http 500

[ptc]

can any one help me.
unable to access state library catalogue.
keep getting :http 500 internal server error on explorer.

response from library
ensure port 8000 is open.
we have had other people who have had problems,
since installing service pack 2
i'm running windows xp. sp2 bloody thing.[firewall turned off.]
cant even get firefly to work.

brownie points forever, if you can get me out of this problem

[MikeL]

Hi,


Is this the link you are trying to open..? I'm assuning that it's the Tas State Library, given the particulars on your Avitar...

http://www.talis.tas.gov.au:8000/

I too, am running XP SP2

[ptc]

Yes.still get the error.
clicking it in your message.

[craigb]

Nope. Doesn't work for me either.

Maybe the server is down.

[Tikki]

I can access it - best thing I ever did was dump SP2 :D :D :D :D Problem solvered!!!

[craigb]

Just tried it without the port number.

No problemo. :)

[ptc]

no server is ok.

[doublejay]

OK for me. I'm running Firefox

[Iain]

SP 2 conflicts with any other firewall, I had the same problem around Xmas, got rid of it, no more problems.
Thankyou Bill Gates, mongrel :mad:

[craigb]

I'm running a corporate version of XP Proffesional SP2 behind a corporate firewall.

All is well if I don't use port 8080.

[ptc]

how do i dump sp2 ?
also does this kill there firewall and antispyware.

[Daddles]

I run SP2. I also run a firewall (Norton). I've got no problems and have had no problems.

Richard

[Dan]

It might be worth trying a lower security setting for this site only before you remove SP2.

Go to Control Panel -> Internet Options -> Security -> Trusted Sites and enter the web address that you want to use, after you've done that check that the default security setting is set to low.

I've had no problem accessing the link above, still have SP2 and also use Zone Alarm fire wall.

[simon c]

The issue isn't so much if you are running SP2 but rather if you are using the SP2 firewall and does is conflict with another firewall you may also be running.

If you are having a problem accessing port 8000, then it must be disabled somewhere. This could be through the windows XP-SP2 firewall, through a 3rd party firewall that you are using, through a hardware firewall (how do you connect to the internet? modem, router, company network, proxy server, etc) or through your ISP (though this is unlikely).

Simon

[ptc]

Dan
did as you suggested.
still no go.
microsoft firewall turned off.
zone alarm on never had problem with it for the library site
my connection is by v sat [bordernet]
thanks for trying.

[Neil]

I'm running SP2 with all the latest updates and have no problems at all.

When was the last time you did a full Windows update there have been around 21 critical updates since SP2 in September last year? It is pretty important to keep up to date with them.

Have you tried enabeling MS firewall and turning off zone alarm?

Hope you get the problem fixed with a minimum of fuss.

Cheers - Neil :)

[goat]

works for me i'm running xp pro with sp2 and all updates, fire wall is on

[simon c]

zone alarm on never had problem with it for the library site

Not sure I understand this comment - because you are having a problem with the library site.

Try turning zone alarm off and seeing if you can access the catalogue. Ensure you turn it back on again after.

If that solves the problem then it would appear that zone alarm is blocking port 8000.

Do you have the free version of Zone Alarm or did you pay for it. The free version of Zone Alarm does not allow you to change port settings.

[Dan]

You will get a more specific error message by turning off "show friendly HTTP error messages".
Go to,
Control Panel -> Internet Options -> Advanced - Find the entry "Show friendly HTTP error messages" and uncheck it.

Now you will get the unfriendly error message when you try to access the site which might provide a clue.

http://support.microsoft.com/kb/311766

[ptc]

Dan
did that.
result.
Server error
the following error occurred:
could not connect because of networking problems.contact your administrator.
[CANT_CONNECT]
please contact the administrator.

is this my internet providers [bordernet] ?
got me stuffed.
Neil.
my updates are supposed to be on auto.
but did a check and there were 9 updates febuary {critical] to down load. 4 attempts
but every time it ende up downloads failed.

[simon c]

Have you tried turning off zone alarm and seeing if you can access the site and download your critical updates.

[craigb]

That'd be worth a try.

After I put on SP2, I couldn't connect to my ISP at all (Optus Cable BB) :eek:

I uninstalled ZA and turned off the Windows firewall. I was then able to connect o.k.

I then re-installed ZA and haven't had a problem since.

[Groggy]

I can access the site using XP SP2 with an active firewall. Having used Zone Alarm previously I can tell you that it is fickle when you load other software, in particular SP2.

Either product in solitude allows you to access the library site, but both together can occasionally go weird. Try shutting off SP2 AND ZA. You may need to reboot to get it online (I know this "shouldn't" be necessary, but is how I usually get success).

A Google search on "zone alarm and SP2 problems" shows you are not alone.

[ptc]

Simon.
have done that, both firewalls off. one on one off you name it still the same results.
groggy.
how do you turn off sp2 ?

[Groggy]

groggy.
how do you turn off sp2 ?
My mistake, I meant turn off the SP2 firewall (and any other firewall)

cheers.

[johnmc]

Have you tried clearing your cache and trying again ?

[ptc]

have unistalled ZA.
also can not down load ms critical updates [9 of them for feb] it goes through all the procedures upto install then runs. failed.
will phone MS on monday and see if they can .help
still can not get library catalogue [talis]

[ptc]

after a total of 5 Hours with microsoft tecnical assistance [two sessions]
was able to down load latest downloads[9 of them] they are worked off there butts[sp2]
my http 500 problem is still there. said try us again tommorrow.

[ptc]

The latest, today after another 3 hours with microsoft tec help section,
told me it would cost $50. to get help,which was ok if he could fix it I said.and gave him my card details etc, put on hold then told i would not be charged. so lots of do this and do that to no avail still could not get library page. so told me to delete windows SP2.
Which has been done !
The tec tried to get the page on his computer in microsoft land where ever that may be AND COULD NOT GET IT."said it was the fire wall.
So still getting Http 500 internal server error.

[Groggy]

So still getting Http 500 internal server error.These *may* help:
http://www.idautomation.com/kb/http500error3.html

http://www.idautomation.com/kb/http500error.html