HAFCO Dandenong

Needed a few bits and pieces thismorning, so, dropped in and irritated for a few minutes then strolled into Hafco.
Had a look around, I was the only person in the store, didn't see what I was after so waltzed up to the counter, behind the glass are about half a dozen or so bodies who didn't appear to be overly busy.
Waited about 3-4 minutes and each and every one of this lot look up and see me (as those who know me, I am not very small and easily seen).
A few more minutes expire and one bloke strolls out of the door in my direction, looks at me, opens a drawer and puts in a piece of paper, looks at me again and walks back into the office.
Bugger this, I turn tail and just stroll out the door and make purchases at Carbatec.
This is absolute crap, no one in the shop except me, they have all seen me waiting at the counter but no one gives a stuff.
Is this how to succeed in business.
Might just fire an email to someone later.

Just out of interest Iain, how much did they miss out on - this time?

Was only about $400 but Carbatec were very obliging, let me have a look around first, acknowledged ny presence and the little Asian bloke was quite helpful.

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Originally Posted by Iain

Was only about $400 but Carbatec were very obliging, let me have a look around first, acknowledged ny presence and the little Asian bloke was quite helpful.

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I was in at Carbatec today as well, the little Asian bloke looked after me as well and was very helpful. I only spent $90 today:D

Sadly Iain, that's been my experience every time at Hafco in Brisbane. I don't even bother going in any more, which is a shame, because they're only literally around the corner. I can't work out their game, I'm afraid.

Blackwoods in Canberra were famous for that sort of service or lack of.
Cheers
Barry

Same here Iain. I had to ask for help last time. Not good store management. (isn't that a new store too ?)

Asian, little but helpful.:cool:

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Originally Posted by Wongo

Asian, little but helpful.:cool:

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Vietnamese, I just don't know his name, but he bends over backwards to help and scuttles off to get the bits not on display (fit in pocket size).

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Originally Posted by Iain

(fit in pocket size).

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Wow - he is little...

Seriously, it doesn’t take much effort to be friendly and helpful.

When I was a student, I used to work in a shoe shop and I was always helpful to my customers. If they didnt end up buying, no probs. I also worked in a nursing home as a cleaner:o for 6 months and I enjoyed talking to the patients there. (Never managed to find out where they kept their money though:D)

Stuff them all if they don’t provide good customer service. I got upset with Hafco Sydney 2 years ago. Too bad they missed out close to $3500.

I was in the Sydney store in June and ordered a lathe (AL60 metal lathe) from the next available shipment in July, I wanted to finish off a workshop, build a bench, etc before I took delivery.

I've had no contact from them to advise the lathe is available. A phone call quoting a sales order number got no assistance other than to be told that the item is now in stock.

Time to talk to Carbatec I think. (plus Carbatec sell the same lathe for $50 less)

Always had excellent service from Sydney and everything I bought was cheaper than the similar machine at Carbatec or Timbecon.

Been a couple of years though, maybe they are slipping...

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Originally Posted by Iain

Vietnamese, I just don't know his name, but he bends over backwards to help and scuttles off to get the bits not on display (fit in pocket size).

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Sounds like a crab:p

Maybe by working hard they wont cook him up

G'day All.
This is the exact reason I bought my X3 Mini-mill form Minitech in Brisbane. H&F in both Sydney and Brisbane couldn't give 2 knobs of Goat Sh_it about trying to help me.
So, Fuggem. I now buy all my tooling from Minitech as well.
Afterall, the Mill is a one off buy, Tooling is an ongoing buy.