Another puter question.

[ozwinner]

Welcome back Viewer..

Ages ago I bought Paintshop Pro X by Corel.
Cost me about $150 with postage and everything.

Anyway I didnt like it too much so I uninstalled it, it had few features that I liked even though I downloaded the trial first.
How come I didnt not like it in trial mode? :doh:

Anyway......I would now like to reinstall it so I can use the few feature I liked.

Every time I try I get an error message that Windows Installer cant install it because of some bull excuse. :C

Is there some way around this, it seems only to be this program that the Windows installer is having the problem with..

Al :C:C

[woodbe]

Well, see if you can download a new version, maybe it will install and accept your registration key.

Sounds like your windows installer version has gotten too far ahead of the game?

If that doesn't help, turn it off at the wall. :)

[ozwinner]

Well, see if you can download a new version, maybe it will install and accept your registration key.

Sounds like your windows installer version has gotten too far ahead of the game?

If that doesn't help, turn it off at the wall. :)

I downloaded a new version of the installer which didnt help.
And I installed it before you ask. :doh:

I also downloaded another trial version of Paintshop Pro X, but that wouldnt install either.

I have done a search on my puter and deleted all the files I can find relevant to PS P X.

Al :no:

[woodbe]

Hmm. Which version of Windows?

What was the bull error message? (probably a bit late now) :D

[ozwinner]

Windows XP Pro

It goes through the preparing to Install bit, then just stops.

Error message ( because I did it again to get the error message)

This package could not be opened.
Verify something or other, apart from Windows being a piece of unstable crap..

The little window closed.

But you get the idea.

Al :~

[woodbe]

Hmm.

Sounds like a phantom and dud PSP package in the way. Check to see that your temp folder is relatively free of junk - use the disc cleanup that comes with XP if you can find it :)

Or get a Mac :D

[SawDustSniffer]

how long ago did you bye paint shop pro , did you upgrade to XPpro after , check the paintshop booklet to se if it is XP compatable , ( any dos based programs might have problems with XP )

[ozwinner]

Hmm.

Sounds like a phantom and dud PSP package in the way. Check to see that your temp folder is relatively free of junk - use the disc cleanup that comes with XP if you can find it :)

Or get a Mac :D

Just cleaned with clean up, I will try again.


how long ago did you bye paint shop pro , did you upgrade to XPpro after , check the paintshop booklet to se if it is XP compatable , ( any dos based programs might have problems with XP )

I bought PSPro X a month ago.

Al :)

[ozwinner]

Hmm.

Sounds like a phantom and dud PSP package in the way. Check to see that your temp folder is relatively free of junk - use the disc cleanup that comes with XP if you can find it :)

Or get a Mac :D

After the clean up the problem is still the same.

Message.
Verify that the patch package exists and that you can access it.
Or contact the application vendor to verify that this is a valid windows installer patch package.


Al :C

[woodbe]

Hmm. Running out of ideas Al. Did you completely uninstall PSP via Add/Remove programs (or try?)

Long shot:

http://www.seriousmagic.com/help/faqs/faqs.cfm?p=1&c=8#h170



In addition to the extension used by Microsoft's Windows Installer program, the MSP file extension is an obscure kind of image file that Paint Shop Pro associates with itself when it installs. MSP is the extension used by Microsoft's Windows Installer program which many companies (including Serious Magic) use to install and patch their software. Check your "File Types" (under the Tools pull-down -> Folder Options of any Windows folder). This shows which extensions are associated with which programs on your system. The MSP extension should point to Windows Installer. If you look at your File Types and the MSP extension is pointed to Paint Shop Pro, then click the Change button and associate this extension with "Windows Installer".

[ozwinner]

Hmm. Running out of ideas Al. Did you completely uninstall PSP via Add/Remove programs (or try?)



Yep I did the uninstall thing.
This is what is bugging me so much, I played by their rules and it still wont happen.

Makes me not wont to but Corel software in the future.

Al :~

[woodbe]

http://www.awkspcrepairs.com/Axeinpc_01.bmp.jpg

[dadpad]

Oz the problem is an incomlete uninstall.
You need to go into safe mode. Shut down your puter, restart and press f8 continuosly as it boots up. from an admistrator a/c go to add remove programs and check if the program is still listed. uninstall if still listed.
If not listed you need to manually search out as many files as possible that are associated with paint shop and manually delete them. Right click on start choose explore and start opening folders looking for files that are associated with paint shop pro
Look under each users name, all users, any shared file folders, program files, windows

You could try (In safe mode) search for files or folders and see how manyfiles it gets you.

make sure system restore is operating and a restore point is available prior to deleting any files. you shouldnt need it but its better to be safe than sorry.

I had a very similar problem with "quicktime".

Try google "uninstall problem paintshop pro" and look for forums where people have had a similar problems.

[echnidna]

why not ask corel?

[ozwinner]

why not ask corel?

Ive been to Corel and unless you have a Phd in computer physics you can forget about it.

Their advise is to track down xyz in the register.. blah blah blah..

Al :C

[ozwinner]

Thanks guys but all this talk of registers, safe mode has done my head in, I just turn the freakin thing on thats all I need to know.

Al :-

[woodbe]

I just turn the freakin thing on thats all I need to know.
Al :-


get one of these then:

http://www.uncrate.com/men/images/imac-duo.jpg

:U :D

[ozwinner]

get one of these then:

http://www.uncrate.com/men/images/imac-duo.jpg

:U :D

What? A picture? :q

Al :photo2::photo2::photo2::japan: Tourists...

[woodbe]

What? A picture? :q

Al :photo2::photo2::photo2::japan: Tourists...

No no no. What do you reckon? A white wall? A levitating computer?

What has photo-taking Japanese tourists got to do with it?

:smack:

[ozwinner]

What has photo-taking Japanese tourists got to do with it?

:smack:

Nuffin..

Al :U

[Gumby]

Nuffin..

Al :U

or Zero maybe :C

[SawDustSniffer]

is that a picture of one of those IPODs you cant stick in your pockit ?

[dadpad]

Ive done a little looking around for you OZ. A program called ccleaner should fix your problem.
This program is avaliable free to download from the url below. I have used this program many times to sort registry problems.

http://www.filehippo.com/download_ccleaner/

Once you have downloaded and installed the program you should be able to access it from an icon on your desktop. open the program, click on "issues" then click on "scan for issues" follow the progress by the green bar at the top of the window. once it reaches 100% click on fix selected issues choose back up changes and note where the changes are backed up to (usually my documents) select save and then fix all selected issues. It may be necessary to run the program 2 or 3 times to get all the problems sorted.

Major geeks can provide a guided "walk through". if you want to do this
http://forums.majorgeeks.com/ select and register for their support forums

[Iain]

Crap Cleaner is great, use it on a regular basis, great laxative for the pooter:)

[Daddles]

I've got ccleaner set to run at startup - great little resource that one.

Richard

[ozwinner]

Thanks guys, ran crap cleaner 4 times until there were no more issues, but I still cant install the software.

Al :C

[echnidna]

PSP has always been a beast after you uninstall as it leaves various files and registry entries in odd places. As you are a registrerd purchaser you really will have to follow the official advice.

Could you do a system restore to before you installed the original trial version.
Or do a reformat and resinstall everything.

[chromis]

From the corel site

We have heard from some users reporting getting a 1935 error when installing Paint Shop Pro X and Corel Photo Album 6.

This has been related to anti-spyware software on the systems conflicting with the Windows installer service (MSI) when trying to install the software.

Users have been successful at installing the software by following the procedures outlined on the following Microsoft Knowledge Base article.
http://support.microsoft.com/default.aspx?scid=kb;en-us;902330 (http://support.microsoft.com/default.aspx?scid=kb;en-us;902330) .
NOTE: Although this article refers to installing other products, the same information is true for any software using the MSI installer. Also, while many software products are mentioned, there may be other products not listed that may also affect the install. If you have any other products (or anti-spyware products) not listed, try using the procedure outlined in the knowledge base article with your software.

[ozwinner]

PSP has always been a beast after you uninstall as it leaves various files and registry entries in odd places. As you are a registrerd purchaser you really will have to follow the official advice.

Could you do a system restore to before you installed the original trial version.
Or do a reformat and resinstall everything.

All too much trouble Im afraid Bob.
Apart from this small glitch my puter has run without a problem for ages, I dont want to jinx it..

Al :C

[ozwinner]

Users have been successful at installing the software by following the procedures outlined on the following Microsoft Knowledge Base article.
http://support.microsoft.com/default.aspx?scid=kb;en-us;902330 (http://support.microsoft.com/default.aspx?scid=kb;en-us;902330) .


Thanks Chromis.

Apparently the guy I bought my computer off 2 years ago installed a bodgy copy of Windows so I cant run the software patch from Microsoft.

Al :C

[chromis]

Thanks Chromis.

Apparently the guy I bought my computer off 2 years ago installed a bodgy copy of Windows so I cant run the software patch from Microsoft.

Al :C

http://support.corel.com/scripts/rightnow.cfg/php.exe/enduser/std_adp.php?p_sid=BKNnXEqi&p_lva=&p_faqid=758609&p_created=1126274039&p_sp=cF9zcmNoPTEmcF9ncmlkc29ydD0mcF9yb3dfY250PTE1JnBfc2VhcmNoX3RleHQ9Y2FudCBpbnN0YWxsIHhwIGluc3RhbGxlciZwX3NlYXJjaF90eXBlPTMmcF9wcm9kX2x2bDE9MTU1JnBfcHJvZF9sdmwyPTIwNSZwX3NvcnRfYnk9ZGZsdCZwX3BhZ2U9MQ**&p_li=

Na it's not a patch....It's saying that some antispyware software could cause installation problems...Corel are saying to read the knowledge base http://support.microsoft.com/default.aspx?scid=kb;en-us;902330

Download the suggested software http://www.microsoft.com/athome/security/spyware/software/default.mspx

Method one
Click Start, click Run, type appwiz.cpl, and then click OK.
3. Under Currently installed programs and updates, see whether the following programs are listed:
• WinTools
• WinEasy
• WebSearch
• Easy Installer
• System Mechanic
• HP Component Manager
If one or more of these programs are listed, click to select the program, and then click Change/Remove. Click Yes if you are prompted to confirm the removal. Follow the instructions on the screen to remove the program.
4. Delete the temporary files on the computer. To do this, follow these steps:
a. Click Start, click Run, type cmd, and then click OK.
b. At the command prompt, type cd\windows\temp, and then press ENTER.
c. At the command prompt, type del *.tmp, and then press ENTER.
5. Empty the Recycle Bin. To do this, follow these steps:
a. On the desktop, double-click Recycle Bin.
b. On the File menu, click Empty Recycle Bin.
6. Reinstall Corel

[woodbe]

That's crap! Take it back to him and get him to fix it then.

[old_picker]

Ask for your money back.
You bought a product license you are unable to use.

[chromis]

It's really up to the buyer to ask for disks and copy of licences for software installed on any computer before purchase.

[ozwinner]

Ill have to pay the licence fee with Microsoft I suppose.

At least they havent locked or wiped my computer when Ive visited their site.

Al :C