Fisher & Paykel Washer (IW709) Error Codes

[Sir Stinkalot]

Ok ..... this is a long shot but what the hell.

I have a Fisher & Paykel washing machine (Model IW709).
The thing just died but fortunate enough it tells me on the LCD screen what went wrong. The error/service code is 37, help I need a service.

All well and good having the machine self diagnose but without a list of codes provided by F&P it isn't much good. I am sure Mr Service is still going to charge through the nose even though the machine has told him what is wrong.

Does anybody know what error code 37 is before I call Mr Service $$$$?

Thanks.

[Groggy]

Looking it up, gimmee a minute...

[Sir Stinkalot]

Groggy .....

Bugger looking it up ..... how about popping around to fix it :D

Actully the Stinkette has just turned it on again and it seems to be working again for now.

[Groggy]

To quote the manual (http://www.fisherpaykel.com/pdf_usecares/426651B_aw_uc.pdf) page 21:

"SINGLE BEEP EVERY SECOND AND...
ÒI need serviceÓ message and fault number.
1. Turn your machine off at the wall.
2. Wait 1 minute and turn it back on.
3. If the fault re-occurs repeat Step 1.
If the machine still will not work
call your Fisher & Paykel Dealer or
Authorised Service Centre to arrange service."

Still looking...

[Sir Stinkalot]

Spoke too soon ..... buggered again ...... doesn't seem to drain. :(

[KevM]

Ok ..... this is a long shot but what the hell.

I have a Fisher & Paykel washing machine (Model IW709).
The thing just died but fortunate enough it tells me on the LCD screen what went wrong. The error/service code is 37, help I need a service.

All well and good having the machine self diagnose but without a list of codes provided by F&P it isn't much good. I am sure Mr Service is still going to charge through the nose even though the machine has told him what is wrong.

Does anybody know what error code 37 is before I call Mr Service $$$$?

Thanks.

Call the F&P help line and quote them the code, they have in the past then been able to diagnose the problem for me and advise the part that needs to be replaced, which you can then do yourself.

cheers

Kev M

[Groggy]

Bugger looking it up ..... how about popping around to fix it :D
Well, you are only just down the road...Nah, think I'll go to bed instead - tough call though!

[Groggy]

Spoke too soon ..... buggered again ...... doesn't seem to drain. :(Urghh :(, We had a problem (without codes) and had to remove the agitator and get to the filtertrap. There was a 'thing' in there that both kids disowned and the missus and I had never seen before - we can only assume it was the love child of long lost socks. Anyway, took it out and off she went again, right as rain.

Maybe a call to the F&P Help Desk as suggested - they obviously won't let the codes out. I have searched the net with no luck so far.

[Skew ChiDAMN!!]

I'm not one to promote other forums, but try this place: UKWhiteGoods (https://www.ukwhitegoods.co.uk/modules.php?name=Forums&file=viewforum&f=28)

The above link should take you to the Australasian section & one of the "sticky" threads might help you. You can also get more specific and start a new thread there, of course.

I'll stick to my wood, and when SWMBO's copper breaks down it's usually just a case of make another poker for it. Low-tech can be marvellous stuff in a high-tech world. :D

[Christopha]

I'm not one to promote other forums, but try this place: UKWhiteGoods (https://www.ukwhitegoods.co.uk/modules.php?name=Forums&file=viewforum&f=28)

The above link should take you to the Australasian section & one of the "sticky" threads might help you. You can also get more specific and start a new thread there, of course.

I'll stick to my wood, and when SWMBO's copper breaks down it's usually just a case of make another poker for it. Low-tech can be marvellous stuff in a high-tech world. :D

Copper??? me has to bash clothe( pls note singular) on rock on side of road near conveenient puddle, with present drought I am known locally as the "Grate unwashed" :(

[clubbyr8]

Found this at http://applianceguru.com/forum2/85.html

This is not for a IW709 but a GWL10, maybe the code means the same thing.

Hope it helps.

[journeyman Mick]

I'm not one to promote other forums, but try this place: UKWhiteGoods (https://www.ukwhitegoods.co.uk/modules.php?name=Forums&file=viewforum&f=28)

You've done it now, Skew! there'll be a mass exodus from here, now that you've posted this intruiging site.:eek: ;)

Mick

[Ashore]

Stinky if it won't drain might well be something in the pump
Empty the machine with a bucket etc, tilt the machine back and the pump can be axcessed , front rt hand cnr I think , by turning the case clockwise , then check for anything caught , toothpick bobby pin etc:D

Rgds

[Sir Stinkalot]

Thanks for the replies guys .....

I must give a plug to Fisher & Paykel customer service ..... I sent off an email via their web site last night just before I posted here. I received a reply back at 9.31 am the next morning which was a polite reply from a person, not just a standard reply. They mentioned that the error code was related to the pump (as suggested above) and that I should contact the service agent (details were given).

I was rather pleased with this level of service, perhaps it would have been standard from most companies years ago but it is a rarity today.

Now I have to decide if I will make more of a mess looking at the pump or if I should call the service guy.

[Groggy]

Now I have to decide if I will make more of a mess looking at the pump or if I should call the service guy.
Do yourself a favour and check to make sure it isn't just a blocked drain filter. On my machine it was under the agitator and there were a few things to remove to get to it. Once cleared the machine was fine.

[Sir Stinkalot]

Good news .... I hope.

After reading the comments that it may be a blocked pump I emptied the machine so I could tilt it back and have a look. When tilted back there really isn't much under there in these machines ..... I found what I thought was the pump, not a conventional looking pump that I was expecting so I got the camera to take some shots to ask the forum ..... Upon righting it again I tested it and it drained ..... now I am running an empty load to see how it goes. Fingers crossed.

There seems to be quite a large buildup of soap that seems to have formed a wax like coating on a number of items, such as the wing nut that holds the agitator. I wouldn't be surprised if some of this was blocking the pump.

Is there anything (like the old Drano) that I can put through to wash off this wax like buildup? I have just tried hot water on the wing nut but it doesn't seem to budge it.

Thanks again.

[Bob38S]

Have had to take out the wing nut and agitator from ours for the same waxy buildup - an absolute mongrel bi**h to remove - tried lots of cleaners and brushes etc - final solution was the Karcher pressure spray [carefully].
When finally cleaned reassembled and now we run a cup of vinegar every second week - not sure if this wasn't the real cause - we now no longer use that softner cr*p - this I suspect was the major culprit.
It has not been all that long since I did it but it appears to be much better - I'm keeping an eye on it.
Regards,
Bob

[Sprog]

Have had to take out the wing nut and agitator from ours for the same waxy buildup - an absolute mongrel bi**h to remove - tried lots of cleaners and brushes etc - final solution was the Karcher pressure spray [carefully].
When finally cleaned reassembled and now we run a cup of vinegar every second week - not sure if this wasn't the real cause - we now no longer use that softener cr*p - this I suspect was the major culprit.
It has not been all that long since I did it but it appears to be much better - I'm keeping an eye on it.
Regards,
Bob

Your suspicions are correct , it is the fabric softener causing that waxy buildup.
Instead of using fabric softener use white vinegar instead. Your clothes will not smell of vinegar, they are just as soft and the machine stays nice and clean. Another bonus is that white vinegar is a lot cheaper than fabric softener. We have been using vinegar for over 12 months now with no problems.

[AlexS]

Another bonus is that white vinegar is a lot cheaper than fabric softener. We have been using vinegar for over 12 months now with no problems.

You can buy cleaning vinegar which is much cheaper than the culinary variety, at the supermarket.

[stevelock]

I have a gwl10. that is not spinning dry and clothes in the very bottom are wet. I tried to get in fault mode but not sure how. power on I hold the spin up/down button but nothing happens.

[OLDPHART]

Does your swmbo wear under wire bras?They have a a bad habit of letting the wire go ,result one blocked pump!:wink:

[Bob38S]

Have had to take out the wing nut and agitator from ours for the same waxy buildup - an absolute mongrel bi**h to remove - tried lots of cleaners and brushes etc - final solution was the Karcher pressure spray [carefully].
When finally cleaned reassembled and now we run a cup of vinegar every second week - not sure if this wasn't the real cause - we now no longer use that softner cr*p - this I suspect was the major culprit.
It has not been all that long since I did it but it appears to be much better - I'm keeping an eye on it.
Regards,
Bob


Well, its now been a little over 12 months and I've just had a look down the "hole" where the detergent and formally the softener used to go.

Result == clean as the proverbial whistle - no waxy build up or any other stuff - just clean.

We did take the Sprog's advice -

"Instead of using fabric softener use white vinegar instead. Your clothes will not smell of vinegar, they are just as soft and the machine stays nice and clean."

and he is spot on.

Regards,
Bob

[wheelinround]

:(( Damn washing machines our Samsung singing washing machine went this morning main board smelling plastic burn smell.

LOML just went out and bought a new one she has come to hate the 7yr old

[Manfred_v_R]

200806110409:34:58<o></o><o></o>>
Hello Folks, I’m from Melbourne Oz.<o></o> <o></o> It would be great if there were someone who would be able to tell me how to identify, specifically, which part of the motor-controller board, I’d need to replace (as in resistor, diode, integrated circuit, or transistor) so I could get my washing machine to run from beginning to end without a hitch.<o></o> <o></o> I’ve been told at another forum, that’s the electronic board which is causing the hassle.<o></o> <o></o> But they got stroppy because I dared to speak critically of washing machine repair personnel who support this system. Edt 09:44:45 Apparently some of the posters are that by profession.<o></o> <o></o> And made a whole of excuses for them with reference to such issues as ‘man hours’, and how such guys (and girls, I suppose in ultra-rare cases) have to ‘etch out’ a living by being washing machine repair personnel<o>.</o> <o></o> So I hope that none of you guys here are washing machine repair-personnel.<o></o> <o></o>> I’m sure it’s some really basic with the machine – because “disconnecting” and then “reconnecting” the board which is right under the key touchpad, has worked often enough during the past. Edt 09:45:19<o></o> <o></o> There’s no way I’d want to have to ‘trash’ the whole machine, because some resistor worth about 0.25 of an Australian cent, is not working.<o></o> <o></o> Thanks Folks. 09:41:45, 09:45:34, 09:49:02<o></o>

[manoftalent]

http://www.fixed4free.com/answers.php?id=44382


this link shows it to be an electrical problem...

[AlexS]

We just replaced our 30 year old Whirlpool dryer - things just ain't made to last.

[manoftalent]

been there and done that myself not too long ago and what I learned from it .....fancy timers and gadgits dont wash or dry your clothes any quicker ...one small power spike and the chipset is fried .....replacement cost ? almost as much as you paid for the machine...including labour/gst etc
best time to buy them....end of june ...and if you shop around and negotiate a package deal .....washer and drier etc
I usually go into david jones ....pick out the one I want and ask for discount ...when told " there isnt much markup on white goods xxxx is the best I can do"...I then say ....well I am here to buy xxxxxxxxx....so maybe you could sharpen your pencil a bit more and make a sale ....or I go into myers and they get my business ...either way I am going to leave happy and with a machine today!:U

it has not failed yet ....I get the machine at a good price, delivery fee of $50 waived .....and delivered that afternoon

motto : dont take no for an answer
dont be rude
stand your ground
there is always someone higher in authority to deal with and make a sale