Tuesday to 347 emails, and am only now getting to your second one.

Firstly - The book will be a few days coming as we are out of them and waiting on a new lot from the printer. Hopefully they will be here tomorrow.

Secondly - The cane chair. If you would like some info feel free to call me, my Ph no is 03 5221 8775. This is much cheaper and easier for me than the time lost on putting info into emails especially when there are so many.

Cheers - Neil Ellis

[carbatecwa]

Hi Redback, Your gripe has come to my notice and as you e-mailed us in the early course of your enquiry, I have looked into the way the enquiry was handled here. Whilst you listed a slew of machinery, you also asked for some customising of a standard machine (Fit a mobile base to a buzzer) The e-order desk referred your enquiry up the line for assistance with the quote, and he e-mailed you to keep you informed. He rode the fellow who was supposed to be doing the quote and whilst he was pretty busy (I was on leave and so the work load was a fair bit higher on that person), he was a little tardy on providing the e-desk with the quote. It did eventually come to fruition, and the e-desk responded to your enquiry.
Traffic times are : Your e-enquiry 9:52am 15 Feb, our "interim reply" 4:19pm 16 Feb,our final reply with quote with a suggestion to make the deal better for you 1:21pm 17th February.
We thought about your needs and request. It took a little time, we kept you posted, we'd love you to come into the store so we can show you what our machines are like.
Look forward to doing business !

[Redback]

Carbatec-WA,

I can understand when you are busy and understaffed, fair enough. I also can understand the post from Ubeaut regarding the amount of e-mail they have to wade through.

The fact is though, I have very little time to shop. I work full time and because of WA's ridiculous restrictions on trading hours I have very little opportunity to visit the store personally as it is a fair distance from my home. Hence I prefer to perform a certain amount of business via writing and e-mail is my preferred option.

But my post on page 2 still stands.

I e-mailed a reply to your quote on 17/2/2004 3.36 requesting some information re-delivery, available stock and the actual quote itself (ie, I wanted the sale price on the jointer not the full price).

No response has been received on this.

To give the benefit of the doubt, I followed this up on 28/02/2005 at 9.32am.

No reply was received.

It was at this stage I then made my decision and concluded my business with another supplier. I am perfectly happy with my decision at this stage.

Your business was not the intended target of this initial post, because at least you did respond to my inital e-mail enquiries.

regards

RB

[carbatecwa]

Redback,
I don't want to draw this out on the Forum, but our logs do not show any inward traffic from you on the 17th. After we responded, we have no further contact from you.
So lost in cyberspace. Sorry.
Any problems in dealings with us in the future, and we do hope there might be dealings with us in the future, happy to take a phone call from you.
We are here Mon-Sat (1pm close Sat)
BW
Geoff

[Redback]

no worries, I have just replied to your e-mail.

Good to hear from you, unfortunately a little too late...

As I said in my e-mail, I will continue to frequent your store as needed, because I do understand that no-one is perfect and UBeauts post puts additional light on this area.

RB