Australia Post Excels

[Oldgreybeard]

I know the title sounds like an oxymoron - but it ain't and I haven't posted in the wrong forum: it's no joke.

Posted 2kg parcel in plastic bag at Mt Waverley Vic(Melbourne) and delivered Surat Qld (approx. 500 km west of Brisbane) Friday lunchtime! Cost was $13.40.

Here's the proof:

360804

Bob

[Evanism]

Are you surprised at the timeframe, or the fact it was even delivered?

:D

[Oldgreybeard]

Are you surprised at the timeframe, or the fact it was even delivered?

:D

Could be right on both accounts -I am still waiting for a 'sympathy' card sent to a friend 5 weeks ago to be delivered. It only had to be delivered to an address 5 Km away!

[Handyjack]

What was the item doing on Wednesday?

[mark david]

The last 2 items that my wife sent to QLD were stolen by someone at the depot.
Customer service is non existent and you have to do keep ringing them up.
Auspost seemingly don't give a rats.

[doug3030]

Posted 2kg parcel in plastic bag at Mt Waverley Vic(Melbourne) and delivered Surat Qld (approx. 500 km west of Brisbane) Friday lunchtime! Cost was $13.40.

Sorry if this bursts your bubble but I have had parcels delivered from the good ole US of A faster than that. That performance should not be seen as a miracle. That should be the LEAST we should expect.

Cheers

Doug

[KBs PensNmore]

I posted a parcel off to QLD and if it's there in 9 days, I think it's a miracle???? Have bought stuff from USA and Vic, within hours, and the USA one gets here about 3 days before Victoria's parcel!!!!!!!!

[Kuffy]

I always liked AusPost. I never have any issues with them. Posted two parcels last week, one to Reservoir in melb (about ~25mins away) and it was there next day. and another parcel to Cowra NSW and it arrived on thursday morning being sent on monday morning at my local postshop. both were just standard parcel post about 3-4kg each 550x350x90.

[kiwigeo]

My accountant posted two letters to me the same day...both addressed identically. One arrived ok..... the other arrived back at my accountant with an "address unknown sticker" on it.

[doug3030]

I just had an "interesting" Australia Post experience.

I ordered a new moisture trap for my compressor from a business in Queensland over the internet at around 4pm on Monday

Half an hour later I got an email from AP advising "Mon 23 Nov 2015 16:32 Shipping information received by Australia Post"

Next I get "Mon 23 Nov 2015 17:48 Shipping information approved by Australia Post"

So I know it is on its way, and I am wondering how long it will take to get here. I did not have long to wait to find out. On Tuesday, I got another email from Austraila post telling me "Tue 24 Nov 2015 21:48 Processed through Australia Post facility SUNSHINE WEST VIC"

Fantastic, it is less than 10 km from home and has come from two states away in less than 30 hours. Got to be reasonably happy with that.

Next I get an email on Wednesday morning advising "Wed 25 Nov 2015 07:13 With Australia Post for delivery today DERRIMUT VIC"

So I am thinking this is good, ordered late Monday and being delivered on Wednesday. Definitely pleased about that.

So anyhow, it just happened that I was sitting at my computer from about 8:30 to 11:00 Wednesday morning in the front lounge in full view of the driveway and front door. Nobody came to try to deliver the package, but the postie came riding past at about 11am and I saw him put something in the letterbox. I went out to get the mail,six envelopes held together with one of those red rubber bands the posties use and I recycle to stop my ratchet tiedown straps from unraveling in the back of the ute.

In the middle of the bundle of envelopes was a card advising that I had a parcel with the matching tracking number to the one I was told was being delivered on Wednesday. Obviously they made no attempt to do so and just sent out the card so I would have to come and get it instead. To make it worse, the card advised that the package would be ready for collection from 10:00am on THURSDAY.

Then I got an email telling me that "Wed 25 Nov 2015 13:31 Attempted delivery - redirected to Post Office HOPPERS CROSSING VIC" I know for certain no attempt was made at delivery.

So around 2:15pm on Thursday I went to the mail centre and handed over teh card and received the item.

When I got home I found that I had just received another email from them.


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Tracking update

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Good news, your shipment
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Well I am glad they took the time to tell me. One day to get it from Brisbane to Melbourne and another two days to get ti the last 10 km. And of course they were paid to deliver it but never even made an attempt to do so. They really need to lift their game.

Cheers

Doug

[Mobyturns]

A good mate found a replacement for a broken handle for my jointer from a business in Melbourne. Posted wit Aussie Post Wednesday last week, & told will be delivered probably Friday but most likely Monday to Townsville. Well today a nice lady from the next street across dropped the parcel off to me as it had been delivered to #6 but in the wrong street this morning. Thankfully she was honest and thoughtful.

The postie seems to have a real problem sorting & delivering letters as we often get #8 and even letters for #22 or #24 which are well down the street. I can understand the odd hiccup but this happens regularly now and is of concern with bills not turning up etc.

[Lappa]

This made the news paper two days ago. Australia post fails to deliver

https://www.youtube.com/watch?v=GbGB3DmoWeU

[Chris Parks]

You pay peanuts and get monkeys. AP have been screwing the contractors for years in an effort to improve the bottom line and they wonder why people get P'd off with the result. What happens is a prime contractor bids for delivery rights out of a facility, subbies the delivery to numerous drivers for peanuts then he sits back and watches the money roll in without raising a hand to do anything.

[Big Shed]

Yes, a little while ago some Indian dude was arrested in Melbourne for (amongst other things) drug dealing. Turns out that wasn't his only source of income, he was a main contractor for AusPost and he "employed" quite a number of Indian students as delivery "contractors" and paid them peanuts. They couldn't complain as they weren't supposed to work here anyway.

Boss cocky of AusPost got involved and denied all knowledge, of course.

So much for due diligence by AusPost as to whom they hand contracts to.

The Indian boss man had most of assets confiscated as proceeds of crime, one one the assets was a very expensive Merc.

[doug3030]

You pay peanuts and get monkeys. AP have been screwing the contractors for years in an effort to improve the bottom line and they wonder why people get P'd off with the result.

Its been happening for a long time. I used to live in Queensland and still own my house there. It is on the outskirts of a small town and the council zoning is "rural residential" which seems to be council-speak for pay full rates and get f*#k-all services. The post is delivered on what is known as a Rural Mail Service.

It is not delivered by an Australia Post employee, but a contractor who has to win the contract every couple of years by providing the lowest tender. About 15 years or so ago the woman who won the tender decided to start cutting corners.

I lived at the end of a cul-de-sac and she would not come to the end of the street. Instead she used to dump all the mail for the whole street in the first mailbox past the last cross road. Everyone else was then relying on the goodwill of that person to pass their mail on. In our street, we were lucky. The one who got all the mail was passing it on. I heard from others living in the area that other houses where all the mail for the street was being delivered were dumping it or writing return to sender on it and putting it back in the post.

After a few months this contractor had had enough and nobody was getting any mail at all. Apparently she had been picking it up from the mail centre but disposing of it somehow other than delivering it. This was so that she would still get paid. After a couple of weeks she disappeared without a trace.

Rates notices were issued in that period and the council refused to resend them to the affected addresses. Utility companies were charging customers to reissue bills and who knows how many personal items were lost.

It was a complete mess

Cheers

Doug

[q9]

I send stuff back to Oz semi regularly, and usual timeframe is one week ie 7 days from posting until l I get a photo in the email showing me the package arrived. If there is a delay, it is always on the Oz end. Packages sent to me take at least twice as long, usually sometime in the third week they get here, and it costs more for the sender to send it to me.

Japan Post is awesome.

[elanjacobs]

And to top it all off, they're bumping up postage from 70c to $1 for a letter and increasing the expected delivery times. Pay more, get less. I reckon they can get stuffed.

[Bob38S]

The claim is that Australia Post is running at a loss. However, the parcel division is making a motza.

This is what happen when a service becomes a business.

[Mobyturns]

Rates notices were issued in that period and the council refused to resend them to the affected addresses. Utility companies were charging customers to reissue bills and who knows how many personal items were lost.

It was a complete mess

Cheers

Doug

Similar happened in the suburb of Kelso in Townsville a few years back. Lots of mail found dumped under a culvert. Plenty of very unhappy customers.

[Chris Parks]

AP are in a bind, they have let the infrastructure run down so far and it is so inadequate they are being forced to invest huge amounts to get it up to speed. It is two years since I got out but I doubt the backward thinking or no thinking has changed. There are some talented people in the orgnisation but they haven't got (or didn't have) the influence to improve things. I wanted to do certain stuff and got told that it was not going to happen and no reasons were given. It is like trying to swim in a mud hole, impossible.

[Mobyturns]

AP are in a bind, they have let the infrastructure run down so far and it is so inadequate they are being forced to invest huge amounts to get it up to speed. It is two years since I got out but I doubt the backward thinking or no thinking has changed. There are some talented people in the orgnisation but they haven't got (or didn't have) the influence to improve things. I wanted to do certain stuff and got told that it was not going to happen and no reasons were given. It is like trying to swim in a mud hole, impossible.

Seems once the overhead or fat built into the system by previous managers is exhausted by the bean counters they have no answers. We see it regularly, Origin energy distribution assets in QLD were run down until transformers started blowing up etc.

[Yanis]

Your regular contract delivery; Attempt to deliver = attempt to deliver
Australia Post; Attempt to deliver = Filled out a form at the depot and dropped it into the letter box on the way past.

The problem is you have to find anybody that cares.

We now live in an enclosed farm and we often get the delivery guys (not AP) actually read the sign on the gate then ring the numbers there to get us to go down and take the delivery.

We are so used to going to the PO for any AP deliveries we just take it as a matter of course.

The box on teh card should read "Could not be bothered, want to get home early, not sorry."

John

[Mobyturns]

The box on teh card should read "Could not be bothered, want to get home early, not sorry."

John

The sub contractors have to make a living. Its the system that is at fault, they get minimum rates to provide a basic service, so they aren't going to hang around for someone to come down to the gate, or to get respectable so they can answer the door.

[Yanis]

The sub contractors have to make a living. Its the system that is at fault, they get minimum rates to provide a basic service, so they aren't going to hang around for someone to come down to the gate, or to get respectable so they can answer the door.

In which case they need to stop pretending that they have a delivery service.

John