Belic tools & machinery pty ltd

[Gwhat]

Hi Robyn

This has gone too far you don't need these hassles so close to Christmas, the following is a link to Consumer Affairs Victoria, there are draft letters, online forms etc.

HERE

If you start to get 'legal' with them they'll quickly fix it.

I hope that this helps.

Regards

Grahame

[robyn2839]

made my 15th phonecall todaytuesday told to ring thursday morning and it will all be fixed up and payment made,so i rang thursday yes payment will be made when the pay girl gets in which in about 1 hour (9.30)am , ring at 12.00 sorry the guys not here is with a customer, ring back later and ask was the payment made, and was told, the girl will do it tonight (she does the accounts from home) so here we are 10.00 queensland time so it would be 11.00 vic time and guess what? you guessed it bugger all again,i must be gullible or bloody stupid for even checking, so on the phone tomorrow again......................bob
i received this this afternoon ,have finally had enough,just made an enquiry now i have the option to proceed further
Dear Mr Husband,

Thank you for your email of 14 December 2009 to the Australian Competition and Consumer Commission (ACCC) regarding the item bought from Belic Tools.

The role of the ACCC is to ensure compliance with the Trade Practices Act 1974 (TPA), which is designed to encourage fair trading and discourage anti-competitive conduct through a specific set of competition and consumer protection rules.

Section 58 of the TPA prohibits corporations engaged in trade and commerce from accepting payment without intending or being able to supply products as ordered. The conduct that you describe risks breaching this provision of the TPA. For this reason I have lodged details of your complaint in our national database.

The conduct about which you complain may also contravene the Fair Trading Act in Queensland The State fair trading office is better placed to respond to the individual aspects of your complaint. For conduct occurring within Queensland the ACCC would generally refer consumers to the Queensland Office of Fair Trading on 13 13 04.

As part of its role the ACCC also monitors emerging trends across consumer and business complaints to determine whether there is a pattern of behaviour by a particular trader or in a particular industry that requires attention. In this regard, your complaint has been recorded and is an important part of our ongoing analysis.


Thank you for contacting the ACCC with your concerns. I trust this information is of assistance.

Yours sincerely

Peter
ACCC Infocentre

[artme]

Well Bob ACCC was prompt and seemingly helpful. But hell, when is enough enough????

Looks like you had best sit under that Poinciana and know at least that will help you cool down.

BTW, hit the bar stewards for the phone calls.

[robyn2839]

rang this morning and asked why it wasnt paid last night as arranged,a: the girls not in yet will be done this afternoon,then he got ###### and snapped ,you dont have to keep ringing you will get your money today ,
yeah right ,whos bringing it ?Santa (i didnt say that bit to him)

[robyn2839]

rang this morning and asked why it wasnt paid last night as arranged,a: the girls not in yet will be done this afternoon,then he got ###### and snapped ,you dont have to keep ringing you will get your money today ,
yeah right ,whos bringing it ?Santa (i didnt say that to him )

guess what 9.30 here so 10.30pm in victoria, and same old outcome, i wonder what tomorrows crap excuse will be, honestly i wonder how they do it ,its only $800 to them but to me thats a lot, and i also want it gone,they have never called me to put me in the picture of whats going on, and constantly lie to me , wish i wasnt such a woosy,and scared of flying ,i would be down there like a shot out of a cannon to ripp it up those lying bludgers.........bob

[artme]

There are some very good frighteners for hire over here Bob.

[brisbanefitter]

I have been watching this bob and it would seem that all you have to put up with is well above and beyond what a customer should need to.
this should have been resolved by now, well and truly.
it takes ony 5-7 working days for a credit card refund to come through, if this was addressed properly to begin with it would be done and dusted. 2-3 days transit return and the min waiting time for a refund = 8 days, this has gone for at least that from what I can gather.

I would say these guys wont be picking it up till mid jan and you won be seeing a refund till end jan, early feb.
sorry to say but it reeks of stalling till xmas break, then get around to it when they come back.

i know it isnt helpful, but accc is your answer if you want closure through legal means, but be prepared to slug it out and dont expect quick refund if you pursue this avenue. it may tick them off and then they will do the absolute minimum required.
just be wary if it starts to cost you money, and it exceeds the amount you spent and as such would expect for a refund, well, is it worth getting this closure?

I know we at Hare and Forbes would have swiftly dealt with an issue of this type, yes we would have requested photos but once we saw them, for sure we would have put it to bed by now, either refund or exchange machine, whatever is most convenient to you, the end user and our potential return custom and/or word of mouth advertising

[robyn2839]

I have been watching this bob and it would seem that all you have to put up with is well above and beyond what a customer should need to.
this should have been resolved by now, well and truly.
it takes ony 5-7 working days for a credit card refund to come through, if this was addressed properly to begin with it would be done and dusted. 2-3 days transit return and the min waiting time for a refund = 8 days, this has gone for at least that from what I can gather.

I would say these guys wont be picking it up till mid jan and you won be seeing a refund till end jan, early feb.
sorry to say but it reeks of stalling till xmas break, then get around to it when they come back.

i know it isnt helpful, but accc is your answer if you want closure through legal means, but be prepared to slug it out and dont expect quick refund if you pursue this avenue. it may tick them off and then they will do the absolute minimum required.
just be wary if it starts to cost you money, and it exceeds the amount you spent and as such would expect for a refund, well, is it worth getting this closure?

I know we at Hare and Forbes would have swiftly dealt with an issue of this type, yes we would have requested photos but once we saw them, for sure we would have put it to bed by now, either refund or exchange machine, whatever is most convenient to you, the end user and our potential return custom and/or word of mouth advertising

thankyou for this,i know you at hafco would have resolved this early,


i am very dissapointed with belic tools and machinery pty ltd, and i will certainly never be using them again after the lies i recieved from them, and the after sales service???????????????????or should i say lack of
and yes it is worth getting closure as ,i have done nothing wrong except recieved sub standard products..............bob

[rsser]

Sorry to hear of your woes Bob.

Also not sorry since these guys were on a short list of shops for an item I'm looking for. Not any more.

Time to start pursuing them mate. VCAT down here handles small claims. Also suggest a lawyer's letter to begin with.

Good luck.

[brisbanefitter]

Hi bob,
I can understand wanting closure, as you say, you have done nothing wrong.
I hope it gets resolved sooner rather than later for your sake.

[robyn2839]

spoke to liam this morning and asked if they are going to refund my money and was told that he will contact accounts right away, i wonder....bob
well its past closing and they have lied to me again, i have come to the conclusion that maybe that is how they get rid of damaged stock ,they send it to someone far away and then ignore him because he is too far away to do anything about it,i now find that all i can think about now is getting this finalized,its with me all the time i cant afford to stress out after having my heart surgery 21/2 years ago i know the signs of stress,and this has to finish

[robyn2839]

They paid, they paid,god i am one happy camper,now i have to go and call off accc,and office of fair trading queensland,thanks for all the support,did i tell you how happy i am ?.......bob
ps why couldnt this have been done on the 7/12/09

[rsser]

Great news Bob. Must be a relief.

Actually I rang them yesterday about a router I'm chasing that they had up on their website (no choice, stock running out around the country). Though they didn't have stock and can't get any any more, they put me onto a supplier who did have.

[robyn2839]

rest asure i will never be shopping there again, wonder when they send the courier to pickup the saw?
hope i,m around at the time,would hate to muck them around...bob

[artme]

rest asure i will never be shopping there again, wonder when they send the courier to pickup the saw?
Hope i,m around at the time,would hate to muck them around...bob

:d:d:d