Belic tools & machinery pty ltd

[robyn2839]

i dont knowif i can get a refund but thats the way i am going ,apart from the rust ,twisted frame,etc , the bandsaw is sub standard ,really poor quality ...bob

[Grumpy John]

Rob, do you want me to go and see them, AGAIN!!!! Perhaps Sparhawk and I can go together and tag-team .

[robyn2839]

rang again this morning and was told supervisor doesnt come in till 12.30 and they will ring when they decide what to do,as i told him i want a refund now,dont want a replacement,the saw is sub standard
cheap rubbish anyway,(didnt tell him that bit) i hope it works out ,it is starting to stress me out ,i just want it fixed...thankyou for your help guys ,just have to wait and see what happens......bob

[robyn2839]

waited at home all day ,guess what ? no call back what a surprise, whats wrong with these people? maybe because i come from a long way away they can fobb me off, well i am not giving in i have spoken to accc and i should get a refund, if not i will take it further if i have to.the frustrating part is the (we will ring when he comes in bull....t that frustrates me cause i sit here like a dickhead all day waiting for it to happen.......bob

[brisbanefitter]

what made you buy from so far away, there are several retailers in Brisbane who you can talk face to face with that sell these things.
just curious to know why you purchased a machine ex melbourne.
I do not dispute what you have received is second class machine and not real good during or after sales service, because that is exactly what you have been given.

[nihilism]

I'd ask for a full refund including shipping. A new machine, regardless of the original quality, should have never been sold to you in that state. Tell them when the money is in your bank account they can send someone to pick it up, from the side of the road.

[robyn2839]

what made you buy from so far away, there are several retailers in Brisbane who you can talk face to face with that sell these things.
just curious to know why you purchased a machine ex melbourne.
I do not dispute what you have received is second class machine and not real good during or after sales service, because that is exactly what you have,

how many times have i asked myself the same question,never again..........bob

[artme]

Two words Bob: CONSUMER AFFAIRS.

[wonka]

I have seen something very similar in Toowoomba,a guy goes and buys something usually very cheap out f town and expects it to be the same as what is in the local suppliers shop. If something sounds to cheap there usualy is a catch.Remember you only get what you pay for and the supplier has the right to ask you to return it for a refund at your cost. Being in Melbourne is going to be a costly exercise,best of luck.

[robyn2839]

I have seen something very similar in Toowoomba,a guy goes and buys something usually very cheap out f town and expects it to be the same as what is in the local suppliers shop. If something sounds to cheap there usualy is a catch.Remember you only get what you pay for and the supplier has the right to ask you to return it for a refund at your cost. Being in Melbourne is going to be a costly exercise,best of luck.

i bought it out of town yes but not very cheap from a reputable business and yes i expect it to be the same quality as local, why because its from Melbourne does it have to be rubbish ? where do your tools come from ie Taiwan,china ,usa new zealand, are they substandard because they dont come from toowoombah, i dont understand how you
think it would be at my cost ,he has obligations.bob
and thanks for your support

[robyn2839]

I have seen something very similar in Toowoomba,a guy goes and buys something usually very cheap out f town and expects it to be the same as what is in the local suppliers shop. If something sounds to cheap there usualy is a catch.Remember you only get what you pay for and the supplier has the right to ask you to return it for a refund at your cost. Being in Melbourne is going to be a costly exercise,best of luck.

so what you are saying is that if i dont buy local i shouldnt expect it to be the same quality as what it would have been had i bought it local? why is this, what is your reasoning behind this ?, i expect the same quality no matter where i buy, and if the company sends me a #### product why should i pay postage to replace faulty goods? that doesnt make sense to me,................bob

[robyn2839]

rang this morning (monday) sorry the supervisor didnt come in friday,will be in today?????we will see what happens....bob

[robyn2839]

no one rang back monday,so i rang them for the 12th time and was told that a courier would pickup saw take back to them and they would then refund my money ,tuesday i got an email asking for my address for pickup,so maybe it is all happening,personally i will believe it when it has happened, and a very valuable lesson learn t, will keep you posted.bob

[Grumpy John]

I would ask, no, tell them to transfer the full amount back into your bank account before I let the saw be taken away.

[robyn2839]

well thursday tomorrow yet another week gone trying to deal with these people ,rang today 2.00 asked when would it be picked up , answer: the guy doing it isnt here for 10 mins but will make sure he rings,exact words i,ll kick his #### if he doesnt, well guess what 2 1/2 hours later no reply,i havent had one reply at all after my 13th call in 3 weeks, beginning to think they will stall me till christmas break, all i want is to be put in the picture,,jeez its hard ,they dont give a rats about me.....bob