Supatools online???

[routermaniac]

Hi everyone, just want to find out whether any of you have had dealings with these people (supatoolsonline) on Ebay and what your general impression has been.

I have recently bought some router cutters from them and they were able to do a "good deal" for me (I purchased 2 separate cutters and a cabinet kit).

To start off, the products got to me 10-14 days later because they said they check the cutters and one was damaged and hence they waited till the replacement arrived.

Fair enough I thought this although inconvenient is reasonable.... BUT! The cutters arrive and one of the three piece set is chipped. SO was it ever replaced (who knows???) :mad:

So I email them back and they promptly offer to replace it (up to this point all is good). The cutter is sent to them with express and registered mail and 2+ weeks later I am still waiting for the replacement. Every time I email I get this @#$%^&* response that our suppliers are slow with warranty claims.

:mad: :mad: :mad: :mad: :mad: :mad: :mad: :mad: :mad: :mad: :mad: :mad: :mad: :mad: :mad: :mad: :mad: :mad: :mad: :mad: :mad: :mad: :mad: :mad:

As far as I am concerned this is very poor form, have any of you had similar problems???

I will inform the group of how this ends up but if my experience is anything to go by I wish you luck!!!!!


routermaniac

[Kev Y.]

I recently purchased a "rail and style reversable bit" from them, For my part the bit arrived in 3 days not the 5 working days they advertised.

The condition was brand new, and I have nothing bad to say.

I hope that you have some luck with your problem.

[routermaniac]

have finally got the bit 3 weeks later, but at least it is in good vondition and the chjaps seemed genuinely concerned re their slow suppliers.

[DavidG]

Bought from them a couple of times with no problems.

I actually live close enough to them to do a pick up so I have met them and had a good chat. Nice people.

They, like many other companies, are at the mercy of their suppliers who can sometime take forever to supply what they promise.

[morry]

Ive also bought a few times from them and have nothing but praise for their quick turnaround and good service.

[Gumby]

My once only purchase was fine....no problems with them at all.

[Buzza]

G'Day all,

I know this thread is a bit long in the tooth, but just to keep things on the boil so to speak . .

I've made an Ebay purchase from these people, and have been sending Emails to them for about a week with no reply. Can anyone supply me with a phone number for them please?

Buzza

[Auld Bassoon]

Hi Routermaniac!



Noting that the thread is a bit old, nevertheless, my 2c worth:

I've bought a few bits and pieces from then over the past eighteen months or so, and their service has always been first rate.

My only complaint is that they wrap the package in half a mile of black plastic sheeting that take "forever" to get off

I'd have no doubts about dealing with them again if they had something I wanted.

Cheers!

[Simomatra]

Hi All

I have purchased from them several times and have had no problems goods arrived in a couple of days and in excellent condition.

Cheers sam

[DavidG]

Buzza
The phone number is down amongst the payment details of the thing(s) you bought.

Sometimes it may take a while. Check the conditions of purchase. Sometimes it is 15 working days (3 weeks) particularly if the item is being dropshipped. (ie sent direct from supplier to you).

Never had a problem and only once had an item held up due to supplier problem and they offered a refund but I was prepared to wait. It arrived eventually. No worries.

[Tonyz]

If your not happy then contact ebay. That is part of the success of ebay ...honest, keeping their word sellers.................... Tonto

[Buzza]

Thanks DavidG (nice legs).

I've noticed in the Feedback they have trouble reading Emails, however, I'll look up that number and ring them in work hours.

Buzza

[swiftden]

I have bought from them in the past and had nothing but good service and would buy from them again

[Redgy]

have only bought from them once, never again. Wouldn't reply to emails, then they accused me of not paying them (which I had within 24hrs) & they were going to report me to ebay as a bad payer. Eventually got the item about 4 weeks later, they can get stuffed as far as I'm concerned. Reg

[Bodgy]

I've bought several items from them and I think a comparison to Timbecon is warranted. Often a bit slow and quite disorganised.

They may be at the mercy of their suppliers, but they are responsible. If you make money from a commercial transaction, you take a responsibility and liability.

Like Timbecon, a nice bunch, but their business has exploded and left their ramshackle system behind. Like Timbecon, they seem to be understaffed. Emails are pointless, but if you call up they try to help.

To get an idea of the volume these guys ship, check out their reputation list. Without a sophisticated inventory system and skilled management, with these volumes you are inevitably going to stuff up.

Like Timbecon they're a useful vendor, Like Timbecon I hope they get their act together.