In another thread I read something that got my attention and I thought it needs to be discussed.
Do you think it is OK to buy something, fully intending to return it under warranty when you finish with it?
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In another thread I read something that got my attention and I thought it needs to be discussed.
Do you think it is OK to buy something, fully intending to return it under warranty when you finish with it?
Never.
Nope.
never:mad:
I bought a Lotto ticket last week that didn't work, and tried to exchange it for a new one today, but they wouldn't come at it.
P
:D
Nup.
So what was this other thread? I demand to be outraged :mad: :p
:D :D :DQuote:
Originally Posted by silentC
I'm a bit grumpy today and was thinking exactly the same thing!
P
:D
NO!!!!!!!!!! :mad:
I'm finished with this thread I'd like to return it now!:D
Sadly, as discussed in the other thread, it is exactly this attitude of buying something then returning it after the weekend (a free weekend hire) that has cost GMC a small fortune, as there are a LOT of people who do it, and the reason that the 30 day satisfaction guarantee will not be available from GMC in the near future.
So it is reassuring to see that there is a general consensus against it, but sadly, it is not a true reflection of modern society.
I like to think it's not a true reflection but the usual crap we have to put up with because of a minority of selfish pricks.Quote:
Originally Posted by Stuart.
You should hear how much it was happening......as a total % of buyers, it may be small, but the actual number of people doing it (that I don't know specifically) was large enough to be costing thousands of dollars in lost sales (and of course the item then cannot be resold).
No, borrow it from a mate/neighbour/FIL instead. :D
and don't return it.:DQuote:
Originally Posted by Cliff Rogers
I would personally never do it, it;s dishonest and pretty lowlife. It hurts the rest of us.Quote:
Originally Posted by Stuart.
Stuart, what you said is undoubtedly correct, however here we move from ethics to business.
The innovative 30 day return policy may well have cost GMS 100s of K, however it was a marketing strategy to instill customer confidence when the brand was still young and had a poor reputation. So it may have cost a bit to honour, but I'd be certain it worked out beautifully for GMC. Costly but effective.
A different set of market conditiions now prevail. The brand is established, its channels mature and the product reputation has greatly improved. I think they are seen as the best of the 'badge engineers'. The accquisition of Triton was brilliant and probably cost bugger all. This would have helped in their positioning.
So, the strategy worked, is now redundant, cost a lot, so is being discontinued.
The sad thing is, grown women buy a dress for their daughters to wear to a special event, then return it he following day (didn't fit).
I have seen men returning used circular saws, hammers and levels because "they are not what they wanted", which is a euphemism for "the pergola is finished".
Retailers are equally at fault for accepting these items back. They simply pass the cost onto the rest of us or the manufacturer - who increases his price to cover it.
You mean you have mates who actually lend you their tools?????????? :D
I thought the Super Cheap adds applied - go buy your own :)
Yes yes yes, but where is "the other thread"? :mad:
I once knew someone who bought a cocktail dress to wear to the B&B ball at Bondi on New Years Eve. She had it dry cleaned and returned it the next week. She was such a nice girl too. Went back to England a few weeks later :)
That is definitely a valid point. Sadly though, the scheme would have continued indefinitely if not for the dishonest ##### out there.Quote:
Originally Posted by Bodgy
As to marketing schemes - yeah it definitely was used to establish a foothold in the market, and it was very successful. Next strategy was lasers, and again, it apparently worked an absolute dream. The next one is the move to using magnesium, as it weighs less, (or conversly is stronger than aluminium for the same x section), machines easier, and casts quicker, all of which is a financial benefit, passed onto the consumers. Along with the fact the tools are lighter and stronger.
The demographics which apply to users of this site are shown by the poll. :)
If you're willingly give up your valuable internet time/bandwidth, personal time, whatever to help people overcome some difficulty or lack of understanding you are likely to be a member of this forum. :) To be this sort of a selfless person you would be unlikely to rip some one or some company off in this pre-meditated fashion. quod erat demonstrandum
The gutter crawlers in my area aren't even computer literate but would jump at a chance for a "something for free" scam. Coversely to this, many of them are so lazy the thought of actually working to construct something would never appear in their tiny neanderthal mind. :mad:
http://www.woodworkforums.ubeaut.com...ad.php?t=36096Quote:
Originally Posted by silentC
I'm shocked and appalled. I think I will write a letter to the local paper about this.
Disgusted of Pambula? :DQuote:
Originally Posted by silentC
Merimbula News Weekly knows me as a regular contributor :D
I was in Column 8 the other day too ;)
My state member of parliament has resigned over it, now we're having an election!
P:cool:
What a bluddy stupid question.
What answer were you expecting? Yeah, fine, stuff honesty!
Get real mate.
G'day,
No.
To the low life that do this sort of stuff, "Get them up against the wall", and "Somebody should bloody well shoot the lot of them!". :mad:
Ahh, to quote Pink Floyd and Ted Bullpit in one go. :D
bluddy (sic) stupid response :cool:Quote:
Originally Posted by Eddie Jones
I bought a GMC ROS which is a POS, upon reflection I could have taken it back but I consider it was my poor choice and will probably offload it at a garage sale one day.
What makes it worse is that I have Festool Rotex and don't really know what possessed me to buy it:confused:
So, on answer to the question, unless it is faulty, no.
Different question entirely. I took back their Powered Router table after about 3 weeks because it just doesn't do the job, clogs up with dust and can't be adjusted. It's a complete waste of money. I bought the Triton the day I returned that GMC piece of rubbish.:D
Gumby, if you're feeling guilty, I have the same POS, which I'll sell you cheap!Quote:
Originally Posted by Gumby
Construction has begun on a killer table to house the new Jet insert and lifter.
:D No mate, not feeling guilty at all. If they sell crap like that, they get what they deserve. Having said that, I have a shed full of cheap stuff inc some GMC which I'm very happy with (see the video - if you dare) :DQuote:
Originally Posted by Bodgy
If it's crap, yes. I assume you're referring to a comment of mine and as I said, the product was good, so no need to return it.Quote:
Originally Posted by Groggy
Personally, I reckon the 30 day return warranty is a good statement of confidence in one's product and it occasionally prompts a sale. Nothing wrong with that.
Might be better to find out all the background and think it through before criticising the question.:mad:Quote:
Originally Posted by Eddie Jones
Perhaps the poll may not elicit any contradictory reactions, but I'm not convinced that there are some who believe otherwise, even if they are not prepared to tick the relevant box. If it gets them to question their values, then many here would feel that the thread has had purpose.
It may be Craig, that your comment:
was interpreted in a different way than you meant when you wrote it.Quote:
Originally Posted by Exador
It certainly sounds like it. I have bought 2 GMC tools now, the 9.25" Platinum range saw, which is a fantastic buy, to the point that I'm thinking of buying another to put a finer blade on; and the biscuiter. both have been bought for commercial use and both were bought in the cynical expectation that they'd be rubbish and hence end up returned. Neither has.Quote:
Originally Posted by Stuart.
I don't see why anyone would expect me to deny that the warranty was in my mind when I bought the things. If it wasn't there, I would have bought a 'quality' brand.
Not at all mate - think others read it the same as I originally did - that it was bought with the intention of returning it under warranty when Carbatec was open. I can see now how you did mean it to be read.
So no slur on your name, but this thread does raise the awareness that there are plenty of people out there (not necessaily on the Ubeaut forums) that would do just that.
My first purchases of GMC were definitely done with the confidence that if I wasn't happy after 30 days I could take it back. Thinking back, I seem to recall that I did once- can't remember what it was, but it was a shocker, and I bought an alternate brand at the same time, so I certainly couldn't be accused of using the 30 day satisfaction guarantee for a free weekend rental.
Yeh and my teacher used to say there was nothing such as a stupid question.Quote:
Originally Posted by Eddie Jones
I actually felt the question was valid, just because we all (on face value) seem to have the same values, doesn't necessarily mean we can't question our value systems - at the end of the day that's what makes us human.
If the question had been "Do you take claim extras on your Tax Return?" do you think it would still be stupid? Given that 'claiming extras' requires you to take the money off other people, force costs up and general add to the Cost of Living etc
My experience has been that not enough people claim their rightful entitlements and have paid too much instead of claiming extras. :D :D :DQuote:
Originally Posted by namtrak
Peter.
Mate, if you send this to the GMC marketing people, they will probably send you a free tool.Quote:
Originally Posted by Exador
What you've just written completely vindcates their marketing strategy.
Gotta admire them!