But it's not a matter of knocking Bunnings or the expertise of their staff. I've found their staff to be pretty knowledgeable and the shops themselves to be good places to be. But like all major chains they are into that balance between good service and profitablity: and sometimes they get it wrong.
If you can't find someone in a Bunnings store to cut a length of rope, or tell you the price of something that is unmarked, and then you have to wait 10 minutes in a queue waiting to be served, then they've got that balance wrong.
I never blame the staff, who suffer from understaffing more than anyone, and then have to cop the abuse of customers on top of it. And I think that it is also important to note that this is not an anti-Bunnings thing in general, more a comparison of specific stores and management.