Woodpeckers - lack of replies

[Lyle]

Placed an order with Woodpeckers in the good ol USofA.
Got a reply order received and confirmed, paid via paypal.
Then got another email requesting confirmation of billing and postal address and a ph number.
Being a bit suspicious, I contacted them via their website "contact us".
Nil replies.
Anyone out there had dealings, good or bad from Woodpeckers???
How did it turn out for you.
Maybe I/ve been burnt and need to raise a paypal claim???
Lyle.

[Bernmc]

if it's Woodworking Tools, Best Woodworking Tools, Woodturning Tools (https://www.woodpeck.com/) they're legit and well-known. I've the odd tool from them, although escalating US post and our $ means I haven't bought anything for a long time.

Never contacted them via the web form. I haven't had terribly good experience with some US companies and their coms (TSO being one of them - they are dreadful at replying to queries).

I also had endless to-and-from poorly answered emails with AvidCNC. Requested a video chat and it was all sorted very quickly. They just don't seem to do email very well!

One US co I bought from when I lived in a unit contacted me to confirm that the '1/53 MyRoad Rd' address format was legit - that funny unit 1 on 53 MyRoad thing is a weird Aussieness.

You could always do a skype call or something similar.

[homey]

Lyle,

I’ve dealt with them a few times for One Time Tools and they’ve been very helpful. Perhaps they’ve been hit with the same staffing problems as many other companies since Covid.

Kind regards,

Brian

[RSD]

Woodpeckers have been experiencing problems sourcing metal stock for machining into product lately - I had an order delayed about a month because of this but it arrived today. I will pm you the direct email address for one of their customer service guys who is pretty helpful - if you quote your order number and ask for an update Mike will help you I'm sure.

[Lyle]

Thanks all for your help.
I did the online contact us and the email to mike @woodpeck.
Successfully received emails.
Explanation was as I am a new customer they were waiting for my reply to verify my shipping info.
That email went into the ether.....
Anyway, Mandy replied and order is on its' way .
Gotta love technology....
Lyle