Carba-Tec

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Originally Posted by Sturdee

On the other hand I have no problems with them. I ring them before hand to find out if it's in stock and get served efficiently when I'm there.

Peter.

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Yes Peter, but you're a well known senior member of this forum. Do you think they might treat you differently?

I doubt you've ever had to wait 2 hours to be served on a Saturday only to be told the store is now closing, please come back another day.

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Originally Posted by L R P

and as for you too many clamps

I'll just bet you are perfect in your life as well !!!!!https://www.woodworkforums.com/images/icons/icon13.gif

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Very poor form mate. Fortunately for you, I am a gentleman. Otherwise I'd be obliged to tell you to go ...

My experience with Carba-Tec in Sydney has been A1. David has the franchise on this store and is ex-Brisbane Carba-Tec. Except for Mark, there has been a total turnover in staff over the last couple of years. I have had no problem with any of them.

Last Wednesday whilst I was down in Sydney I purchased a Leigh Super FMT. Returned home on Friday to find a part missing. Rang Carba-Tec to explain the problem and also ordered a new router bit. Arrived this morning (Monday).

As for Henry Bros and manufacturing blades. Those who have visited them will know that they are not a smalll backyard operation. They are set up to manufacture blades for large commercial machinery. Our requirements would be at the lower end of their capability.

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Originally Posted by

Part of the problem is that the suppliers guarantee a delivery time of xx/xx/xxxx so the retailer gets their catalogues printed expecting stock to be there.

Unfortunately the delivery truck has a flat tyre, the boat is held up because customs have discovered a huge drug haul or in most cases the supplier is waiting to fill a whole container and doesn't bother telling anyone, so the delivery date is delayed by a month or so.....

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I agree with what your saying and it happens all to often unfortunately Gov dept's who are supposed to stop this sort of thing, they take to long and accept the lame excuses in sorting the matter out making customers even more annoyed.

How ever I believe its against the law to advertise something you do not have in stock and can not supply. As Munruben said i recall even as a kid my dad placing orders and they would contact you if the product was deleted, arrived or taking longer.

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Originally Posted by Too Many Clamps

Yes Peter, but you're a well known senior member of this forum. Do you think they might treat you differently?

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Not really, for Sturdee is my forum name and not my real name and only 3 suppliers know me by both my forum and real name and Carbatec is not amongst those.

Normally when I ring up to see if an item is in stock I don't even give my name. I'm also not conceited enough to presume that they would recognise me when I go there as I don't shop there regularly. As far as I'm aware they treat me as other customers.


Peter.

Fair enough. I'm glad someone is having a better experience with them than I have.

Frankly, I can not remember a single instance where I've shopped in the Melbourne store without wishing I hadn't.

Anyhow. I now deal directly with Jan in Brisbane and I have nothing but praise for the service I am receiving.

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Frankly, I can not remember a single instance where I've shopped in the Melbourne store without wishing I hadn't.

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Then why do you keep returning, is it just so you can keep complaining?

I am on their E-mail list last 3 day sale in November no notification same with the two prior
I know 3 people who went to that sale in November to be told sorry not in stock and it was in the sale specials. Ok I agree could have sold out but highly unlikely.

Behave kiddies.:wink:

I think everybody has had their say so it is timely to close this down.