Gmc Changes Policy At Bunnings

Personally, I don't see this as an issue with GMC at all... it's a Bunnies problem.

I've bought packs of screws from 'em which were returned a week later, unopened, 'cos they were the wrong size. I bought Triton superjaws which were returned later, unopened, 'cos SWMBO got her knickers in a twist. :rolleyes: And so on. It's not an uncommon event.

For all these items they refunded my cash as a matter of store policy (I suspect to quietly get rid of the hairy barefoot loon ASAP, as much as anything ;) ) and I'm damned sure their bloody manufacturers' warranties weren't even a minor consideration. "Give the yeti his money and put the goods back on the shelf."

So why should the brand of this unopened purchase make any difference? :confused:

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Originally Posted by ozwinner

Don, the retailer doesnt have to give you a refund just because you changed your mind.
So you did well to get a refund.

Al :)

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Hey, as far as I was aware with the Fair Trading Act, we are all entitled to change our minds about anything purchased from anywhere. I understand that the magic words "it is unsuitable" is enough to gain a refund.

Does anyone know any more about this?:confused:

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Originally Posted by LuckyDuck

Hey, as far as I was aware with the Fair Trading Act, we are all entitled to change our minds about anything purchased from anywhere. I understand that the magic words "it is unsuitable" is enough to gain a refund.

Does anyone know any more about this?:confused:

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That's not how I understand it.

I believe that we are only entitled to a refund or exchange IF the item purchased is not fit for the purpose for which it was purchased. Simply changing ones mind doesn't cut it, imo. :)

Like so many others, I was only willing to take a chance on GMC and lately Ozito because of the satisfaction guarantee but no more. I'll spend the extra $$$ as I've always done.

If the item purchased, and thence returned, is in its original packaging and un-used, I seriously doubt there is a retailer in OZ who would not exchange, at least. Probably a refund too.

This seems a tempest in a potty.

Never accept the counter hoppers verdict, talk to the manager.

#1 If you weren't advised of the policy at the time of purchase, just stand your ground, speak to a manager if necessary and tell them that you bought the GMC item BECAUSE of the 30 satisfaction guarantee, counting on returning the item within 30 days if you weren't satisfied.

This will be less likely as the new policy & labelling rolls out.

#2 Under fair trading I believe, as duckman mentioned, an item may be returned if it is unfit for the intended purpose. I read this as if you buy a pack of cheap batteries, 1/2 of them are flat already, they clearly cannot function as batteries so they can be returned, regardless of whether they are Duracell or 50c cheapies at the reject shop. Changing one's mind is not catered for, although many major retailers do this as part of their marketing strategy.

If an item is unopened I can't see most Bunnings managers having a problem with returning it. This latest hoo-ha with GMC may be muddying the water, but unopened you shouldn't have a problem. Be polite but firm & ask for a manager.

Bunnings have a Refund Policy. Ask to see a copy, it will help your case, trust me ;) :)


Cheers..................Sean, who is a sometime manager there :)

G'day,

Like others here I've returned items back to Bunnies, either because I bought the wrong size and found out that day or days later it was wrong or ended up not needing them, as is the case with 6 x 300mm bolts I bought once, and always given a refund or the difference on a purchase.

If you're honest about what you're returning and like has already been said, this was touched in a similar fashion in the other thread. In the case of DPB he had plenty of leg to stand on.

Maybe it's Bunnies policy and not GMC's.

Rumour has it that Bunnies have handed back all or most of their GMC stock. Could just be a rumour with no truth attached to it, but what you are saying here would help in part to verify the rumour.

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Originally Posted by ubeaut

Maybe it's Bunnies policy and not GMC's.

Rumour has it that Bunnies have handed back all or most of their GMC stock. Could just be a rumour with no truth attached to it, but what you are saying here would help in part to verify the rumour.

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I wouldn't be surprised if they have. The floor space taken up doesn't look like it matches the sales to me.

I have bought GMC in the past and I don't think its bad for the price. I do find it astonishing that in a thread a day ago everyone was saying that it was "unethical" to return stuff because you have changed your mind, but here people are defending the action.?!?

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Originally Posted by ubeaut

Maybe it's Bunnies policy and not GMC's.

Rumour has it that Bunnies have handed back all or most of their GMC stock. Could just be a rumour with no truth attached to it, but what you are saying here would help in part to verify the rumour.

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Wow - that'd be pretty huge. How much free space would there be in the tool shop if that happened.

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Originally Posted by Stuart.

Wow - that'd be pretty huge. How much free space would there be in the tool shop if that happened.

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I wouldn't get excited - Bunnies will probably fill it with tools that you won't want to buy (eg O##to):mad: I doubt if it will improve the quality of their offerings.

Actually, I'd be pretty disappointed if it happened, as it would spell disaster for GMC, and they'd take Triton down with them.

Last Bunnies I was in had a large BOSCH marquee over the entrance to the tool shop, and piles of Bosch tools flanking the entrance.

And, a pile of B&D tools on their clearance table.

Made me wonder if a purchasing officer somewhere has taken someone out to a really big lunch ?? New best friends???

Cheers,
Andrew

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Originally Posted by Gryphon

I have bought GMC in the past and I don't think its bad for the price. I do find it astonishing that in a thread a day ago everyone was saying that it was "unethical" to return stuff because you have changed your mind, but here people are defending the action.?!?

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I take exception to the word 'unethical' being used to describe what I did. I made no false claims, and in no way misrepresented what happened. I simply asked for a refund in exchange for a return of a product that was clearly never opened. The purchase had been made two weeks earlier, and sat in the boot of my car for the entire period. It was a current model that could have been easily been placed back on the shelf. It did not need to be inspected or tested for condition. Granted, there would have been a processing cost to Bunnings.

I fail to see how GMC is even in the picture. In my opinion getting GMC's service repair centre involved just complicates the issue. I fully appreciate Bunnings desire to put a stop to people abusing their's and GMC's returns policy, but clearly, my case was not an abuse of their policies.

Granted, Bunnings could impose a 'no-returns' policy, but this flies in the face of reasonable customer service, and no modern day retailer will survive long imposing this on its customers.

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Originally Posted by DPB

I take exception to the word 'ethical' being used to describe what I did.

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There seems to be a fair amount of moralising going on lately around here. Let's face it, GMC made a business decision when they offered their warranty, it will be a business decision to continue with it or not; Bunnings made a business decision when they decided to stock GMC and it will be a business decision if they decide not to continue the relationship on the same level. In all honesty, what does it matter to anyone here if Bunnings decide the business case for GMC being the dominant brand supported is not strong enough any more? No one here took advantage of their warranty anyhow.:confused::p;)

If their tools are that good, they'll still get purchased and if they can't stand on their own two feet, they'll go under. I'm sure if that happened that Triton would end up in some other hands, but it would still exist. What's the fuss?