outback
15th March 2004, 08:28 PM
I don't know how they wrote this with a straight face. This was a real
memo sent out by a computer company to its employees in all
seriousness. It went to all field engineers about a computer peripheral
problem. The author of this memo was quite genuine. The engineers rolled
on the floor! Especially note the last couple of sentences.
Re: Replacement of Mouse Balls.
If a mouse fails to operate or should it perform erratically, it may
need a ball replacement. Mouse balls are now available as FRU (Field
Replacement Units). Because of the delicate nature of this procedure,
replacement of mouse balls should only be attempted by properly trained
personnel. Before proceeding, determine the type of mouse balls by
examining the underside of the mouse. Domestic balls will be larger and
harder than foreign balls. Ball removal procedures differ depending
upon the manufacturer of the mouse. Foreign balls can be replaced using
the pop off method. Domestic balls are replaced by using the twist off
method. Mouse balls are not usually static sensitive. However, excessive
handling can result in sudden discharge.
Upon completion of ball replacement, the mouse may be used immediately.
It is recommended that each person have a pair of spare balls for
maintaining optimum customer satisfaction. Any customer missing his
balls should contact the local personnel in charge of removing and
replacing these necessary items. Please keep in mind that a customer
without properly working balls is an unhappy customer.
memo sent out by a computer company to its employees in all
seriousness. It went to all field engineers about a computer peripheral
problem. The author of this memo was quite genuine. The engineers rolled
on the floor! Especially note the last couple of sentences.
Re: Replacement of Mouse Balls.
If a mouse fails to operate or should it perform erratically, it may
need a ball replacement. Mouse balls are now available as FRU (Field
Replacement Units). Because of the delicate nature of this procedure,
replacement of mouse balls should only be attempted by properly trained
personnel. Before proceeding, determine the type of mouse balls by
examining the underside of the mouse. Domestic balls will be larger and
harder than foreign balls. Ball removal procedures differ depending
upon the manufacturer of the mouse. Foreign balls can be replaced using
the pop off method. Domestic balls are replaced by using the twist off
method. Mouse balls are not usually static sensitive. However, excessive
handling can result in sudden discharge.
Upon completion of ball replacement, the mouse may be used immediately.
It is recommended that each person have a pair of spare balls for
maintaining optimum customer satisfaction. Any customer missing his
balls should contact the local personnel in charge of removing and
replacing these necessary items. Please keep in mind that a customer
without properly working balls is an unhappy customer.