snowyskiesau
5th August 2010, 05:04 PM
Was at the local supermarket on Monday, at the checkout paid for the groceries on eftpos and got $100 cash out. There was a problem with the machine that approved the transaction but dropped out. Worked OK on the second register. As I'd seen the first one come up as approved, I queried it so the store manager got on the phone to the bank who confirmed that 'No, only one transaction was processed'
Checking the online account today, I saw two identical transactions both debiting the account. I called the bank to ask about it and after jumping through identification hoops ('No, I will not give you my online banking password'), was told that if I require the transaction to be reversed it will take 60 to 90 days to process. Apart from the delay, the attitude and tone of voice from the bank was really annoying ('We have your money so really don't dare')
I went to the supermarket and explained the problem, 'Not a problem' the lady manager said and promptly gave me a cash refund. She acknowledged that the machine had been playing up and that talking to the bank was a waste of time.
Worked out well for me and the supermarket as I spent most of the refund while I was there (they have a really good deli!)
Checking the online account today, I saw two identical transactions both debiting the account. I called the bank to ask about it and after jumping through identification hoops ('No, I will not give you my online banking password'), was told that if I require the transaction to be reversed it will take 60 to 90 days to process. Apart from the delay, the attitude and tone of voice from the bank was really annoying ('We have your money so really don't dare')
I went to the supermarket and explained the problem, 'Not a problem' the lady manager said and promptly gave me a cash refund. She acknowledged that the machine had been playing up and that talking to the bank was a waste of time.
Worked out well for me and the supermarket as I spent most of the refund while I was there (they have a really good deli!)