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  1. #1
    Join Date
    Feb 2009
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    moonbi nsw Aus
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    70
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    Default Qantas flight change

    Here is the scenario....the kids gave the wife and I a trip to to Launceston in September. Fly down from Sydney-Launceston-3 days looking about-Launceston-Sydney-then on to Tamworth-Home. They also paid for accomodation. I was absolutely blown away by the gesture!!!

    OK I am stoked by the whole deal but thinking about it and looking on line to see what's available I thought I might add 2 more days in Launceston. I rang the Motel-no worries just pay for the extra days when we check in-Great! Rang Qantas to change the same flight just 2 days earlier....."that will be a cost of $304.80" "What!!" says I???? I rang the new son-in-law because he had done the booking. While I was talking to him he brought up Qantas bookings and said "its only $119 each ($238) for the ticket to Launceston".....What???

    When I was talking to the girl at Qantas she rattled off a charge for and a Fee for that plus the ticket.....$304.80

    The son-in-law said just by new tickets for the earlier flight and just don't turn up on the later scheduled flight. Doing that Mr Qantas makes money with out having to do anything.
    Is there a fairer way to just change the day of the flight? I have no experience with such dealings. May be some one may know another way.....please
    Just do it!

    Kind regards Rod

  2. #2
    Join Date
    Feb 2003
    Location
    back in Alberta for a while
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    69
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    Default

    If you don't turn up for the first flight, the second (return) flight will be cancelled.
    It's not Qantas, it's every airline I've ever flown with.

    Best option would be to extend the back end.
    Fly down as scheduled with Qantas and then do a no show for the return 3 days later.
    Use a one-way to return on your preferred date.






    What is really galling is that Qantas gets to keep the GST collected for your unused return flight (or so I believe)
    regards from Alberta, Canada

    ian

  3. #3
    Join Date
    Feb 2009
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    moonbi nsw Aus
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    70
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    Default

    All night I kept thinking I had gotten the whole change over wrong. So I called Qantas again to see if I was wrong. Well today, including the cost of the fares $444. I still don't comprehend how they came to that figure but that is it.

    I told them to go back to the original itinerary.
    Just do it!

    Kind regards Rod

  4. #4
    Join Date
    Dec 2014
    Location
    Willunga, Australia
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    57
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    Default

    Long story but no - it is not fair and no there is nothing you can do about it.

    The short answer is that the airlines off substantial discounts on less popular flights or for very early booking in order to drive up the participation rate. The last thing they want is a half full flight. The problem is with these discount rates is that they are not transferable and tricky if not impossible to cancel. So if you need to change you flight then you basically have to start from scratch. Sometimes the cheapest thing to do is to simply not turn up and re-book another discount flight at the alternate time - that is if a discount flight is available.

    You can see their point of view but it does not seem to be fair.

    John

  5. #5
    Join Date
    Mar 2006
    Location
    Bowral
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    Default

    Today this tin of white paint is $50. If you come in tomorrow it will be $75. Shame you weren't here yesterday when it was $10. Of course, if you bought a tin of white paint everyday, then every 100 days we'd give you one for free. No, you can't bring back the tin that you got last week for $25 and get your money back, we'll have to charge you a $200 return fee. Oh, and I have to charge you an extra $17 because you want to use your credit card. Well that's just the way we do it sir...
    Bob C.

    Never give up.

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  7. #6
    Join Date
    Nov 2015
    Location
    Victoria Australia
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    18
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    Default

    Paint is a bit different to a service.

    If you had purchased premium tickets to begin with it may have been free to change.

    What are the flights you want worth separately?

  8. #7
    Join Date
    Oct 2006
    Location
    Tallahassee FL USA
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    Default

    Along with a few other insults, this is why I don't fly anymore.

    Unless there's an ocean in the way.

    Phooey,
    Joe
    Of course truth is stranger than fiction.
    Fiction has to make sense. - Mark Twain

  9. #8
    Join Date
    Sep 2014
    Location
    Australia
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    Default

    The joy of cheap flights, not negotiable. It means they know numbers and can maximise bums in seats.

    The option is to buy a fully flexible flight and it costs more than 2 of the cheapie saver flights. I do a lot of interestate business flights, and we dont bother booking the flexi flights anymore, if we miss the flight we cop the loss and buy a new cheap ticket. Costs a hell of a lot less in the long term. Different way of doing business these days, but still cheaper than flights in the 80's and even the early-mid 90's.

  10. #9
    rrich Guest

    Default

    Quote Originally Posted by joe greiner View Post
    Along with a few other insults, this is why I don't fly anymore.

    Unless there's an ocean in the way.

    Phooey,
    Joe
    Joe,
    I'm with you!
    The only problem that I have is that there are no gas stations between Los Angeles and Honolulu.

  11. #10
    Join Date
    Jul 2004
    Location
    Adelaide Hills
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    Am I missing something? An airline offers cheaper seats of you book ahead of time...you agree to not change the booking and the airline agrees to sell you the seat at a cheaper price. If you want a booking that's free to change without penalty then book a full fare seat or a higher priced seat with less restrictions.
    Whatever note you blow youre never more than a semitone away from the correct one....(Miles Davis)

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  13. #11
    Join Date
    Jan 2003
    Location
    Osaka
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    Default

    I used to use jetstar to fly home...until I started looking at travel agents in Japan for my bookings. Full service airlines, decent luggage allowance (46kg of checked in with China Eastern!), meals, cancellations etc etc for the same or less price. Any hassles and I just email the agent. Can not be bothered doing it myself anymore.
    Semtex fixes all

  14. #12
    Join Date
    Sep 2014
    Location
    Australia
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    Default

    Quote Originally Posted by q9 View Post
    I used to use jetstar to fly home...until I started looking at travel agents in Japan for my bookings. Full service airlines, decent luggage allowance (46kg of checked in with China Eastern!), meals, cancellations etc etc for the same or less price. Any hassles and I just email the agent. Can not be bothered doing it myself anymore.
    As a general aviation pilot myself, caveat emptor. You get what you pay for. I have spent enough time flying with airline captains and check pilots to know what I get for my money. Spend a bit of time on AvHerald and you may rethink what airlines you fly with.

  15. #13
    rrich Guest

    Default

    Some years ago I had to be in Dallas for four weeks with weekends home.

    I could buy a RT ticket Los Angeles to Dallas for about $375. If I stayed on the flight after landing in Dallas and went on to Houston the cost of the ticket was about $250. Fly further for less money.

    What I did was to carry everything on, and get off in Dallas. Then on the day of my return, just call reservations to say that I had gotten an emergency call last evening and rented a car to drive from Houston to Dallas and needed the reservation changed. The third time that I did that the reservation agent said, "Likely story." but went ahead and changed the reservation anyway.

  16. #14
    Join Date
    Feb 2003
    Location
    back in Alberta for a while
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    Default

    Sometimes the other way of dealing with that scenario is to buy inside out tickets.

    Fly to Dallas on the first Monday, returning on the last Friday.
    Then buy tickets Dallas - LA return to go home each weekend. If you can get the timing right, the airline booking engine will offer the "staying over the weekend" special rate for each "destination".
    regards from Alberta, Canada

    ian

  17. #15
    Join Date
    Jul 2004
    Location
    Adelaide Hills
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    Default

    Posts discussing overseas flights aren't really relevant to the OP which was discussing domestic flights within Australia. Australia and Japan are much bigger markets with more domestic airlines in the case of the US and a larger population in the case of Japan and US. Australia struggles to support more than two major domestic airlines.
    Whatever note you blow youre never more than a semitone away from the correct one....(Miles Davis)

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