Too many rabbits in China

[Iain]

ADSL has arrived at our place, in June, went to Telstra to convert to their $59 plan and $89 uncapped landline (two teenage daughters :o ).
Get a call from Telstra announcing that the big day is 8 September after 2.00pm, big day arrives, nop appearance your honour, no call no nothing.
This week I get a call, what do I think of broadband?, weeeell, I have heard that it is good but I don';t have it.
Oh, I'll put you on hold for a moment, get transferred, galahs deny that they have set an install date so I quote an order number, oh, what happened says they, too many rabbits in China says I, they all went to Telstra.
Helloooo, anyone still there, errhhh yes, we don't know what has happened, call us tommorrow between 9 and 5, can't do that, call me on my mobile, OK all logged we will call you during the day.
That was MOnday, still no call, still no install date.
Why do these prawns spend a fortune advertising what they have on offer then fail to deliver, the ad sort of says it all really if that is the calibre of Telstra executives.

[jacleo]

Its the great wall of Telstra to keep rabbits like us out:)

[MICKYG]

Ian

When you get broadband on to your house it usually only involves the exchange or your line being made ready for broadband. The computer and modem has to be installed to operate on the line with broadband. This is usually your problem not the provider of the service.

Just thought I would mention this as we went through this process a few years ago. Is your line ready for broadband ? and has your computer and modem setup ready to go with appropriate password and account details? This may be of assistance to you, I have to agree all the rabbits are not in china.

Regards Mike;)

[silentC]

Yup, we just got a box in the mail and I installed and set it up (easy). No sight of a Telstra person. When we went to the new place, I just plugged the PC in and it was on. Nothing to do.

[Wood Borer]

What are you talking about Iain? Things are brilliant at Telstra now they have the bright new age managers in place.

It isn't like when I worked for Telecom (the bad old inefficient days) when we fixed 98% of faults in 24 hrs.

Fortunately for all you customers, Telecom offered redundancies and guess who took them?

Do you think it was the slackers who wouldn't be able to get a job anywhere else?

Do you think it was inexperieinced staff who would only get a pittance?

Do you think it was the experienced senior staff who had heaps of years and big pay outs who were disappointed with the direction of the new company and who were offered higher paid jobs outside without the bullsheyte?

I suggest that if all the bad attitude, experienced and trained people have fled, then the service being run by the new age management must be perfect.

You are obviously just spreading malicious rumours to sway their share price.

[clubbyr8]

You'll soon know whether your line has been enabled for ADSL, as you won't be able to use the phone unless you have an ADSL filter installed.


Bob

[silentC]

Not so. Not in my case, anyway. We had our phone line ASDL enabled for more than a year before we actually connected and never had any problem using our phone. Likewise at the new house, we had the phone connected weeks before I got around to setting up the PC. The purpose of the filter is to allow you to use your phone while the PC is connected. You don't need it unless you are online at the same time.

[ptc]

I had my phone service High Jacked By the Big !!!!
"called illegal Churning "or some thing.
After very many calls to India etc. Fobbed off all over the place.many Hours wasted. No one could do any thing.
Even told they had my voice recording authorizing it !!!
I contacted the Telephone Ombudsman
Who were Most helpfull.
Gave me a file No and said tell them that and Two weeks to sort it out
if not call us back.
Now sorted (I hope)

"It was a typist error ! "
was the Explanation.

[clubbyr8]

Silent, I stand corrected :o :o :o

[silentC]

It's OK mate, I was under the same impression and thought that we needed a technician to come out and "do something" to the line to switch on ADSL. Was pleasantly surprised by how easy it actually was to set up. If I'd have known, I would have done it ages ago :o

[journeyman Mick]

Iain,
if you'd watched the "cutting Edge" doco on SBS last night about Sol Trujillo's antics running a telco in the US and the way the whole network was run down to the point where 911 (000) calls weren't getting through, all in order to boost share prices then you would understand what is(n't) happening. What Woodborer hints at, but much, much worse.:( Stand by for a really crappy phone service rural dwellers.

Mick

[Iain]

I currently have ISDN and it costs me $125 for a telstra monkey to come and take it away (pull out plug from wall, I am only an ex rad tech, beyond my reach I suppose) and 'prepare' the line.
What really p!ssed me off was asking how I liked my new service.

[Harry72]

Iain,
if you'd watched the "cutting Edge" doco on SBS last night about Sol Trujillo's antics running a telco in the US and the way the whole network was run down to the point where 911 (000) calls weren't getting through, all in order to boost share prices then you would understand what is(n't) happening. What Woodborer hints at, but much, much worse.:( Stand by for a really crappy phone service rural dwellers.

Mick
Yep they repeated that again today... like I said in my other post on BBspeeds... were not viable.
IMHO thats privitisation hitting home, biggest mistake our government(s) have made, selling all our "public owned services" to companys/shareholders who primarly provide profit over good service.:mad:

[ozwinner]

Iain,
if you'd watched the "cutting Edge" doco on SBS last night about Sol Trujillo's antics running a telco in the US and the way the whole network was run down to the point where 911 (000) calls weren't getting through, all in order to boost share prices then you would understand what is(n't) happening. What Woodborer hints at, but much, much worse.:( Stand by for a really crappy phone service rural dwellers.

Mick


Yep saw most of the show Mick.
This Sol must think we are all a bunch of dickheads for hireing him after his performance in the US and Canada.
Were we the only gig he could get after the crap he put others through?

No wonder Telstra is worth bugger all now, but I bet Sol and his cronies come out of it alright.

Al :eek:

[China]

What are you all grumbling about all will be well when it's sold off to some big concern overseas just ask Johnny

[Iain]

MOnday 25th September 2006 Telstra are coming to remove my ISDN and install ADSL, between the hours of 1.00pm and 5.00pm, even have an order number.............again.
4.55pm no appearance your worship, call said number and quote order number.
after 45 minutes of being rooted around again I am told that my order is in place but no one is coming as a technician was not allocated, I am now in a state of ecstacy, bloody idiots, not even a call, just leave me sitting home waiting.
We have now arranged another appointment for Monday 2nd October (2006, I forgot to ask) between 2.00pm and 6.00pm (Iwas told no one works after 5.00pm, seems no one works at all).
30 minutes later I get a text message confirming details (just like the last time) and another order number.
What to do now, do I go home and wait knowing that they will not turn up, they have also kindly waived the disconnection and modem fee ($240 roughly) as I have been waiting for some time.
Bloody Telstra, rereading all the posts it seems this may be the norm and after a fairly heated discussion with Mubi yesterday in relation to daughters prepaid mobile phone, did not help matters any.
(Mubi asked me to speak more clearly so he could understand me, MUbi insisted that daughter needed a drivers licence number for ID, I explained that she is 12 years old, well, does she have a drivers licence?, jesus, does she have a credit card, no, a passport, not yet, what does she have, she is 12 years old, she must have a card of some sort, no she doesn't, concluded with me calling him a dickhead which he didn't understand and using my ID, Aaaaaaarrrrggggggggggghhhhhhhhhhhhh:mad: )

[ptc]

Iian
Sorry I had to Laugh.
Been there done that
I'm still waiting for my first Bill since being pinched.

[kiwigeo]

Not so. Not in my case, anyway. We had our phone line ASDL enabled for more than a year before we actually connected and never had any problem using our phone. Likewise at the new house, we had the phone connected weeks before I got around to setting up the PC. The purpose of the filter is to allow you to use your phone while the PC is connected. You don't need it unless you are online at the same time.

Once your line is ASDL enabled at the exchange the ASDL signal is present on the phone line whether your modem is on or not.

Some phones will work without a filter...alot of them wont.

[silkwood]

We moved into our new house 6 months ago (we not only noified Telstra we had them change the line, same number, to our new address). After three months, no bill. I called and checked they had the new address (they had). Three weeks ago we had the service cut off. I called and asked what the &%#@ was going on. They said we hadn't paid. I asked them to check the address, sure enough, they had it correct. I asked them to check again, just to make sure.They checked the house address, then checked the billing address...OOPS! We got three months knocked off our bill for the inconvenience.

Two weeks later, still no bill. After calling to quiz them, it arrived yesterday. Today I get a phone call from the credit department saying we'd be cut off if we didn't pay it within 24 hrs. Guess what my response was? We've had another month taken off the bill:)

Great professional service.
Cheers,

Mark

[Cliff Rogers]

Yeap, heard it all before BUT.... I wouldn't go to another carrier again 'cos they just blame poor silly old Tel$tra. :rolleyes:
At least when I am with Tel$tra they can't blame anyone else although one time they tried to blame a subcontractor & I just told them that they were silly for using a subcontractor & in future they should send a Tel$tra tech instead. :cool:

[Iain]

Well, surprise surprise, they didn't turn up again yesterday, another phone call, more bullsh!t, claim it was never booked in and no record of any conversation.
Am I destined never to get ADSL???????????

[silentC]

Once your line is ASDL enabled at the exchange the ASDL signal is present on the phone line whether your modem is on or not.

Some phones will work without a filter...alot of them wont.
:confused:

I've read everything I can find on ADSL filters and all they say is that you need a filter to prevent interference on your voice calls from the ADSL modem and vice versa. Nowhere do they say that your phone may not work without one. Our phone line, and since we didn't request it I would imagine the lines of everyone else on the exchange, were enabled for ADSL about 2 years ago but we only got around to hooking up 12 months or so ago. I don't know of anyone who's phone suddenly stopped working and we certainly weren't notified or warned by Telstra that there could be a problem. Both our phone and my parent's phone (same house different lines) continued to work.

Far from an expert, but I imagine there is a carrier signal, which is usually some low level voltage, but there wouldn't be any transmission until a modem is connected?

I think that the reason Iain needs a technician is to disconnect the ISDN NT1 from the line and install a standard phone jack. I imagine they would also have to reallocate the line in the exchange because it would be connected to an ISDN modem at the other end.

[DJ’s Timber]

G'day Iain,

Thats a bloody bummer, I had mine booked in for last Wed 8 to 12, got a phone call at 11.55am to say that they can't get there as they were overbooked. New Appointment for Fri 8 to 12, phone call at 7.30am from tech saying he was around the corner and would be there shortly. Disconnected the ISDN and installed new modem and another point in the wall in a different location. Up and running and gone by 9.30.
I can understand your frustations, I origanally ordered it SIX months ago.
They upgraded the exchange at the start of the year and I got a call from Telstra asking if I wanted to upgrade to B/band, Yes I would thank you. Since then they kept saying that ADSL was not available after doing a line check as I was to far from the exchange. After much growling and grovelling, I finally got a tech to come and physically check the line. Was found that I was still connected to the OLD exchange some 10 to 15 kls away. The new Exchange is is only about 500mts away at the end of my street.

[black1]

ive got iinet and are totally telstra free and love it. adsl2 voip and only took one phone call and was on there system. use there dial up till modem arrived, plugged it into the wall and hey presto it worked stright away.:cool:
(apparently ya still have to pay telstra some line fees to use the o'mighty copper network though, dirty rotten mongrels.)


ps. if another telco rings u up tell them u have voip and they hang up real quick, quickest i ever got rid of them.:cool:

[fxst]

Ian I would suggest you try another isp ie internode. the service is much better and an Oz helpline and call centre ...:D
Pete

[silentC]

He still needs Telstra to come and replace his ISDN modem with a telephone socket...

[ernknot]

I'm training carrier pidgeons if any one is interested, also setting up jungle drums and message sticks. Why get screwed by a maxican bandit when I could screw you cheaper............

[fxst]

He still needs Telstra to come and replace his ISDN modem with a telephone socket...

true enough but maybe just use wire cutters and then send smoke signals to the telco boss might be quicker...oops hes mexican not indian ......maybe suggest the board to increase his bonus payments ........and they wonder why the price is dropping :confused:
Pete

[Iain]

Monday 9 October (2006) get a call on mobile from technician at 11.30am.
I am at your home and no one is here, very perceptive says I, you was booked in between 1.00pm and 5.00pm, well, I can't wait around until you get here, well, I had to wait on four occassions for you not to turn uip at all, I am leaving, you leave and I will break your fingers, please don't threaten me sir or I won't do the install, by now I am getting used to this.
About now girl child arrives home, install completed in under 30 minutes, $125 fee waived (how can they charge $125 to remove a box sitting beside computer?).
I now have ADSL.

[ozwinner]

Monday 9 October (2006) get a call on mobile from technician at 11.30am.
I am at your home and no one is here, very perceptive says I, you was booked in between 1.00pm and 5.00pm, well, I can't wait around until you get here, well, I had to wait on four occassions for you not to turn uip at all, I am leaving, you leave and I will break your fingers, please don't threaten me sir or I won't do the install, by now I am getting used to this.
About now girl child arrives home, install completed in under 30 minutes, $125 fee waived (how can they charge $125 to remove a box sitting beside computer?).
I now have ADSL.

Where in the garden did the technician get buried?

Al :p

[Daddles]

Bit rough setting your daughter on the poor bloke. You're a hard man Iain :D

Richard